Notebook – Notes, Tasks, AI reviews
What users love and hate · 500 reviews analyzed · ★ 3.7
Zoho Notebook is a beautiful skeuomorphic notes organizer with a notebook-cover metaphor that wins Evernote refugees and a patriotic Indian audience, but undermines itself with unreliable sync: a product people trust with their memory that periodically loses that memory.
What users love
The skeuomorphic notebook-cover metaphor turns notes into a visual shelf — and retains diarists and archivists better than flat lists
Notebooks as folders, collections nested inside them, color cards and covers give a nested visual organization Google Keep lacks. This wins diarists, people hoarding building plans, recipes, screenshots — «shelf thinkers». Several users specifically note accessibility for ADHD: the visual structure lowers cognitive load and makes sorting notes a pleasure rather than a chore.
the ability to keep notes seperated into "notebooks" which function like PC folders. Can organize further with "collections" nested inside those notebooks
Very accessible to me as someone with ADHD
even recipes and quotes
Built-in Evernote migration is the prime acquisition channel: one button moves thousands of notes and kills the rival's price pain
Evernote refugees are the most common new-user portrait, and the app targets them deliberately: a «Migrate from Evernote» option in settings pulls 3000+ notes «like magic». The «$249 at Evernote vs $25 here» contrast makes switching rational. It's a ready-made growth channel — the product is positioned concretely as the «exit» for users fed up with a rival.
There is literally a Migrate from Evernote option in the settings
This is a really good alternative to Evernote
just what we need when tired of evernote and their darn ads
Password-locking notes sells the product as a private diary — but blurred titles on locked entries break navigation
Locking individual notes and notebooks behind a password turns the app into a secure diary and attracts a privacy-minded segment. But the implementation undercuts itself: a locked note's title is blurred too, so the user can't tell which one to open — protection becomes an obstacle to one's own entries.
I needed something that could lock certain pages. I love it
It also has a locking mechanism which is great
Please fix the note title blurring when the note is locked. How do we know which note we need to open if there is no title visible
«Made in India» isn't sentiment but a real retention moat: the swadeshi segment forgives bugs for «our own» sovereign cloud
A large share of rave reviews is driven not by features but by origin: users urge «don't use Microsoft, use this Indian notebook», value no data leaks and «our own» server. This segment is emotionally locked in and more bug-tolerant — a powerful moat against Google and Microsoft on a key market that rivals can't copy with any feature.
don't use Microsoft notes use this made in india notebook it is very nice
Very nice Indian app no data leak no hacking
initially I downloaded this just for swadeshi with less expectations but it is over the top
Responsive support that fixes from feedback turns a bug report into a retention loop — but works unevenly
Some users describe a loop rare for the category: left feedback → team shipped a fix → bumped rating back to 5 stars (search restored, dark-background bug). Visible response to a complaint is a powerful retention tool: the user feels heard and stays. It turns the usually one-way bug report into a loyalty loop — though others report templated replies, so the effect is uneven.
as announced I'm upgrading again to 5 stars, because you did it indeed : the very efficient search tool is back again
The support team are also really helpful since they immediately respond to bugs/problems when sending a feedback
Zoho responded by making fixes, issued update
What users hate
A product trusted with memory loses notes on sync — and trust collapses in a single review
A notes app sells one promise: «I won't lose anything». When sync across phone, PC and tablet starts duplicating, overwriting and trashing entries (the «Trashed from another device» message recurs), the user loses not a feature but years of accumulated work. Multi-year loyal users churn in a single review — data loss is unforgivable and isn't offset by improvements elsewhere. This is the product's defining mechanism: trusted memory periodically erased.
some of my important notes have been deleted and it says 'Trashed from another device'
Notes go missing ALL THE TIME, with no update to edits made
I deleted a note it recreated it, and then DELETED ONES I HAD NOT
The core hook — custom notebook covers — got paywalled, and it churned exactly the users that hook had attracted
Many chose the app for exactly one thing: free upload of a custom image as a notebook cover — the way you visually tell dozens of notebooks apart. Moving it to premium hits not freeloaders but the core of engaged 6-10-year users for whom covers were the point. They churn not over price but because the thing that made the product «theirs» — and kept the habit of recognizing notebooks at a glance — was taken away.
the Custom notebook cover, which was a free feature back then by the way, became a premiun feature
I chose this app over its rivals because of its free custom covers
custom covers gone. color coding gone
Requiring an account (and often a phone number) BEFORE the first note kills the funnel at the doorstep
Just to jot a grocery list, the app demands signup, sometimes a phone number — for a «notepad» this reads as data-harvesting, not necessity. Users uninstall before reaching the product: they want to try locally first and subscribe if they like it. The barrier fires before the product proves value — churn lands before activation.
Why does a notes app require a phone number? Suspicious motives
I dont want to sign up for something and then find out it doesnt
Upon trying to make an account they ask you to contact support. Wastage of time
Pushed-in AI violates the private «my thoughts are mine» model — and drives away the most loyal segment
Notes are felt as an intimate space of thought. When AI ads surface «as if they were my own» notes, plus constant AI-feature offers, users read it as access to the private. Those who came for a simple, private notepad («don't need AI to jot a grocery list») demonstratively uninstall. Forcing AI into a diary-product works against its very core audience.
I can't even fathom who'd even want ot need AI to jolt down notes
I will be looking for an alternative to this app that does not use AI
I don't want that to have access to my notes and thoughts so I have uninstalled
Heavy UX loses the notes app's core battle — capturing a thought «in seconds»
A notes app's job-to-be-done is to capture a thought instantly before it slips away. The app is beautiful but slow to load and populate; even a one-line note opens with lag. Users directly compare to Google Keep and lose the quick-capture moment — the very thing that decides whether the app becomes the «default». Beautiful organization can't save a product whose first step is friction.
When I need to note down a quick idea on my notebook, I need the app to populate in seconds. the UX compared to Google Keep. It takes too long to load
It takes a couple of milliseconds to load even simple one line notes
I don't need Ai to make a grocery list. I need a fast and simple app to make notes
Home-screen widgets ARE the quick-entry habit, and every regression breaks the very routine they exist for
A widget exists precisely to create a note or checklist without opening the app. After updates the widget stopped opening the app on the notebook-icon tap, stopped letting you create a checklist from the widget, started showing less text, threw «cannot load widget». Each regression breaks a daily micro-ritual — the widget is an entry point, not decoration, and breaking it pushes the user out of the product.
the widget allowed us to open the app directly and create any type of document
I can no longer add any widgets. I click to add and it gives an error "cannot load widget"
The widget with notes used to open the app on the notebook icon tap. Not now
Inconsistent search voids the product's claim to be an archive: if you can't find a note, storing it is pointless
The more notebooks a user accumulates (and the product encourages hoarding), the more critical search becomes — it's the only way back to an old entry. But search works intermittently, drops images, breaks on Arabic, needs restarts. For the archivist the whole «shelf» organization is built for, unreliable search voids the point of storing — and they migrate to where they can find things.
the search option doesn't work consistently anymore
The search function is broken for Arabic words. It used to work flawlessly in earlier versions
Can not find notes easily
«Enshittification»: systematically stripping free features turns long-timers into anti-evangelists
The pattern repeats update after update: what was free for years (covers, color coding, fonts) moves behind the subscription while the UI bloats with AI. Users since 2017-2020 feel «bait and switch»'d and write all-caps «DO NOT DOWNLOAD». The danger isn't monetization itself but eroding trust among the loudest advocates: they flip from recommendation to active anti-marketing.
anytime there is a big update they take away features that were available for the free version
Talk about a bait and switch! Avoid, fully enshittified
They take away features thst use go be free, and lock them behind a subscription