Zomato reviews
What users love and hate, from real reviews
An Indian food-delivery aggregator whose convenient ordering and late-night delivery keep colliding with a bot-only support wall, vanishing refunds, and wildly unpredictable arrival times.
What users love
When it works — fast, tasty, and around the clock
Amid the complaints there are genuine thank-yous: food arrives fast and tasty, the app saves you at night (an order at 4:30 a.m. still shows up), it's handy for emergencies, and the final bill matches the listed price with no checkout surprises.
the food was so awesome and it's delivered very faster ❤️
achha app hai emergency service ke bhut bdhiya hai zomato
nice experience. no surprise costs at the end of checkout. No difference in rate & final bill.
What users hate
Support is a bot that loops and never lets you reach a human
The defining pain: any order problem dead-ends in an AI chat that repeats scripted replies, refuses to admit fault, and blocks access to a real agent. Users describe it as a deliberate tactic to exhaust them until they give up.
Connecting with a human is nearly impossible. You battle a bot that repeats the same questions, and if you finally reach a human, they ask everything all over again.
they blocked me from speaking to a human, repeatedly sending me dismissive, automated apologies while refusing to address the issue.
only AI will give you random answers and not validating your issue. third class app this is.
Money taken, order cancelled — and no refund
A very frequent complaint: for missing, spoiled, or undelivered orders the refund either never comes or lands as a tiny voucher in the Zomato Wallet that expires in a day — effectively forcing you to order again.
They refunded just ₹40 to my Zomato Wallet, even though the missing items were worth more, and the credit expired in one day.
amount deducted oder cancelled not refund amount kindly call me
I contacted zomato through email and received lots of regrets for my inconvenience and no refund.
One rider carries three orders — so everything arrives late
A structural cause of lateness: the app stacks several orders on a single rider, so a 40-minute delivery becomes 75 minutes or an hour and a half, with the food detouring to other people's addresses on the way.
a single delivery executive handles three orders at the same time, resulting in delayed and untimely deliveries.
later that delivery partner will deliver another order on the way and the order which should have been delivered in 40minutes will be delivered after 75 min
this app forcefully genrate multiple order to driver in same time duration.
The on-screen ETA is fiction — reality is double
The time estimate openly lies: 15 minutes at checkout becomes 20, then 45, and the actual arrival lands at double the promise. Users flatly advise ignoring the timer and ordering from a local vendor instead.
Do not consider the estimated delivery time as it will be twice that time. Instead order from a local vendor.
I ordered at 9:15 PM because they show only 15 minutes but after order placed they show 20 minutes then 45 minutes
always late delivery, don't worry in future u get competition then u realise
Cancellation exists on screen but is effectively impossible or fully charged
Even cancelling two minutes after placing the order eats the entire amount, and often the cancel button simply doesn't work. Users call it a trap: the order is still delivered hours late and the money never comes back.
within 2 minutes I needed to cancel it because of an unexpected situation at home. However, the app showed that I would not receive any refund at all.
I want to cancel order but your service asking for 100% cancelation charge. it is total fraud.
Even though cancel option is there but we can't cancel very nice tactics of yours to make the person pay it
Orders arrive incomplete or with swapped dishes
A recurring issue: two items become one, veg biryani turns into egg, bhakari turns into chapati, and quantities are wrong. The compensation is a token ₹70 voucher that solves nothing.
i placed an order with 2 items, got only 1 their customer service doesnt work.
very bad experience today I was order a veg biriyani instead of veg i was receive egg biriyani when I raise the issue they give me 70rupees discout voucher
I ordered 2 Mutton Thali meals with Bhakari, but the order was delivered with Chapatis instead.
Riders mark orders 'delivered' without ever handing over the food
A distinct flavor of cheating: the rider marks the order delivered with no food in hand, claims to have called and never shows, or drives past the address and parks a kilometre away. Calling support is useless — a bot answers.
delivery partner has marked order delivered but it wasn't .
pathetic service. delivery partner says he called and then never turns up.
delivery partner instead of delivering me crossed my location and moved away 1 km he stayed there for 15minutes
Stacked fees on top of price: platform, packaging, markup — even with Gold
What grates isn't one price but the layers of fees: platform and packaging charges hit even Gold members, and the item itself costs up to three times the in-store price. Some users openly call for a boycott.
we consumers have to pay a Platform fee even after being a Zomato Gold member. i would not recommend people take the Gold membership and maybe even Boycott Zomato completely
On what basis did you charge Rs 300 for something that is available in the market for Rs 100?
they charge us packaging charge platform fee, gst n delivery fee n the most imp higher prices for the same product
Zomato food is worse than the same restaurant in person
Quality suffers specifically through delivery: the same restaurants serve fresh food in-house, but via the app it arrives stale, off-smelling, spilled, and sometimes spoiled — a mouldy cake, expired laddus, uncooked bread.
when I order through Zomato, I often receive food that isn't fresh or is of noticeably poorer quality. On multiple occasions, the food has smelled stale or tasted off
it gave a fully damaged cake which was filled with a lot of fungus this is how zomato works.
bread was uncooked & smelled avoid buying
Requests for a tracking widget, review editing, and accessibility
Concrete feature gaps users explicitly ask for: no live delivery-tracker widget on the lock screen, no way to edit a review or add photos to an order, and the app is effectively inaccessible for people with disabilities.
need a a live delivery tracker widget for the lock screen and notification slider!!!! on android!!!!!!!!
there is no option to edit your review and upload photos for orders you made .
this app is not at all accessible for person with disabilities.