Napster reviews

Beneath the bitterness is rare devotion: people stayed since the Rhapsody era, 15-26 years, discovered countless 60s-70s artists through it, and never left for competitors because "I had Rhapsody." That loyalty is the measure of what the company torched.

The core pain: users open the app to find playlists they spent years building are empty or cut down to a couple of songs. No notice, no chance to export first — just gone. For many these were sentimental collections (anniversaries, kids' songs), and the loss feels deeply personal.

Users are furious that real-artist streaming was swapped for AI-generated music. It reads as a slap in the face to human musicians and a bait-and-switch: people pay for a catalog and get a "slop machine" with credits. The AI songs themselves are described as generic garbage that doesn't even do what you ask.

Huge chunks of the library disappeared: 200+ track playlists collapse to 17-32, well-known artists no longer come up in search. Users tie it to unpaid royalties and a Sony lawsuit, with mostly music from the last 5-6 years left. They describe it as "a music app with no music."

Even music downloaded for offline listening vanished — the thing people relied on while traveling or on the road. Some had bought individual tracks and "lifetime access" back in the Rhapsody days, and those purchases are gone too. It feels like paid-for content was simply taken away.

The subscription keeps charging for months even though there's been no music since September 2025. People who paid a year up front are left with no catalog. The company replies with a canned apology about a "temporary inconvenience" but gives no end date — users feel they're paying for a lie.

Cancelling is turned into a maze: in-app account management was removed, the website won't load, password reset fails. Some can't get out for ages and consider just having their bank block the charges. The subscription feels like a trap.

There's no way to reach a human: the phone doesn't work, emails don't reach the right team, and every request gets the same generated reply. Refund demands are ignored. It deepens the sense of abandonment for customers of 15-20 years.

People who bought annual plans are denied refunds on a "14-day window" technicality while getting no service at all. The outrage is so widespread that reviewers openly rally each other toward a class action and threaten Better Business Bureau complaints.

After the update many simply can't log in: the app says you're signed in on another device, the saved password is rejected, and reset emails don't arrive. Some can't even register with email and are forced to use Google. Account and music access is lost out of nowhere.

Beyond the catalog loss, the app itself runs badly: it crashes, won't load playlists, and either plays tracks partway or not at all. Some have to restart their phone after a few songs to keep listening. The basic playback function is broken.

The procedural grievance: the company changed the entire platform without notice. Worse, some got emails saying "nothing is changing," then logged in to find everything empty. Had there been a warning, they could have exported playlists to another service in time.

The reviews have effectively become an exit guide: people describe using TuneMyMusic and export tools to move playlists to Spotify or YouTube Music and cancel. Competitors even throw in a free first month. This is no longer scattered churn but a coordinated exodus of the whole base.