Canva: AI Video & Photo Editor reviews
What users love and hate, from real reviews
Canva is a mobile design, video, and photo studio with AI tools that delights beginners with how easy it is to start, yet frustrates them with paywalled features and recurring subscription and download problems.
What users love
Almost no learning curve: beginners feel skilled on day one
The thing people love most is the instant ease: they open it for the first time and immediately make posters, presentations, and thumbnails as if they'd always known how.
I really like the way canva has made it very easy to achieve your imaginations greatest designs.
It was my first time using it, and it's as if I have always known how to use it. Great stuff!!!!
makes it very easy fast learning due to the ai feature best designer app for mobile
One tool covers every job: posters, presentations, thumbnails, videos
People are won over by the breadth: one app handles poster design, presentations, YouTube thumbnails, and video editing — hence the gushing "best app ever" reviews.
It's a good app. I can create any thumbnail, posters and menus.
canva is a legendary app for thumbnail making
wonderful didn't know it did all these things
Indispensable for school and projects — students' go-to tool
A distinct loyal audience is students: the app saves them on school projects, assignments, and presentations, and they flat-out call it the best for students.
Best app for school students because it help in school project works and other works
it soo helpful for my project thank you so munch
pretty good for making assignments and and very helpful too
A workhorse for business and freelancers — pays for the subscription
Pros are happy to pay: freelancers and business owners use it for ads and content, and call the Business subscription worth every penny and a replacement for an expensive PC.
As a freelance designer I absolutely love Canva.
I recently bought Canva's Business subscription, and boy, it's WORTH EVERY PENNY.
canva is a wonderful tool for business to design their ads.
Few ads, no distraction — the free tier doesn't bombard you with banners
A pleasant contrast with other free editors: people note there are few if any ads and nothing distracts from the work, amazed at how much is possible for free.
amazing what it can do for free and few if any ads.
It is sool cool. no ads to distruct your action.
Like how can a basic free plan be this gooood and it even has its own different vibe.
What users hate
Almost everything useful is locked behind a subscription — free feels like bait
To use it properly you have to pay: people complain that almost all features are premium-only and the free mode constantly hits a Pro wall — to the point of deleting the app in anger.
free is a joke. you have to pay for a subscription to use it properly
Almost all the features are premium only and that made me angry to delete the app.
kinda helpfull application, beneath this they will ask always Pro-Subscription.
Downloading the finished work breaks constantly — you get a photo, or nothing
The pain is at the final step: people can't export their project — downloads stall, crash on a one-minute clip, and instead of the edited video only a single photo gets saved.
I made a edit with it but when I download it it was only a photo 😞 this is very disappointing
its a good app but recently I have trouble downloading the designs and project. plz fix that
it's so annoying I can't even download the video it just keeps crashing and it's a 1-minute video.. lameee
Money gets charged twice or with no subscription — and refunds are nearly impossible
The angriest reviews are about money: people get charged twice in one month, debited when no subscription exists, and refused refunds — pushing them to call their bank.
I was charged two times this June for my subscription and you people are still sending me messages that the subscription didn't go through.
It's really frustrating that you deducted money from my GCash and now you refuse to return it.
grabe kayo auto deduct na naman kayo wala naman sa subscription. nakaka dalawa na kayo. pagnanakaw na yan.
Cancelling the free trial is deliberately impossible to find — and then you get charged
The free trial feels like a trap: people try to cancel, can't find a way, the AI support doesn't help, there's no live chat or phone — and then a charge arrives.
tried to cancel the subscription on a free trial and it wouldnt let me. 1 hour later and I've done it! or so I thought! today got a charge for £18!!!!!!!
I signed up for free trial and now it won't let me cancel my subscription. I tried to chat with live person and they don't offer live help through chat nor phone calls.
now that website is powered by a useless AI that makes it impossible to actually navigate! utterly ridiculous! don't do the free trail!!!
Useless offline — it won't even open on bad reception
Hard online dependency: at a workplace with poor reception the app literally won't open, and the photo editor refuses to touch a file without an account and constant internet access.
this app is useless, it literally doesn't even open, very frustrating
A photo editor that won't open a file from my phone unless I make an account and let the app constantly access the Internet? Get stuffed!
so is there a way that you can work with it offline or it's only an online feature so I might as well uninstall cuz I can't use it when I need to use it
Work gets lost to bugs and crashes when opening projects
Stability fails out of nowhere: people lose lots of work to bugs, the app crashes when trying to open a project, and emojis vanish when posting to TikTok.
its good, but I lost so much work due to stupid bugs in the website I can't give it a higher rating
Application Opening Problem If Open Project is not visible Always Crash..Using Samsung S26
buggs when I am trying to post my work on ticktock somehow my emoji disappears
On mobile the interface is less intuitive and a bit sluggish
Not smooth for everyone: some people report a steep learning curve specifically on mobile and general sluggishness while navigating.
Not quite intuitive to use. Steep learning curve, particularly on mobile.
Very good. A bit slow, but that's probably me!
puts canva name on all off the elements but good for editing