Running Trainer: Tracker&Coach reviews
What users love and hate · 500 reviews analyzed · ★ 4
Joggo is a beginner-focused running coach with a step-by-step plan, voice coaching and meal plans; its defining tension is that many genuinely like the plan, yet the subscription billing, refused refunds and constant crashes overshadow the value.
What users love
A gentle beginner plan that genuinely gets people running
The top praise: the plan eases in someone who hasn't run in years or is recovering from injury. It doesn't overload, reassesses your level regularly, and builds people up to a 5K, half-marathon and their first race.
This is the perfect app for beginners and/or those returning to running. I actually look forward to my runs
It assessed when it was difficult and stepped it down for me.
I love that it goes at my pace, I have tried to learn to run before and every plan I try goes too fast for me.
Voice coach and reminders keep run-haters accountable
The voice coach encourages you at just the right moment — right when you want to quit — and tells you how far you've gone. Reminders and streaks keep people consistent who used to burn out or give up on running.
the nice running coach lady tells me how far I have ran so far and how much more I have to complete, and it seems like her timing is always perfect... right when I am getting tired or feeling like giving up
I hated running, could never get "into" it, but this app is fantastic!
Keeps me accountable and also stops me from going too hard and burning out right away
All-in-one — runs, warm-up/cool-down, strength and recipes — but the meal plan is rigid
Many like the compactness: a run plan with warm-up and cool-down, strength work and simple tasty recipes for a weight-loss goal, all in one app.
it's a compact app and has everything! It can create both a run plan and meal plan. The run also takes you through a warm up and cool down.
The recipes are simple, delicious and quick to make.
Great app, love the meal plan and general setup/features
Support is a lottery — some are rescued, others get dropped mid-chat
Some users praise responsive human reps who actually solve the problem and end up refunding — sometimes after a public review.
when I spoke to their customer service rep, she was extremely helpful. I really enjoyed that I was able to work with a human that understood what I was asking for
After initial technical glitches, I love the app, super easy. The tech support is great too!!
Impossible to get support as the chat marks you as 'left the chat' even when you have it open on the screen.
What users hate
Charged for a subscription with no warning, even after cancelling
The single most common complaint: people cancel or delete the app, then get charged the full amount months later with no renewal reminder. Many only find out from a bank notification.
No notice given if your subscription is renewing, and they will slap you with the full price of a 6-month subscription. Hope you remembered to cancel!
charged on a cancelled subscription no refund offered. app clearly shows subscription cancelled a year ago, still go charged
They did not notify me about reoccurring charges.
Refunds refused — they haggle 25–50% or hide behind fine print
Even when people reach out the same day, support refuses a full refund and bargains "as a goodwill gesture" — 25%, then 50% — citing a 24–48h cancellation or 14-day window. Some only recover money via PayPal, their bank, or a complaint threat.
I was only offered 25% & then 50% refund
they said they don't refund past 14 days
Scam alert! Tried to charge me after I had cancelled and then made it a game of "well, we'll refund you 25%, well we can do 50%. . ."
The "run a marathon, get your money back" challenge that never pays out
The headline hook: run 26 miles / 42 km within your subscription for a full refund. People complete the distance (sometimes well over), then get denied — "wrong link", "bought via Play Store", "only outdoor GPS runs count".
I even have the screenshot of their own app saying I ran 59 miles in the allotted time. Broken promises and false advertising are gross.
IF YOU ARE DOWNLOADING FOR THE 26.2 MILE REFUND CHALLENEGE DONT DO IT! THEY WILL NOT REFUND YOU!
No where did they say that the challenge only applies to outdoor runs (not treadmill)
The app freezes at the end of a run and loses the workout
A recurring crash pattern: the run goes fine, then the screen freezes right when you save, wiping the workout and your streak. The only "fix" is to delete and reinstall — over and over.
Crashes and freezes so your runs don't get logged.
The app constantly freezes, and I have to uninstall and reinstall the app again to get it working.
every time I open to complete a workout, the app freezes
GPS tracking is wildly off — a 5K logs as 0.3 km or nothing
Distance is logged with huge errors — a jagged line, lost kilometres, or double-counting. This wrecks both the plan (built off your first run) and the refund challenge, where only GPS distance counts.
Done 2 runs both 5km (measured on Strava) yet the Joggo app only picked up 1 mile.
GPS tracking is terrible, often logging 0 distance, or 0.3km over a 5km run.
The location tracking for this app is wildly inaccurate. I ran 10K and it tracked it as 2K
No watch sync — phone in hand, or Apple Watch only
It doesn't sync with Garmin, Strava, Samsung/Pixel/Fitbit or Android watches — effectively Apple Watch only. Runners are forced to carry the phone in hand, which for many is the dealbreaker.
no synchronisation with garmin or strava
CAN ONLY USE iPhone watch ( apple watch) I advise don't get this app if you use android
this app is pointless because it doesn't sync with garmin
Only outdoor GPS runs count — treadmill and indoor don't
Even though onboarding asks about a treadmill, the app can't log indoor runs and won't let you add a run after the fact. In winter and cold weather this makes the plan and the challenge impossible.
Despite asking if I use a treadmill (yes) during intake, it can't actually track indoor runs.
it wouldnt sync my treadmill runs through to the app only outdoor
There is no way to track past runs/walks.
Basically a pricey timer — Strava and Nike do it for free
For $60–100 many feel they get just a timer offering "run for 10/20/30 minutes" and no real coaching plan. The constant comparison: free Strava, Nike Run Club, MapMyRun, C25K and Garmin do the same or better.
It basically only a tracker (a timer) and not a building running App.
It just gave you an option to run for 10, 20, or 30 minutes. That was the entire plan.
Crazily overpriced fir something you can find on YouTube and garmin for free.