Swiggy reviews
What users love and hate, from real reviews
An Indian food and grocery (Instamart) delivery aggregator once loved for speed, now widely criticized for hours-long delays, forced cancellation fees, and useless support.
What users love
When it works — fast, convenient, and a kind courier
The satisfied minority praises the wide restaurant selection, easy-to-use interface, fast delivery and kind couriers, with special love for Instamart and the convenience of COD where it's offered.
The app is very useful and delivery boy are very kind
incredible app and specially instamart is very good
it's comfortable with cash on delivery and I loved it, thank you swiggy
What users hate
A promised 30 minutes turns into one or two hours
The single most common complaint: the ETA says 30 minutes but the food shows up after an hour, ninety minutes, or even two hours — lunch arrives at dinnertime, even when the restaurant is just down the street.
ordered a pizza, but it arrived after two hours
They promised food delivery in 34 minutes and delivered in 1 hour 27 minutes
12:59 PM par order kiya aur 2:45 PM tak deliver nahi hua? Lunch order kiya tha, dinner nahi!
You can't cancel — yet they charge the full cancellation fee
Users cancel within two minutes of ordering, or the app won't let them cancel at all, yet they still get charged 100% of the order as a "cancellation fee" — many call it a deliberate scam by design.
Swiggy charged a 100% cancellation fee for an order placed by mistake and cancelled within 2 minutes
Charging 100% cancellation fees within a 180-second window is predatory, unethical, and pure mental harassment
keep the customer waiting for a long time and when he cancels. deduct the money as cancellation charges
Support is a looping bot that resolves nothing
The chat assistant runs the same script in circles, ignores "Human"/"Escalate"/"Manager", and live reps hang up the call — complaints get closed with no resolution, and the help mode is called a flat-out joke.
Spent 2 hours bounced between 4 bots with fake human names, all running the same script. Typed "Human," "Escalate," "Manager," ignored every time
Help mode option in this app is just a joke because they provide zero resolution
Customer care reps hang up the phone on your face
Orders marked "delivered" while the courier is kilometers away
The delivery partner marks the order "delivered" while far from the address (visible on Swiggy's own map), then SMS the customer asking for the OTP for food they never got — that's a fraud risk, not a delivery.
Delivery partner marked it "delivered" while still km away, confirmed on Swiggy's own map
we received a message telling our order was delivered when we didn't
Every time the delivery partner receives the order but does not deliver
The "on-time" timer is rewritten to hide the delay
The app retroactively changes the "expected" time to show the order as "on time" while it's clearly late; the Black on-time guarantee often never even starts, even when the food is already out for delivery.
how they change the "expected" delivery time to show that the order is "on time" even though it's clearly running late
it shows on time delivery start when order is confirmed and many times, even when the food is out for delivery, the on time guarantee never starts
Stuck on 7 mins for the last 30 mins. This is how swiggy meets delivery times. Fraud by design
Taxes, fees and delivery inflate the bill several times over
GST, platform, delivery and "rain" fees easily add ~₹200, item prices run several times the restaurant's own menu, and the amount changes at the payment screen — users leave for Zomato over the cost.
gst, taxes and delivery charges just round upto 200 rupees, higher than the food itself!
On what basis did you charge Rs 300 for something that is available in the market for Rs 100?
gst and charges 70 rs on rs 500 foods. that's 14% and still getting cold
Wrong items, missing items — and no refund
Items go missing or arrive completely wrong — chicken instead of veg, the wrong cut of meat — and even when the courier confirms the shortage, they hand out a token coupon instead of a refund.
I ordered veg momos, but I was delivered chicken momos instead
in my order 3-4items missing I need these items urgent after complaining multiple items I don't get any resolution
I refused to accept the order as 3 cheese chicken rolls were missing, which was also confirmed by the delivery partner
Food arrives cold, spoiled and unsafe
Food arrives cold and expired, with insects, rotten produce, melted ice cream, curd in a plastic bag — and complaints get closed with a reply that it was "prepared with standard method."
The food delivered to me is contaminated and clearly contains insects, posing a severe health risk
they closed complains regarding unfresh and cold food delivered and said they prepared with standard method
curd served in plastic bag..how to eat curd plastics
No courier assigned, no answer, or a demand for extra cash
Couriers go unassigned for ages, the assigned one won't pick up, no replacement is sent when a bike breaks down, and some demand extra cash or refuse to come up to the floor.
delivery guys bike broke down. i talked to the deliver guy. they never assigned a new guy
Not able to find a delivery partner for 45 minutes, no refund
the delivery partner also demands extra money to deliver
Refunds never arrive or drag on for weeks
Refunds either never come or are promised in "14-15 days" / "3 slots" while the bank confirms nothing arrived; for undelivered food or clear defects they refuse a refund and offer a useless coupon.
Did not refund my money after I cancelled it immediately. scammer and thief
they claim to refund the amount in 3 slots but not a single amount is received
I made the full payment for the burger, but the burger was not delivered. Instead of providing the food I paid for, I was given a coupon
No cash on delivery — and no ordering without prepay
The lack of cash on delivery erodes trust: with prepay people lose money on undelivered orders, whereas COD would remove the risk — some users dock stars purely for this.
only one star for not having cash on delivery option
Why there is no option for cash on delivery
ye cash on delivery nhi de skte bekaar gatia service