Cabify reviews
What users love and hate, from real reviews
A premium ride-hailing service with vetted clean cars and a reputation for safe rides, repeatedly undone by drivers who never show up and by pricing and support that live their own lives.
What users love
Safety and vetted drivers are the standout strength
When the ride does happen, many value the sense of safety above all: drivers are strictly vetted, and solo passengers trust whoever is driving them.
super helpful while traveling, especially alone. I can actually trust the person driving me as they're vetted seriously
Aqui en Colombia es la app mas segura. Me llegan taxis limpios, viaja uno mas seguro
me siento segurq de saber que el chofer ha pasaso por un estricto control de seguridad y que mi vida no está en riesgo.
Clean cars and polite, premium-feel drivers
Happy users single out impeccably clean, comfortable cars and courteous drivers — sometimes even with water on board, like a limousine service.
Todo muy simple, coches limpios, conductores correctos, sin prisa , agua a disposition.
very good. eady to use drive was excellent and courteous. car was exceptionally clean and comfortable. like a limousine service.
super sencillo de usar, siempre hay coches disponibles, los conductores son super correctos. Impecable.
Pre-booking an airport car — a lifesaver when it works
A share of users praise exactly the ability to reserve a morning airport car: the driver texts ahead, arrives on time and takes the stress out of travelling in a foreign city.
It was very easy for us to book a cab for the next morning to get us to the airport.
never failed me. Incredibly useful for trips from BCN aeropuerto
Excellent app and service. Other apps like Uber and Freenow are completely unreliable they take prebooking and never show up. Cabify at 4am was able to instantly assign a driver.
What users hate
The driver never shows — especially on airport bookings
A pre-booked airport ride collapses five minutes before pickup: the assigned driver cancels, the next ones too, and people barely make their flight by flagging down a street taxi.
just five minutes before the scheduled departure, I received a message stating, "Can you wait longer? We can't assign a driver for you," despite a driver having been assigned two days prior. Fortunately, Bolt was able to accept my request, otherwise I would have missed my flight.
I had 6 drivers assigned and cancelled on me, waited for an hour and ended up getting a taxi
Reservé cabify para las 5:15 de la madrugada. Sobre las 5 se me asignó chofer y éste canceló el viaje 5 min antes de llegar
Sign-up dies without a local number — tourists locked out
The app refuses foreign numbers and never delivers the verification code, so a visitor without a Spanish or Latin American SIM simply cannot create an account.
you need a number from the countries they support aka if you are a tourist, you are locked... in 2026 btw
I couldn't even register with non Spain phone number..
It is impossible to register, as the verification SMS never arrives.
Final bill exceeds the quoted price via hidden fees
A price is agreed before the trip, then "high demand", processing and safety fees get tacked on, with the charge surfacing only after drop-off, unexplained and non-refundable.
Extra charges are not shown on the ride price. Only after the ride I was charged for "Procesamiento de servicio, seguridad y sostenibilidad" and "High demand" fees.
AFTER communicating fee, the add a 45 percent more because of "high demand", and streets are totally EMPTY.
The price when i ordered estimated 21€, so i agreed. then, the bill came after became 32€?
Waiting fee for time that never happened — drivers stall
Drivers mark themselves "arrived" before they get there or circle around to rack up waiting minutes, and support insists the bogus idle fee is "correct".
Drivers purposely say they have arrived before they really do or wait on the wrong street to waste time and then make circles to get to you so they can make extra money.
They add a ridiculous amount of wait time (which is false) and when you complain, the only response you get from them is that that extra charge (with no justification) is correct
Terrible support. I got charged a waiting fee while the driver had not even reached the pickup point.
Support replies like a bot and resolves nothing
Complaints about double charges, lost items and disputed fees get canned brush-offs, the chat is closed unresolved, there's no phone line, and the developer's store reply is the same "contact support" loop.
I am not able to get an operator to discuss the situation, and now the app does not work. it is sickening.
Un equipo de apoyo asqueroso que no hace nada.
they closed the case without solving the issue for 5 times. Your CS just once again to say they are NOT going to refund me
Long waits for a car that never materialises
The app promises a car "in 2 minutes", keeps you on "searching for a driver" for 20–30 minutes and finds no one, while Uber pulls up in a minute — even in a major city centre.
I've lost count of the number of times I've requested a ride in this app with no response at all. Different days, different times of the day, 5-10-15 minutes waiting and there's nothing at all.
Just searched for driver for 30 minutes. Which I could have understood but it continuously told me it would find one soon
They kept me waiting next to Barca stadium but couldn't find a taxi. cancelled the ride and ordered via Uber and it came in 1 minute.
The quoted ETA constantly lies
It first shows a driver 5–9 minutes out, then he jumps to 15–20, turns away a block before you, or just freezes on the map — nobody signed up for that wait.
the app will say it is 9 minutes to your destination then when it finds a driver says 19 minutes away. not going to wait that long. another diver was 5 minutes away but at the last block turned away and suddenly was 10 minutes away.
aparecen vehículos que supuestamente tardan 15' en llegar cuando terminan siendo más de 20'. no sirve cabify para estar apurado.
pago extra para que llegue en 2 minutos el conductor y llega en 14, y después no quieren devolverme la plata
Double and phantom charges, holds eat your balance
A single trip gets charged two or three times, holds stack on holds, and a 2021 ride can suddenly be billed — money is frozen for days and refunds have to be fought for.
Got charged 3 times for a trip I did not make and still waiting for the reimbursement...
Pedi 3 viajes a lo largo del dia porque iba a diferente lugares y termine con 7 hold en la tarjeta!!! y 5 días para liberarlo.
I have added Paypal and they charged me an old ride from 2021.. automatically without no notice...
Pricier than Uber and Bolt for the same service
Fares run consistently 1.5–2x above rivals and sometimes above a regular street taxi, while the promised discounts and coupons simply don't apply.
the app isn't bad but the prices are always higher than at bolt or Uber.
As other reviews, prices are higher than the normal taxi service, at least in Santiago de Compostela. Was quoted €25 for a ride that ended up being €11 for the normal taxi service.
Not enough drivers. Impossible to get a ride. On top of that, it's the most expensive option
Drivers reroute and drop you at the wrong place
Drivers lengthen the route to double the fare or leave you a couple of kilometres from the booked address — sometimes somewhere unsafe — and the app itself can switch the destination mid-trip.
the driver drove around and took the passenger to the incorrect destination. then he had to drive for 15 minutes to get to the correct destination. for those reasons I had to pay more. thieves.
la aplicación cambió el destino arbitrariamente a mitad del viaje por un destino completamente aleatorio. tuve que ofrecerle efectivo al conductor para que no me deje tirado en el medio de la nada a las 6:00 am.
I've had the same issue in which the driver leaves me in awkward places pretty far (about 3 km) from the set destination.
Paid cancellations even when the service is at fault
When a driver won't come and the rider must cancel to catch another taxi, they're charged a penalty anyway — while drivers cancel freely with no consequences.
however the moment i cancelled the booking to book a driver through an other app, immediately a driver was assigned and had to pay 10 euro for cancellation.
me cobro por tener que cancelar un viaje porque el conductor no llegaba
como es posible que te cobren 8.000 cada vez que cancelas un carro? cuando el conductor ni siquiera ha llegado.