Leslie's - Pool Care

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1. ★★★★★subscription and paid restrictions

   Not PEBCAK but Developer ID 10 T. What an utterly catastrophic fail. First download refused to open past the BT requested. Deleted and reinstalled. Got past the BT and new features cards to a blank home page and refused to move on from there to anywhere else. Look, Leslie’s, like all pool shops, are rip-off merchants (I get my stuff other than liquid chlorine online of from Home Depot for far less cost) but when they’re app doesn’t even work… seriously? IOS 26, iPhone 14…

2. ★★★★★negative experience without a specific reason· unspecific

   03/2026 app crashes. Something has recently changed. The app is consistently crashing out when switching to different menus.

3. ★★★★★crashes, freezes and errors

   App no longer works after 10.0 update. After updating to 10.0 my ability to test water with the at home accublue has been removed. There is a constant error message. Will be calling Leslie’s since this is something I shouldn’t be charged for…

4. ★★★★★subscription and paid restrictions

   Please fix your checkout. For the love of everything good and holy, please fix your checkout out bugs in this app. This is twice I’ve tried to order something using my gift card balance and also use my credit card for the remaining balance. It will charge my card, but it never executes the order as complete and ready for pick up/ or delivery. It also doesn’t debit the gift card balance. It’s like it never happened. This is infuriating and I find it MUCH easier to simply order from Amazon.

5. ★★★★★negative experience without a specific reason· unspecific

   Takes Money without Processing. Think twice before trying to order through Apple Pay, it took $320 for equipment and took the money without processing the order. Customer service doesn’t see a problem with this and says I need to submit another order. You expect consumers to have confidence in submitting another order when the last one took my money? Poor customer care. Wasted money and time.

6. ★★★★★crashes, freezes and errors

   Slow low app that crashes. This is by far the slowest app I have ever used, it takes forever to open, forever to use, and is unavailable at sporadic times. It doesn’t make any sense why it is so slow compared to any other app. I tried to test my pool early this morning, which was critical before I went to work for the kids to use, and then my pulse section is just not working, horrible, horrible app recommend using a different company.

7. ★★★★★negative experience without a specific reason· unspecific

   STILL WAITING ON POOL…. We ordered a pool and it said it would arrive the 18 , it was the 10th . THEN a day before it was SUPPOSED to come it got delayed . It didn’t say anything else . We texted to agent there and they said to wait for an update from someone else who can provide higher support . There’s been NOTHING . We’re waiting more than a week it’s been at least 10 day . It will probably be more . It’s the 20th .Definitely not the service I want . I’m very dissatisfied

8. ★★★★★negative experience without a specific reason· unspecific

   Password reset doesn’t support password managers. I’m unable to access the app because I can get into my account due to the password reset flow not allowing password managers. Paste and other autofill is disabled.

9. ★★★★★negative experience without a specific reason· unspecific

   Useless. Couldn’t even create an account on an iPhone. Junk.

10. ★★★★★negative experience without a specific reason· unspecific

    Trash app. Terrible app

11. ★★★★★negative experience without a specific reason· unspecific

    Fix. Your. App.. It’s been years that it’s not been functioning well. Invest in a product manager, software engineer, and build something that works. Come on folks. Seriously.

12. ★★★★★data, history or progress disappears

    Apps do not work inside Leslie’s store. Leslie’s apps do not work at all inside their store. My account and the store has lost connections for a long time now. They called their IT but still a huge problem. Not sure when will this be fixed!

13. ★★★★★an update broke a familiar workflow

    App crashes. Won’t run tests. Ever since a recent update, my app will start the test and when it gets to 100%, the app crashes. It will not run on my Android or my iPhone!! Fix the app!! Or send me a new device! Haven’t been able to test for months now!! Yet they bill me monthly still!!! Disgraceful!

14. ★★★★★negative experience without a specific reason· unspecific

    Basic functionality doesn’t work. The app wants access to bluetooth, speech, and location. I say no to all because I just want to read my in store test results. The app won’t work at all - just keeps erroring out. Sorry I’m not granting access to things it doesn’t need just to shop or view results.

15. ★★★★★crashes, freezes and errors

    Update is completely broken. No longer works so no way to test pool!

16. ★★★★★crashes, freezes and errors

    Buggy and slow. I’m really surprised by the high ratings for this app. It’s very slow and I frequently have to force close it to restore functionality. I like the accublue water testing, but that app leaves much to be desired

17. ★★★★★crashes, freezes and errors

    App not working. App says to update but it will not update

18. ★★★★★negative experience without a specific reason· unspecific

    Water Test Doesn’t Work. After updating the app, I am no longer able to test the water with the Accu Blue. When I try to add device, it says “success”, but the device is never actually added.

19. ★★★★★negative experience without a specific reason· unspecific

    Oops something went wrong. Get this error when trying to view cart. I can’t purchase anything because you can’t get to the cart

20. ★★★★★negative experience without a specific reason· unspecific

    Crashes on water test. For over a month now, every single time I try to run a water test using the accublue home, the app crashes right when the test completes but before it shows the results and they’re not saved when I reopen the app. Doesn’t even display for a second where I could maybe screenshot the results. Has made the app useless and I’ve wasted at least 4 test disks.

21. ★★★★★negative experience without a specific reason· unspecific

    App won’t connect to Accublue; frequent crashes. Today Leslie pool app forced me to update it. After updating the app it no longer connects to my accublue home. I click add new device and then it successfully connects. But then when I click on Test Water it crashes. I have re-started the phone several times. Re-added the accublue device. Nothing works. Can’t do an at-home water test.

22. ★★★★★negative experience without a specific reason· unspecific

    To many e-mails. To many e-mails

23. ★★★★★crashes, freezes and errors

    Error…Oops, something went wrong. Been receiving this error message for a week now everyone I try to view and save treatment plan. Accublue home is pushing the results to the app but there is no way to see the treatment plan. I’ve deleted and reinstalled the app, deleted and reloaded my pool details, manually entered test results, none of which resolved the issue. Help please!!!!

24. ★★★★★negative experience without a specific reason· unspecific

    Updated App. The new updated app is horrible. Does not work well on iPad. Will not fill screen. Back buttons don’t work. The old app was much better.

25. ★★★★★crashes, freezes and errors

    Glitch city. This app glitches out all the time. Especially when your trying to run a water test

26. ★★★★★login, signup and account access

    Server error. Tried to log off delete app reinstall and login. Still getting server error when I like to shop. Let’s me test the pool water but I can’t buy supplies via iPhone app. Boo!

27. ★★★★★negative experience without a specific reason· unspecific

    Won’t log in. Unable to long in since last update.

28. ★★★★★subscription and paid restrictions

    Crashes Constantly. Paying for Accublue home tests and can’t even open the app without it crashing. Will likely cancel if this continues much longer.

29. ★★★★★subscription and paid restrictions

    Became buggy after last update. At this time my AccuBlue will not download data as the Leslie’s pool app is very slow, buggy and crashes before data tranfers from tester to app. Hope this gets fixed quickly because if not will have to cancel my membership.

30. ★★★★★crashes, freezes and errors

    App stopped working. After upgrading to the latest verison of iphone OS, the app erros with the following message: "Oops...Something Went Wrong" and fails to start. Please fix the app.