Grab reviews
What users love and hate, from real reviews
Southeast Asia's all-in-one super-app for rides, food delivery and payments, where the convenience of having everything in one place constantly collides with a silent support system, cancellations and opaque charges.
What users love
One super-app for rides, food and payments is the core reason people love it
The most frequent praise is that rides, food delivery, groceries and payment all live in one app: people call it a lifesaver and use it daily.
GrabCar, GrabFood, GrabMart all in 1 app. Drivers arrive fast, pricing is transparent. Points can be redeemed. Must-have app.
Grab is the super app I never knew I needed! From booking rides to ordering food and paying for things with GrabPay, everything is seamlessly integrated in one app.
A useful app for transport, food delivery, and payments. Saves a lot of time and effort.
A locked-in fare shown before the ride is what wins trust
Despite the surges, many praise that the fare is shown and locked in before you confirm, which helps people plan their spending and avoid surprises.
Fast rides and deliveries with clear pricing. Smooth and reliable
A very simple app where the taxi fare is established at the time of booking.
I also like that I can see the fare before confirming a ride, which helps me plan my spending better.
Polite drivers and accurate tracking are the ride's real strength
When it works, the rides earn genuine praise: polite and punctual drivers, clean cars, accurate map tracking and fast pickups.
Outstanding service from start to finish. The driver was exceptionally professional, respectful, and attentive. The car was spotless, comfortable, and felt premium.
Comfortable ride, polite and helpful driver. I love the service,thanks!
E-hailing rides are smooth, driver tracking is accurate, and the digital payment system is seamless.
What users hate
There is no real support — just a bot going in circles
The deepest pain point: there's no way to reach a human, the chatbot loops and repeats itself, and issues like refunds, wrong orders or overcharges simply can't be resolved.
The help center does not exist, it is just a chat bot on loop designed to make you give up for your refund.
It is so fristrating that there's no live person that I can talk to, your bot keeps on repeating itself and going on circles.
I received other people's order. I cannot talk to a person to resolve it since Grab has an AI that cannot understand requests.
Money gets taken with no service; refunds drag on for days
A recurring complaint: the card gets charged in advance or twice, the promised "30-minute" refund never arrives for days, and sometimes money is taken with no booking at all.
they charge you in advance saying that if you cancel they return your money in 30 mins . now its been 3 days waiting for my money to be back and still nothing
The app keeps deducting my money via card even though I didn't book any grab ride. I want my money back.
Today I was charged 2 times of a canceled ride. Unbelievable!!!
Wallet top-up hangs: the bank deducts but the money never lands
GrabPay top-ups often get stuck in "processing": the bank already deducts the money but it doesn't appear in the wallet for an hour, leaving you unable to even buy dinner.
I'm topup money but its processing only, at bank account already deduct, very badddddd apps, slow
why each time I top up after 8 pm.. it's not go through the apps immediately.. and I need to wait for some times for my money to be added to the account although my bank account already deducted.. I can't buy my dinner like this
beware when u top up GrabPay cause grab love hold ur money for 24 hrs and you can't even use the money
A forced passkey setup locks you out of the app entirely
A whole wave of complaints: the "set up passkey" screen can't be dismissed, the setup itself fails with "Oops, something went wrong", reinstalling doesn't help, and the app becomes completely unusable.
Unable to use the app as the screen only shows notification regarding adding a passkey that is not possible to close as there is no X button.
I can't use your app anymore because it keeps on asking to set up passkey pero it's always oops something went wrong naman
It won't allow me to open the app after setting up a passkey. There's always an error message. I uninstalled the app and restart my phone but nothing happen.
Drivers cancel after a long wait, or push you to cancel yourself
A painful pattern: you wait 15-38 minutes and the driver cancels anyway, or he stays put, goes unresponsive in chat and forces the customer to cancel the order.
Patiently waited 38 mins for the driver to arrive out of respect for his time and effort. Had I known the ride would be cancelled last minute, I could have booked through another app.
Grab drivers can make you wait 15 minutes to then cancel. Super annoying.
Driver terima ordernya tp tidak bergerak menuju titik penjemputan, dichat pun ga dibales. Jd customer "dipaksa" utk cancel odernya.
Delivery is chronically late — food arrives cold
A constant GrabFood complaint: orders run one to two hours late, the ETA silently slips several times, you can't cancel, the food goes cold, and sometimes the order is cancelled on you in the end.
Delivery always delayed, cape deh nunggunya. Makanan dah keburu dingin.
Extremely disappointed with the service. I waited two whole hours for my food, from 10:00 PM until midnight, only to have my order abruptly canceled.
premium member. pay for priority delivery. you still wait 1 hour and then get no food an a canceled order. this is a regular occurrence.
A brutal cancellation window: just seconds to change your mind
The rigidity of cancellation grates: a five-second window is useless, even a single Mart item can't be cancelled before a driver is found, and you get charged for cancelling on top of that.
Don't know why the cancellation period is so short. What can I even check in that 5 seconds. Have to go to a mall 30 mins away for a pickup now.
Very rigid cancellation. even for 1 dry Mart item before a driver is found. can't cancel.
Grab charges for cancelled food orders and rides and never gives their alleged refunds.
The app is drowning in ads you can't swipe away
A sharp complaint: full-screen ads cover even your ride tracking, take ages to load and make the app unusable, while push ads keep coming even with notifications turned off.
The amount of ads over everything is just INSANE! You can't even properly check on your ride anymore because an ad is covering your screen nonstop and it's hard to swipe away.
costs more than lineman plus shows full screen ads. absolutely shameless company.
they send promotional and marketing content through push notifications even if you opt out of all notifications in-app.
Prices surge and bite, and the vouchers are a bait-and-switch
A frequent money complaint: fares swing wildly and can cost far more than rivals, while promo codes come back as "already redeemed", "invalid" or over the daily limit, so the promised savings never materialize.
I was planning to book a grab car that is like 1 km away and it costs 592 for a standard car??? I ended up choosing indrive, same destination but only cost about 95 pesos...
So sick of seeing "sorry, the code you've enter is fully redeemed or invalid" which is valid the day before.
grab fare fluctuate . in the morning it range rm 12 to rm 29 for a distance of 7.9 km from 5 am to 6.40 am. Driver wait for fare hike even when then are nearby to cm.
Location drifts and drivers won't come to the actual pin
A recurring problem: the pin shifts on its own and bumps up the fee, address notes don't get through, and drivers are too lazy to reach the exact spot — "door to door" turns into "meet me at the gate".
lokasinya ngaco, tolong perbaiki..udah beberapa kali harus nambah ongkos gara2 lokasi tiba2 ganti sendiri
drivers still dont go to specific location. this is door to door not meet me at gate. gate is open they just lazy
set location is the pain in the a** in Vietnam. I have to use my neighbor address because I cannot set the location as my family's house.
A flood of notifications you can't switch off
Notification spam grates: the same alert fires over and over with no status change, ad pushes arrive even with notifications off, and they spill onto your watch too.
Can I stop getting the same notification over and over again when the status is the same. FFS
Too much unnecessary notifications, really annoying, maybe save it when I'm actually using the app? These random notifications are annoying
it's an ok app but the notifications are broken and they continously send to my watch
Sign-up and login choke on OTP codes and captcha
A barrier at the door: verification codes arrive far too late or never, OTP never completes, and a captcha of blurry images finishes the job — you simply can't create an account.
Doesnt work. Sign up never finishes OTP.
i can't even create an account bc you keep sending verification codes extremely late. i just want to have my lunch and i have to go through these technical issues ugh
Napaka hustle nung verification sa simula, I am not a robot! bumabagyo na kilangan ko pang mag sagot ng pagka labo labong mga picture