Advance Auto Parts

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1. ★★★★★negative experience without a specific reason· unspecific

   Can’t log in. Every time I try to log in on the app or website it says “oops something went wrong”. So actually pretty useless. Failure at the most basic task.

2. ★★★★★negative experience without a specific reason· unspecific

   Don’t care about app. Anyone know they closed all their stores in Wa and they won’t honor the die hard that died hard now what out $330 eff them forever make them close all their stores!! And they asked to update review lol not gonna happen!!!!!

3. ★★★★★negative experience without a specific reason· unspecific

   Worst app design ever. Who the hell designed this app I’m pretty sure they need to school.

4. ★★★★★negative experience without a specific reason· unspecific

   Useless search. I search for 5w-30 oil and the five results are 0w-20. Great job Advance.

5. ★★★★★negative experience without a specific reason· unspecific

   All past vehicles gone. Must have been an update as all my vehicles are gone and when I try to enter them and add them to my profile, it continues to say oops I can’t add them so now it is absolutely useless

6. ★★★★★subscription and paid restrictions

   15%-$35/20%-$100+ Off. I was beyond disappointed when I got to my cart and saw that neither the CARCARE or GETPARTS coupon did not apply to my subtotal $343.96. I am aware that I did use the Free Carquest standard brake pads/upgrade to premium gold for $10 off. I did read your *Exclusions apply and it falls under the Special offers. Think about how the coupon reads % Off orders $Xx+ ONLINE ONLY. My order was online and still over $100+.

7. ★★★★★negative experience without a specific reason· unspecific

   Every single time. Wrong part even when providing my VIN number. This is absolutely ridiculous

8. ★★★★★negative experience without a specific reason· unspecific

   Online. Very bad service

9. ★★★★★negative experience without a specific reason· unspecific

   Dissatisfied completely. Change my mind. Got the run oil filter stuck in the driveway calling the store so they can bring you one call another store so they can bring you one and nobody’s getting back to me. This is very very unsatisfying. Make it right please.

10. ★★★★★negative experience without a specific reason· unspecific

    Ordered a part never got it and now I’m having to wait for the part that I ordered weeks ago and I h. Shameful

11. ★★★★★negative experience without a specific reason· unspecific

    Horrible website experience. •I couldn’t logon •I had to create a new account with a different email address •The PayPal tab kept crashing •I finally had to “trick” the website to let me make a purchase. I am completely disappointed in the experience.

12. ★★★★★negative experience without a specific reason· unspecific

    Download app. Why I can download this app for free in my iPhone

13. ★★★★★negative experience without a specific reason· unspecific

    There way or nothing. It seems to me there out of all filters ! Except the ones that are higher than a giraffe snatch.

14. ★★★★★account bans or deletion without explanation

    Block account. After being faithful for 7+ year, they blocked my account and they cannot provide me with any details. They’re making me doing a new account with new email new phone number.

15. ★★★★★negative experience without a specific reason· unspecific

    No rewards. For the past six months at minimum I have not been able to access rewards, just keep getting an error, shadow banned for spending too much money at this place I guess. Punished for using what I have earned. Have deleted and reinstalled several times and keep having the same issue…

16. ★★★★★negative experience without a specific reason· unspecific

    Too difficult to use. Too difficult to use

17. ★★★★★negative experience without a specific reason· unspecific

    It’s a pain ! Not like back in the day google Rear Wheel hub bearing 2011 Toyota Camry LE 4cylinder. What I do see , other parts houses got both rears $ 77. & 99. That’s for both and Advance has me filling out this complaint who ever desired to make it so difficult for me to speaks my money at Advance! someone from AutoZone or Napa or total auto parts must’ve set up the online service for Advance so that they won’t get customers ! is now I’m going to one of your competitors because I’m still trying to look up the price of your rear wheel hub bearingsFor a 2011 Toyota Camry LE four-cylinder and yes I did work at AutoZone for four years in Stoughton Massachusetts !

18. ★★★★★negative experience without a specific reason· unspecific

    Terrible experiences.. In the past two weeks, I’ve made three orders. The first order when I showed up at the store one of the main item was not there yet. I didn’t live close so I told him I would hang around and ask them to call me when it got there. When I didn’t hear back in an hour, I went back to the shop and it was there.

19. ★★★★★negative experience without a specific reason· unspecific

    Web site. Website is very difficult to find correct parts and difficult to navigate

20. ★★★★★slow performance and long loading times

    Slow as Heck. It took up to a minute to update. By the time you were ready to pay, stock changed and you had to find parts in stock. Last time i use this app

21. ★★★★★negative experience without a specific reason· unspecific

    Not applying coupon. Did not apply coupon- no exclusion match

22. ★★★★★negative experience without a specific reason· unspecific

    Best price. They make you work for a decent deal. The website, like most Is inept.

23. ★★★★★negative experience without a specific reason· unspecific

    App quirky, setup good though. App does what it needs to and is helpful in finding the right information. Some of the background “basics” like checkout and profile creation are quirky and inconsistent. Currently it is 9pm and after 47 attempts to order a part from a store to be delivered tomorrow I’ve just decided to go to the store tomorrow.

24. ★★★★★negative experience without a specific reason· unspecific

    Updates at the worst time. Whenever I use the app, I’m usually coming to the store, and the app requires an update, which I cannot skip. It’s extremely frustrating. Make updates optional.

25. ★★★★★data, history or progress disappears

    Data leak. Speed perks disappear after changing phone numbers.Spam calls start at 7am

26. ★★★★★negative experience without a specific reason· unspecific

    Trash. The app is a trash

27. ★★★★★subscription and paid restrictions

    Payment. I like to pay in cash when I pick up, but no option available.

28. ★★★★★negative experience without a specific reason· unspecific

    Horrible. Nothing els needs be said

29. ★★★★★negative experience without a specific reason· unspecific

    Unreliable. Only app on my phone that works half of the time. The rewards system is useless when you save them for emergencies but the app doesn’t work that day. Like today. I love the company and am disappointed.

30. ★★★★★subscription and paid restrictions

    Misleading and out 200. DO NOT ORDER THE AT HOME DELIVERY! Had previously made an order and it wasn’t mentioned until after purchase that it wasn’t actually advanced auto that delivers it. Ordered 2 items- one got delivered the second is missing and corporate is saying there is a chance that we won’t get almost 200 dollars back. Even though there is picture proof only one item was delivered (taken by the driver themselves). Store claims both were picked up while driver states they grabbed what was on the counter. We have communicated with corporate for a few days and still no resolution so save yourself some time and money- and order for in person pick up and NOT HOME DELIVERY!! And Advanced Auto maybe actually set protections for your customers instead of just trusting random people not even associated with your company to not steal or lie about your store. And stop punishing customers who need a refund to rebuy the part so they can fix their daily driver car. (Which is still stuck in the yard and can’t be driven) we don’t even have enough money to get it to a mechanic even if we wanted to instead of dealing with this mess of a situation.