MyMazda

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1. ★★★★★subscription and paid restrictions

   Subscription Required. Why in the world would I need to pay a monthly subscription to access my cars remote start, service information and door locks. This is a huge money grab. Mazda decided not to put the remote start button on the key fob but make an app and start charging for users to access the functions. Was $25K not enough!??! Extremely upset about this.

2. ★★★★★negative experience without a specific reason· unspecific

   Bummer. This app is complete trash. Look to Toyota for how to do an app.

3. ★★★★★crashes, freezes and errors

   I can’t sing up. When i try to sing up the app throw an error message “internal server error occured. Please wait a few minutes and try agian”

4. ★★★★★subscription and paid restrictions

   Hardly worth using for free. When I first bought the car, I thought hey have an app kind of like FORD. It’s not I mean if you forget to lock your car doors, you can sometimes get it to work. That’s about the only usefulness of it even that takes forever. The remote start functionality doesn’t cool down the car well enough on hot days and for some reason, turns off the car when you open the door. They just moved to a subscription service to pay for it. Whatever the cost which I didn’t check into. It ain’t worth it.

5. ★★★★★crashes, freezes and errors

   App not working with 2026 CX 5. Many issues with the app working with CX5, 2026

6. ★★★★★negative experience without a specific reason· unspecific

   Remote access poor features. Beside start remote this app is not really useful. Cannot control temperature remotely to cool down car before getting there. Competition provides that. Same for heating.

7. ★★★★★negative experience without a specific reason· unspecific

   Terrible. Can’t log in with Face ID I have to type password in EVERY TIME

8. ★★★★★crashes, freezes and errors

   Not working. App downloaded but not able to singed up

9. ★★★★★negative experience without a specific reason· unspecific

   Remote start is useless. Multiple steps to have it not work most of the time. Put the remote start on the key fob where it belongs.

10. ★★★★★crashes, freezes and errors

    Remote start. After software update my remote start was working but after the Mazda app update it has stopped working again. Horrible app! Zero stars if I could. First Mazda and it will be my last.

11. ★★★★★negative experience without a specific reason· unspecific

    Not worth it. Doesn’t work. Says fail every time.

12. ★★★★★an update broke a familiar workflow

    Update ruined the app. The latest update ruined the app. Remote start/stop, remote lock/unlock no longer work. I’ve deleted and reinstalled the app but nothing works. It was working fine until the last update. Is Mazda aware of this issue? The app hasn’t updated in 4 days.

13. ★★★★★negative experience without a specific reason· unspecific

    Not at the level of Mazda. The app isn’t as good as the car. It is limited in options, map doesn’t let you track the vehicle or configure alerts, geofencing, etc. The remote start most times doesn’t work. In general and comparing it to a Subaru or Toyota, this is not worth the $10/month

14. ★★★★★negative experience without a specific reason· unspecific

    Terrible. The app takes to far to load, messages is beyond difficult to navigate and I’m sick and tired of getting logged out every other day.

15. ★★★★★subscription and paid restrictions

    Frustrating app and now I have to pay for it. Constantly need to login. Then have to reset my password. Save it, use facial recognition, then next time have to login again and go through the entire process. Now have been informed my free trial was up and there is a monthly fee. Was never told that the app was a trial basis. Deleted the app and will look for a car that isn’t a Mazda.

16. ★★★★★negative experience without a specific reason· unspecific

    Logging in. So annoying having to log in every time I open the app. Bring back stay logged in

17. ★★★★★subscription and paid restrictions

    What a scam - lawsuits will come. I bought a car which advertised a remote start…..and I paid for a car with remote start. Never told me after a ‘trial’ that I would have to start to PAY every month for access to the remote start service through the app, without an option on my key. I imagine LAWSUITS will start building…soon. I know I will never buy a Mazda again.

18. ★★★★★subscription and paid restrictions

    Expensive. It’s expensive for what you get. App goes down at most inconvenient times. You’re paying for remote start and to schedule service appointments. Waste of money and definitely recommend getting a different brand car with FREE remote start. Brand it self is outdated and old systems that break down. A lot of small things that all equal up to big issues.

19. ★★★★★subscription and paid restrictions

    Not worth it for $10. So they did away with the remote start button on your key just to charge you $10 a month for it? I mean really you think if you paid $45,000 or more for a brand new car it would at least be free to start your car remotely. Way better to buy an 5 year old used one for cheaper and still get it on the keys. And then I find out that the Canadian version of the CX-5 still has it on the keys. So why are they poo pooing on America?

20. ★★★★★negative experience without a specific reason· unspecific

    Auto start never works.. Horrible app for 2026. Have to sign in every single time. Most of time it sasses start complete- but didn’t actually start car. Seriously one of the most frustrating apps I’m forced to use.

21. ★★★★★negative experience without a specific reason· unspecific

    Have to login all the time. The app doesn’t stay logged in at all. I have biometrics on and have dozens of other apps that can use that after a phone upgrade but this app can’t. Sometimes there’s been no upgrade and it needs me to log in again when I want to use the app. Super annoying for an average car

22. ★★★★★negative experience without a specific reason· unspecific

    Do better. To many messages. And should lock better

23. ★★★★★negative experience without a specific reason· unspecific

    Horrible app. It’s a terrible app, and you must admit it. The remote thing never works! Functioning not organized, I don’t know who approved it, but it’s the worst app

24. ★★★★★negative experience without a specific reason· unspecific

    Useless app. Useless app. Tracking takes hours to update and useless functionality except automatic start which should be free anyways.

25. ★★★★★negative experience without a specific reason· unspecific

    Logs you out constantly. The app sucks now it logs you out constantly and spent an hour with customer support all for them to resolve nothing, such a massive waste of time. Do better

26. ★★★★★inaccurate results and incorrect data

    Not good service. The service sucks on this app there’s no need to keep it what a waste of money each month. Not accurate at all!!

27. ★★★★★negative experience without a specific reason· unspecific

    Manuals. Terrible

28. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work anymore. Ever since the upgrade, I can no longer log in. I can’t even find where to reach out to customer service to get help. I pay $10/ month, there HAS to be a better way!

29. ★★★★★subscription and paid restrictions

    Paid Service. Removing remote start from the key fob and then charging 10 dollars a month for the feature is some garbage that I will never support.

30. ★★★★★negative experience without a specific reason· unspecific

    Duh. Has light on for messages. Very hard to find why?? Have a service appointment. Can’t find it in the app. Helpful to be able to remote start but what if you do not have your phone. Cannot remote start with key.