CarGurus: Used & New Cars

298 source reviews · 100% labelled · 15.8% with a specific topic

3.9

of 5, across 298 reviews

Corpus profile, not the current store rating

What people write about

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All reviews 298

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★★★★★data, history or progress disappears
I’m not logging in!!. Why have a skip button if it doesn’t work? I’m not going to sign in just so you can spam me with junk. If you don’t want me to delete your app fix the skip button.. but I will NEVER sign into your app…
★★★★★negative experience without a specific reason· unspecific
Do not use this app to contact seller, spam galore. CarGurus app is scummy, I mistakenly contacted a seller through the app and now keep getting email spam from CarGurus, they need to be reported.
★★★★★negative experience without a specific reason· unspecific
New update. Dont not like the new update harder to use
★★★★★negative experience without a specific reason· unspecific
No deals just dealers. Just say no. Let them rot on the lot. $70k say no way!!!
★★★★★negative experience without a specific reason· unspecific
Lenta. Aplicación lenta, no tiene una personalización sobre el precio
★★★★★negative experience without a specific reason· unspecific
App has many options but has many errors. The app seemed great and many cars listed. But then you try to select a zip code and the app closes. The force you to use location. Not going to be forced to show my location. Uninstalled.
★★★★★negative experience without a specific reason· unspecific
Your pre approved sort of lol. Well was pre approved and ever car I looked at I wasn’t offered terms for financing and every time I started the process online with the dealership and cg said to not fill out another application at the dealership guess what the dealership would say you got to fill out another application and the terms and everything would always change it’s a racket pre approval doesn’t mean anything it’s a joke
★★★★★negative experience without a specific reason· unspecific
TRASH. Filters suck and laggy asf
★★★★★subscription and paid restrictions
Like everything AI has ruined this app. Unfortunately like everything AI has ruined this app you can’t even search by individual making model without directly typing it in and then when you type it in the AI in the app AutoCorrect to what it thinks you should do I’m guessing based off of whatever manufacturer paid them the most and I never get an accurate result will be deleted
★★★★★negative experience without a specific reason· unspecific
Terrible update. I don’t want to “describe” the car I’m looking for. Why did you take away the list of makes and models? Uninstalled.
★★★★★negative experience without a specific reason· unspecific
Bad filter settings. You could put “50 mile radius only” and it will still show you cars from 500+ miles away.
★★★★★negative experience without a specific reason· unspecific
Click bait. You need to work on your site.
★★★★★crashes, freezes and errors
Skip button not working on iPhone. As title states ur making me create an account?
★★★★★negative experience without a specific reason· unspecific
Bring back the Old ui. What the heck they did with new search Ui it sucks! Bring back the old search Ui.!!!!!!!!
★★★★★negative experience without a specific reason· unspecific
New update sucks. The new update makes it hard to browse models of cars that are not 2022 and below it forces you to browse 2025 models or 2026 overall new update sucks!!!
★★★★★login, signup and account access
Constantly signing out. The app constantly signs me out, then when I try to log back in, nothing happens when I click any of the sign in buttons. If I can manage to get any of them to work, it just says an error has occurred and doesn’t do anything. Pile of junk is what it is.
★★★★★slow performance and long loading times
Used to Be Great, Now Frustrating. I use this app multiple times a day just to browse and research cars since it’s a hobby of mine, and the recent update has made it a lot harder to use. 1. The old make and model list was way better. It was quick, clear, and let me find exactly what I wanted. The new search bar setup feels limited and less accurate. 2. Search results are inconsistent. For example, when I search for a Volvo EX30, it will sometimes show an XC40 instead, which makes it hard to trust what I’m seeing. 3. The app struggles with filters. When I set the search radius to nationwide, it often only shows nearby vehicles instead of results across the country. 4. Performance issues. The app gets bogged down and doesn’t always load results properly, especially when doing broader searches. Overall, I used to really enjoy this app, but right now it feels less reliable and harder to use than before. I hope the old functionality or something similar comes back.
★★★★★search fails to find what is needed
New search is bad!. New search ruined the app
★★★★★negative experience without a specific reason· unspecific
New Search System Terrible. Developers - going down the list is much more useful than going sideways to find the brand we have to dozens more taps. 5+ years user here, Disappointed.
★★★★★negative experience without a specific reason· unspecific
Update blues. The last “update” has made this app pretty miserable to use it will not remember me when open the app , will not let me login closed and reopened multiple times and re downloaded and updated again and still makes the whole experience very difficult to use
★★★★★negative experience without a specific reason· unspecific
Can’t use app if outside the US. I’m an expat returning to the Us in a few weeks. Wanted to look at cars. All stupid geo-locked. Fail app.
★★★★★negative experience without a specific reason· unspecific
Useless. The app tells me there aren’t any new Chevy suburbans for sale in the Cleveland area. Not true.
★★★★★negative experience without a specific reason· unspecific
Stop changing what wasn’t broke. Put the damn engines back in the main description like they used to be. Dear lord do these “designers” just have to change things to warrant keeping a job?
★★★★★an update broke a familiar workflow
New Update. You ruined the app again, stop changing the search format!
★★★★★negative experience without a specific reason· unspecific
Filters no longer work. After the most recent update, filters just remove themselves on their own. For example, I'll set a filter by a few years, start selecting certain trims for those years, and then the year filter will disappear then allowing trims outside of those years to be an option. It defeats the whole purpose of having filters. No waste your time with this app anymore.
★★★★★negative experience without a specific reason· unspecific
Fake premissions. Requires exact location but references a invalid location in ios useless coding ur fired
★★★★★negative experience without a specific reason· unspecific
Glitching. It was an awesome app till the new update it suck’s now never loads and I just get a retry
★★★★★negative experience without a specific reason· unspecific
DATA BREACH. My husband and I have been receiving emails from ‘ShinyHunters’ regarding stolen information specifically from CarGurus!!!
★★★★★negative experience without a specific reason· unspecific
No Idea why they changed the layout. The previous version of this app was way better than the current one, now the way you search is all over the place makes it very inconvenient to look for specific trims and models now you gotta type in the make, model, and trim for it to show you the car you’re not even looking for it’s extremely frustrating get back to the drawing boards after dropping this one
★★★★★negative experience without a specific reason· unspecific
Horrible app. Website is awful and doesn’t function under any circumstances. I’m searching for an extremely common car and it says no listings which is completely false.