MANGO - Online fashion

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1. ★★★★★subscription and paid restrictions

   Why can't I see the dates of my purchases?. Why can't I see the dates of my purchases? I don't understand why no one is talking about this! I believe it is wrong and needs to be corrected. This really frustrates me. I buy a lot of things and don't always remember the dates. In an app like Mango, I feel like this feature should be absolutely essential! Please fix this error. I want to be able to see all the details regarding my order—the day, month, and year, as well as which card was used for payment.

2. ★★★★★negative experience without a specific reason· unspecific

   Returns option doesn’t work. Don’t use this app to buy from mango. You won’t be able to process returns. How convenient for mango.

3. ★★★★★a needed feature is missing

   App. I have never used an app worse than the mango app. Needs a MAJOR upgrade

4. ★★★★★negative experience without a specific reason· unspecific

   Can’t make a return. Guys, that’s not the first time when the app fails to submit the return. It says “We are working to fix the error. Please try again in a few minutes.” But nothing really works. All day I’m trying to submit the return and instead getting this error dialog. Please fix it and I’m not sure I want to deal with this store anymore after such a horrible user experience.

5. ★★★★★negative experience without a specific reason· unspecific

   Bugs. I had five things in my cart and it wouldn’t let me create an account. Then it cancelled all my items. This happened three times and I decided to check out without creating an account

6. ★★★★★crashes, freezes and errors

   Returns broken. I will no longer shop with Mango because the QR code returns system is broken - the codes generate non functioning shipping labels which USPS refuses to ship. I’ve contacted customer service and they refuse to assist.

7. ★★★★★negative experience without a specific reason· unspecific

   App disappointing. I love Mango, but I’m very disappointed with this app. I can’t even see my purchases, and when you place an order there is absolutely no way to track it. I have no idea when my order will arrive or if it’s even being processed, there is zero information provided. It’s unacceptable not to keep customers updated on their orders. I expect much better, and thinking to stop buying from them. I’m

8. ★★★★★negative experience without a specific reason· unspecific

   Unbelievable. The app never works !

9. ★★★★★negative experience without a specific reason· unspecific

   Useless Customer Service. Ordered through this app and received 2 wrong items, contacted customer service and received the most generic answer. Why is the onus on the customer when the company makes a mistake? Now, I have to take time out of my day to either ship the items back and wait forever or go to a store for an exchange, I have a very busy schedule so this is very frustrating. I’ll shop someplace else, I guess.

10. ★★★★★subscription and paid restrictions

    Takes too long to arrive. Do not buy from them online if you live in USA, it takes 1 month to arrive. And if you return something it takes more than 2 months to get a refund.

11. ★★★★★negative experience without a specific reason· unspecific

    Why do you have so many updates. Every-time I come to open this app it required an update. So ridiculous!

12. ★★★★★negative experience without a specific reason· unspecific

    Inconvenient. The app is very inconvenient because to see more pictures of clothes, you have to scroll down. At the same time, the whole page is scrolled down. You have to change this.

13. ★★★★★subscription and paid restrictions

    Do not buy online. If you buy online and want to refund (size is not good) they send wrong invoice. Try not to refund full amount. Do not answer on email. Etc. Just dont buy online

14. ★★★★★negative experience without a specific reason· unspecific

    Glitchy app. It’s so glitchy, it never works correctly. Not the app not the website. They really need to fix their UX design.

15. ★★★★★negative experience without a specific reason· unspecific

    Won’t let me place an order. It just says edit shipping address, no address But my address is there! The website also glitches when I select purchase WHAT is going on? Take my money LOL

16. ★★★★★negative experience without a specific reason· unspecific

    No fue la mejor experiencia. Bueno,atención al cliente horas te deja esperando, los pedidos para llegar es casi un mes la compañía que usan para hacer las entregas la información que brinda es muy vaga desafortunadamente no se puede dar cero estrella nunca más volveré a comprar nada en esta plataforma y no le recomiendo a nadie que lo haga

17. ★★★★★negative experience without a specific reason· unspecific

    en iyisi. en iyisi

18. ★★★★★negative experience without a specific reason· unspecific

    Pésima. Malísima la app de Mango, nunca la entendí. Hace mas de dos semanas que quiero ver la colección. Y da error. Además no ofrece criterios de búsqueda.

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible app. Please upload my orders at my purchases!

20. ★★★★★negative experience without a specific reason· unspecific

    Horrible App!. I hate the app as much as I love mango as a brand! It glitches multiple times every time I use it.

21. ★★★★★negative experience without a specific reason· unspecific

    The tracking link never works!!. Why can’t you just fix it? !

22. ★★★★★negative experience without a specific reason· unspecific

    Application bugs. This application has so many bugs. Get a better tester

23. ★★★★★negative experience without a specific reason· unspecific

    Edit quality. It is extremely difficult to edit the quantity in the cart

24. ★★★★★negative experience without a specific reason· unspecific

    Can’t check out. You can add your order to cart but you cant check out. Idk if it’s just only me because I tried in the web and it’s the same. Been trying to order for weeks now but it wont let you.

25. ★★★★★negative experience without a specific reason· unspecific

    Bad support. Your website says that next-day delivery orders should be placed before 12 EST. But it does not say am or pm. So I thought it was a p.m. But your support team says to me that it's not. And after that just kicked me out of the chat when I still wrote the message. I have a vacation trip tomorrow so I need this package today. But your support team just says that I misunderstood the time and is not going to help. The time on your site is not indicated normally!!! It's does not say p.m or a.m

26. ★★★★★negative experience without a specific reason· unspecific

    Terrible. I’ve tried to pay with two different cards and they declined them. Its time consuming to enter 5 times in a row all the numbers.

27. ★★★★★negative experience without a specific reason· unspecific

    Custom service. There is virtually no customer service

28. ★★★★★negative experience without a specific reason· unspecific

    توجد مشكلة اثناء الدفع. الرجاء حل المشكلة

29. ★★★★★negative experience without a specific reason· unspecific

    What happened?. I updated the app. My wishlist was wiped out. I tried to create a new account. The app will not accept the domain of my email address. Please fix all of this. The app is ruined.

30. ★★★★★negative experience without a specific reason· unspecific

    Create Account. Have been trying to create an account for days an it constantly says server error try again.