Disney+ reviews
What users love and hate, from real reviews
A streaming service packed with beloved Disney, Pixar, Marvel and Star Wars franchises for the whole family, where a rich catalog is constantly undercut by an app that either won't launch or crashes right after an ad.
What users love
The franchise catalog — the main reason people stay despite everything
When the app works, the content is genuinely loved: Marvel, Pixar, Star Wars, Bluey, Gravity Falls and old Disney classics bring the whole family together. Many keep the subscription for years precisely for this library and the nostalgia of childhood cartoons.
The best shows and movies you will ever find are on Disney
so entertaing and has lots of movies and shows for kids some of my favorites are villains of valley view good luck charlie and stuck in the middle
I love that I can see old and new Disney movies. When I watch old cartoons, it takes me back. My mom loved them also.
A simple, family-friendly interface — when the bugs stay out of the way
Those whose app is stable praise it for being easy: clear navigation, handy profiles, good picture quality and a family-friendly format. For many it's their main everyday app and a way to spend the evening with the kids.
great, it's easy to navigate and has great shows and movies
It's feature rich and easy for people to understand
it has all my favorite shows.Also the quality is pretty good.
What users hate
"Error code 9" — mass login lockout after an update
After yet another update the app stops letting people into their account and dead-ends on "error code 9": login fails on the phone, the TV and the console alike. Reinstalling, clearing cache and updating the system change nothing, and the error code itself is documented nowhere.
Won't work after update. error code 9. about to get a different streaming service.
JUST UPDATED TODAY NOW HAVE ERROR CODE 9
Worked great for months, now can no longer log in (code 9).
Black screen after the ad — finishing an episode is impossible
The defining pain for paying subscribers: after an ad break the screen goes black and playback never resumes. You have to quit, restart the episode, and hit the same ad again, trapped in an endless loop.
App continues to crash. After ads play the screen goes black and won't continue playing.
Program will not continue playing after a commercial. all you get is a black screen.
The Disney+ app for Google TV has a huge problem. After ads, the screen goes blank and there is no way to continue the movie. Restarting the app puts us in an endless cycle of ads.
Too many ads on a paid plan — and pay more to remove them
Subscribers are furious that a 20-minute episode can carry six ad breaks, with ads that often aren't even relevant. What stings most is that the company changed the rules mid-season and now charges extra just to get the ads "mostly" off.
too many ads. theres no reason a show thats 20 minute long should have 6 ads. ridiculous
just awful. so expensive. and now you have to pay even more to TONE DOWN the ads.
i pay for no ads, but i still get an ad for hoppers on every kids movie. tf am i paying for
Won't launch at all — endless loading or an "update" that does nothing
For some users the app never even reaches the login screen: it loads forever or sits on a black screen saying "update" when there's nothing to update. The uninstall-reinstall cycle repeats over and over with no result.
now every time I open it it just loads indefinitely. i tried uninstall/reinstall, but still it doesn't even get far enough to let me log in.
Not worked on my phone for a week or two now. Just a black screen that says 'update'. Nothing happens. And it doesn't need updating.
Unusable right now. I've cleared user data, cache and reinstalled with no change. Can't even make it to a login page.
Downloaded offline movies demand internet — the point of downloading is lost
Episodes downloaded "for offline" refuse to play without a connection: the app randomly signs you out offline and demands you go online. On a flight or on the road this kills the entire point of downloading content ahead of time.
The constant requirement for online connection meant we couldn't rely on it for entertaining the kids on our flight.
glitches too much! the offline shows downloaded only work when you have internet. So why would I download to be offline if I need to be online?
When you are offline it will randomly require you to connect to the internet to use your downloads, the whole point of downloading the movie is so I can watch it offline.
Constant buffering and mid-movie drops blamed on "no internet"
Playback breaks for no reason: endless buffering, the movie freezes and claims "no connection" while other services stream in HD on the same network. Restarting doesn't help — sometimes you can only resume a couple of days later.
The mobile app is basically unusable due to ridiculously long load times, buffering, and regular cutting out mid show. I can go from watching any other streaming service in HD and then try to use Disney, and it is completely unwatchable.
Very buggy. Keeps stopping in the middle of a movie because you supposedly have no internet connection, even though the connection is fine. Refuses to continue, even after restart. But if you're lucky you can continue watching a couple days later.
Still happening. You go to watch something. it keeps buffering. Then without using fast forward, it does it by itself. It doesn't happen with other apps like Netflix.
Broken on TVs and consoles — Google TV, Bravia, Android TV
The app is especially unstable off the phone: on Google TV it won't get past the logo, on Bravia it won't resume after ads, on Android TV it keeps crashing. Users feel the big screen has simply been forgotten.
Broken on Google TV. rarely bypasses Disney logo screen, and when it does it freezes before I can even log in and view content.
The app for Android TV is simply terrible. It constantly crushes. It's so annoying
On my Bravia 8, this app constantly fails to resume playback after ads.
Broken navigation controls — Skip Intro, Next Episode, fast-forward
Basic player controls fail: the skip-intro button doesn't respond, "next episode" crashes the app, and autoplay won't queue the next one. Skip Intro sometimes jumps to a random future episode entirely.
Playback is unreliable on TVs and mobile. The app randomly closes, buffering/playback frequently fails, the Next Episode button is broken, repeated fast-forward/rewind triggers errors, screen rotation fails constantly, Skip Intro sometimes jumps to a random future episode
no skip recap or intro, horrible lag when fast forwarding past intro. only shows 10-15 movies in each section on mobile app.
I have verified that Autoplay is turned on in my profile settings, but the app still won't queue the next episode automatically. Please look into fixing this bug.
Rising price against falling quality and a shrinking catalog
The subscription has been hiked up to double, and users directly compare it to Netflix while questioning what they pay for: content gets removed, new movies hit Amazon first, and the app glitches all the while.
On top of the sluggish interface, ads, as frequent as on cable TV and disappearing subtitles there is now a wonderful "error 9". Why is the price on par with Netflix then?
Goodbye. Your pricing is now unrealistic. 100 percent increase for poor choice of movies. App is sometimes stable and often not.
This app and website never work. I have never paid so much for a service that has constant login outages and problems. Additionally, all new Disney movies are available for rent on Amazon LONG before they become available on Disney+.
Cancellation and billing are made deliberately murky
Users complain that canceling is hard: the subscription doesn't show up in Google Play, the website won't let you cancel, and charges keep coming with no notice. Many read it as a deliberate trap to squeeze out maximum money.
they are scum they never notified me that I was still paying for it, I only got a notification because I was low on money
unable to cancel my subscription because it doesn't show as a subscription in Google.
Ads ruin it. They should warn the viewer instead of ruining the flow of the show. Canceling the subscription was far more difficult than it needed to be!