Gett reviews
What users love and hate, from real reviews
Black cabs in London and metered taxis in Israel hailed through an app instead of haggling on the street — convenient and predictable when it works, but its reputation is wrecked by drivers who cancel for cash rides and a customer support that is a dead-end bot.
What users love
When it works, it's the best way to get a London black cab
It delivers properly-trained black-cab service with no haggling: quick to order, drivers polite and punctual, tracked on the map along the route — for many it beats Uber.
It's absolutely brilliant being able to get black cab driver level service on an app. Just can't be beaten
Very easy to use. I enjoyed the automatic tip option and being able to track your driver and the journey
a necessary tool in London. way better then UBER
An honest meter with no arguing with the driver
The big win in Israel — you get in without arguing about the meter: the price is transparent, you know what you're paying for, and it's fairer for everyone.
you get into a cab in Israel and you don't have to argue with the driver to put on the meter! much fairer for everybody
No hustle, no negotiations, simple service, and paying just
excellent accountability, no haggling, always smooth
Friendly drivers make the ride a pleasure
When you get a good driver — courteous, punctual, helping with luggage and a wheelchair, chatting warmly — the ride becomes a small pleasure, especially for tourists and those with limited mobility.
Fantastically helpful (as I am on crutches at the moment), brilliant ride, lovely driver!
lovely patient driver helped me with a wheelchair
Fitted 4 adults, a baby and a whole heap of luggage. Will definitely use again
Pre-booking actually delivers a car on time
When the ride is pre-booked it often works flawlessly: the car arrives on time, the route keeps to the minute, and you reach the airport exactly when you need to.
the ride kept to exact timing. Thanks to this service I arrived at the airport exactly when I wanted to
They really get someone when you pre-book
nice to have pre order schedulong during busy times
What users hate
Drivers accept the booking, then cancel at the last second
The defining pain: a driver accepts, makes you wait, then cancels when a cash fare or a better offer comes in — leaving you to wait for the next one who may also cancel.
drivers refuse to take short distance rides and cancel orders
4 separate drivers accepted my ride, only to cancel while I waiting, wasted half an hour trying
apparently if accept your booking and better offer comes in They just cancel yours for that
No price shown before booking, so you pay whatever they decide
The app shows no fare estimate up front — no fixed price, not even a ballpark — so at the end the driver or the system can charge you whatever they like.
The app doesn't show how much money I should pay for the trip, which means the driver can charge me any price
show the customer a price before booking. This helps in making decisions
can't simply get a quote at all for a ride
Support is a bot with no way to reach a human
Any problem dumps you into a bot with a canned menu: no phone, no email, no live agent, and the chat just sends template replies or a link back into the app.
No option to speak with a human representative, only a closed loop unhelpful ai
They use a bot that never allows you to reach a real human even though it says you can
the chat only has built in questions that do not help with no option to actually ask for help
Drivers turn off the meter and name a price out of thin air
Drivers refuse to switch on the meter and demand an inflated flat price judged by your accent; refuse and they simply won't take you.
Drivers do not turn on the meter and request a ridiculous price based on your accent
Gett forces you to negotiate price after you have already waited for the driver to arrive
allows cabbies to input their own price and then pressure you to pay in cash anyways
Charged a cancellation fee even when the driver cancels
The system bills a cancellation fee no matter what — even when the driver cancels or stalls in place to make you cancel — and clawing the money back is a long fight.
12 ILS cancellation fee ???????? When I canceled right away
they also let drivers cancel your ride after waiting 20 minutes without any compensation or notice
Some drivers simply don't move after accepting the drive, and wait for the customer to cancel, which costs the customer cancellation fees
Can't find a car even when taxis are everywhere
Finding a driver drags on 15–20 minutes or more in the city centre at peak time even though the map shows plenty of cars nearby — you can't rely on it for a quick ride.
Can take over 15 minutes to find you a ride even when you are surrounded by cabs
it doesn't find anything in middle of city in busy hours
trying to find drivers who use the service is hard
Charged more than the meter, with hidden surcharges piled on
The final charge routinely beats the meter and the estimate — a "busy fee", "boundary charges", or mystery card debits you were never warned about.
App charged me £32 for a ride that was £21 on the meter
they claimed this was due to "boundary charges" even though we never left the city
they charged my card many times (1 for the ride, which was $94.80, and 4 UNKNOWN transactions each one $13.54
Registration and login break for no reason
The confirmation code never arrives on foreign numbers, the app claims an account already exists, or it demands the last 4 digits of an old card — and with no support reachable you're stuck in a loop.
The confirmation code to login never arrives
it claims my phone was used to create an account
Removed my account because I couldn't remember my credit card 4 last digits from 3 years ago
Driver leaves with someone else and there's no way to report it
The car pulls up, picks someone else and drives off in front of you — or the driver fakes the pickup — and the app has no button to even report it.
cab arrived, picked someone else up and left.. there is no way for me to complain
the driver decided to take a different passenger even though he saw I was there waiting. No way to report this in the app
a driver pretended to pick us up but didn't
Location and maps are wrong, forcing you to walk to the driver
Outdated maps drop the pickup pin away from where you actually stand: the app sends the car a couple of streets off or to your last location, and you have to walk to the driver.
the location is always wrong, they use a mapping system that is well out of date
sometimes sends the taxi to a couple of streets from where you are
gps is flaky causing issues with drivers locating me
Won't accept short journeys
After all the setup the app refuses to book a short trip: 2–3 miles to the station isn't worth its while, and you only find out at the very end.
you go through all the setup and then it tells you it cannot book short journeys
Can't book a ride for our family to King's Cross for the next morning because the distance is 2.8mi
drivers refuse to take short distance rides and cancel orders
Airport pre-booking only confirms 15 minutes before
You book the airport ride hours or days ahead, yet confirmation only lands 15 minutes before — and if no driver is free, you're left stranded with no fallback.
ניתן לקבל אישור רק 15דק לפני
requested a taxi in advance from the airport, in both cases it was canceled and I waited forever for a new one
My company booked a cab for 6 am, now 7:30 still waiting. The cab was booked at least a week in advance