Pillow

I don’t like that the apps makes you sign up for premium free 7 day trial before you can use the free version

I cannot get access to the app because the x disappears

To get to the free version you need to start a seven day trial and to do that it needs your credit card so it basically payed it’s a complete scam don’t buy.

After setting up the app, I cannot do anything anymore since I am bombarded with a nonclosable screen telling me about the free trial for the premium version of the app.

Refuses to let you use the free version unless you sign up for the trial.

Then things got buggy. Recently it got so bad it wouldn't even connect to my Apple Watch, so I deleted the app and reinstalled to see if that would fix it. Now it's forcing me to do the trial for premium… can't get past the nag screen.

Doesn't give people monthly option for payment. No fitbit app available or sync data.

But I don’t t know which free trial I see as beneficial to me ! Do all free trials include sounds, snores, meditations, analysis? Do they all work on my watch? Can all of these details be shared on Family Sharing? I dislike the idea forcing me a free trial when I’m not ready for free trial.

I used to use the free version of this app which was nice, and tried to go in it to start getting my sleep habits back on track but now you can’t see anything but the paywall to sign up for a trial first.

I have used this app for months and months, now all of a sudden, it’s behind a paywall? Now I know it’s only me because everyone else I know is still using the free version.

Then I went to bed and fell asleep at 9:45pm and I know this to be true because my husband has been making sure to write the time down for me as I have been recently diagnosed with ADHD at the age of 62 and my doctor has prescribed me medication and wants me to keep track of my sleep patterns.

I am extremely upset with this company first of all it doesn’t even track my sleep correctly so I don’t know how it has such a high rating.

I can't access my sleep records without purchasing a subscription.

I went through the work to get the app setup and at night I started tracking my sleep through the app, when I woke up I went to look at any of my stats or recordings and it told me I had to pay to view any of that. I do not feel comfortable having my sleep stats locked behind a paywall and now I have to go into the…

I researched and found that it would have features I could use without paying for premium.

They made it so you have to activate the free trial to even use the free mode, which makes no sense and is a really jerk move.

All I ask is that you please reconsider allowing free access to this feature again - JUST the number of hours I have slept each night.

If your solution for me is to just get the free trial and then cancel it before it charges me, then why not have a X button like every other app that does a subscription option.

you have next to none access to any features? It's absolutely crazy you can't even open your own sleep reports in detail

I have had this app for years and my phone updated it in the App Store and now I can't use it without a $39.99 fee when up until now it has been free.

The initial launch/purchase price for Pillow Premium was supposed to be a lifetime purchase. Then a couple years ago they implemented subscriptions (VERY expensive) & penalised early adopters/purchasers by only adding features for subscribers & everything that used to be accessible is now just paywalled or locked. I…

Features I used to use for free are now only included in the premium paid version, and there are phantom notifications that try to send you to features you'd need to pay to use.

It was great! With the last update features have been removed and moved to a new weekly, monthly pay schedule.

the basic stuff like checking what times you were in each stage…. I understand development needing paywalls. But those used to be (and should be limited to) on the extra things. Not the most BASIC function

I bought the Pillow app when it first came out. I used it. I paid for it. Now when I download it, it wants me to do a yearly subscription. I feel like as one of the first supporters of the app that has already paid that I should not have to do an annual sub subscription.

I was an early adopter and paid for the premium service at the very beginning supposedly assuring access to premium content for a one time fee. Now they keep advertising premium content to me for which I should pay more. Early supporters deserve better.

Grandfathered in I am so glad I paid for the lifetime membership when I did. This by far is the best sleep tracking app on the planet. It’s just a shame they don’t offer new customers to be able to purchase a lifetime membership I do

Canceling is stressful-no cancel information is in the app or available through the App Store.

I can't get off the subscription!!

I did not find the information accurate and canceled my subscription, but they charged me anyways! Terrible customer se

Tried the trial but their seven day cancellation isn’t revocable and I waited a few hours too long and got charged for a full year.

I personally have ADHD so if i do what you have suggested i will forget about it before the trial ends and get charged, which is what i do not want.

The app said free trial, then charged me $43 dollars!

Not tracking & can’t get refund I signed up for the free trial. It tracked for a few days and then it stopped. I assumed it was because I had canceled my free trial. Then I got charged the annual fee so apparently, I didn’t cancel. I

Also required to subscribe for one year. When cancelled, prorated refund was not given.

Subscription for basic features I downloaded this app long ago when I had an Apple Watch Series 3 before Apple had any sleep tracking, though I remember why I deleted this app then: you must pay a subscription for basic features. Now that

You should mention in the app description that you need a subscription to use the app.

You can't even reach the home page before agreeing to the Premium subscription trial. There is no option to EXIT the premium subscription sign up page!!

download it and within the next 5min after finishing setting it up, there was a paywall basically forcing me to pay for the app 😐 it would not let me exit out, so I immediately deleted it.

After finalizing the setup the first screen that pops up is the subscription paywall. Thought about doing the 7 day trial but know there’s a good chance that I will forget to cancel.

A lot of overwhelming useless popups in the beginning. Deleted as garbage

This app is constantly telling me that I only got three hours of sleep when I know for a fact I got at least six. I used to use another app that worked better, but the other app (SleepWatch) refused to let me opt out of sharing my health data, so I don’t use that app anymore.

I was in bed for 7 hours and it claimed I was in bed for 3 hours and 21 minutes..

It will not analyze my sleep pattern properly, it will say I only slept one hour when in fact I was asleep for seven + hours. The Apple sleep app is working perfectly. What is the problem?

I'll sleep 8-9 solid hours and this sleep app reports I went to bed three hours late and was awake all night.

Consistently undercounted my sleep time, confirmed by others who saw/heard me. Now it seems to randomly assign wake up times, often recording me as waking up at a future time.

Apple would log me as going to sleep at 9:30pm and waking at 5:00am, but Pillow would record it as 11:32pm to 3:15am. Since it couldn’t measure sleep duration, there was no reason to believe any of the other measurements were accurate.

Oops! Recently driving home from a nearby town, during a 30-minute stretch of Interstate highway, Pillow said I was asleep!! No way!

Then if I roll over barely waking up to do so it records that I was awake for 30 to 60 minutes - seriously I think I would know if I was awake for an hour! But it would allow me to correct it by editing the duration and the awake or sleeping data.

I’ve been using Pillow for years and generally thought it was fairly accurate, but in the last six months, it’s been recording my sleep inaccurately by saying I fell asleep much later than I did and tracking my sleep while after I woke. I’ve tried to submit this problem to Pillow in the app under the “report a probl…

The data that the human is writing down rarely coincides with the data that this app is producing.

Now it seems to randomly assign wake up times, often recording me as waking up at a future time.

As soon as I get in bed the app thinks I'm *instantly* asleep.

When I get up for a bathroom break it does not recognize I went back to bed and asleep.

Every time I get up to go to the bathroom it resets and gives me low scores.

I started using it old school by setting it next to my pillow but it’s not registering every time I’m getting out of bed or awake even though the audio is capturing me speaking to my husband (conversations I remember because I was awake, but the app said I was in light sleep).

Waste of money The app thinks I'm asleep when I'm reading in bed. I try to remember to remove my watch when I'm reading in bed leading up to sleep but I don't always remember to do that. Before an update ages ago it didn't do that. It

Biggest issue is it never tracks my awake time. Even if I get up to use the barroom it rarely registers it as awake.

I get up and go to the bathroom and it doesn't register waking up during the night.

I went to bed about 1am, app didn't start recording my sleep until 5am.

Pillow generally showed earlier waking times and didn't allow for correction.

Not accurate This app will often reset at midnight which impacts my hours of sleep (sleep from 10-8) two hours shows on one day and eight hours on another. I have used this for a couple years without issue until the last 8 months.

This was working permanently fine until daylight savings time now it's not recording the proper amount of sleep. It's saying I'm taking naps when I'm not even taking naps.

Why wasn't my alarm NOT UPDATED automatically or AT LEAST was I given an alert to do so?

Change the time on your phone 4 times during an overseas trip and pillow and everyone else I've tried struggle!

for some reason recently it doesn't update when you change time zones so an alarm I set for 9am woke me up at 4am

Wildly inaccurate at tracking wake ups and in determining total time slept. I was hoping for more accuracy than Apple's built-in app, considerably worse

After using the app for weeks I noticed that the sleep tracking has little relation to my actual sleep. Finally today, after noticing that it kept reporting hours of deep sleep, it tells me that it would be better with the Apple watch. That should be said upfront.

Unless you sleep in your Apple Watch, this app will NOT track sleep correctly. So far, I hate this app and am going back to my trusty Sleep Cycle app that I’ve used for years.

According to it, I am never in REM, never have awake periods and am way off the charts in deep sleep. Also picks up my husband’s snoring ( which I am already aware of) and even the movement of flannel sheets is picked up and sounds very loud, like crumbing a bunch of papers .

The reports are inconsistent almost every night. The amount of time slept is reported differently while showing same hours I went to sleep and awoke.

Compared against the Apple 🍎 app, I discovered Pillow's findings were quite askew!!

I also think the "sleep quality" meter is a little off since recent updates, it's been much lower despite having more sleep & waking up with more energy.

But since the latest update it just says nope you were awake all night and I know I was not. I'm done with this app! I'm deleting it.

it doesn't capture all my sleep … by hours. I've looked at the edit function but it usually misses the first 2 hours of my sleep.

Wildly wrong sleep times and total hours and no way to edit or manually add sessions

I always check the am results for accuracy, & sometimes make a correction in Re-analyze Day (yes, I did wake up 2x last night!) I appreciate that there’s a way to make corrections.

The app is not recording; it keeps glitching and showing a different record than my Apple Watch.

It used to be a great app to use with Apple Watch, but something broke in the last few updates that make it stuck on an error screen on Apple Watch now.

Both devices updated - however when time to go to sleep - both iPhone and watch say unable to connect (to each other). Unable to track. Unreliable.

this use to be my favorite app, but now it seems like every other day there are sync issues. it worked for years no issues, then about 6-8 months ago this started. please get your development team together.

No sleep data, no stages of sleep, watch and phone did not sync.

it no longer seems capable of retrieving Apple data. When you reach out for help, they tell you "oh you must've changed the permission settings" when no settings have been changed.

if you want to run it from your watch, you need to go and open the app on your phone and keep it open while you're navigating to the setting you want.

it's pretty inconvenient (I know this is first world problems) to have to open the app twice, as in, on the watch and phone for it to work when many other apps don't require opening either

No instructions on how to set up with a watch so you waste several nights of sleep data trying to get it to collect correctly. Is it so hard to provide steps?

With the "iWatch" the amount of info generated is fascinating, but …. When you don't wear the watch you get nothing

I miss having my watch to wear with the app as it is so much easier and more convenient with the watch. I also feel the readings are more accurate with the watch. But all in all the app is very informative and gives great feedback to use to understand your sleep patterns.

Too many button presses on watch to start tracking & far less functionality. (Also, inaccessible non-intuitive icons & image only for functions, no explanation.) I’ve missed more nights due to these changes than had tracked.

I like the Pillow App on the iPhone but the new interface on the Apple Watch Pro is hard to navigate and read the buttons. They are smaller than before and confusing to get right.

it doesn't work on my Apple Watch Series 3 anymore because it can no longer be downloaded on WatchOS older than 10.

Then about 6 months in it would only wake me up 30 minutes before my set time. I communicated with help and they said they would work on it. I stupidly believed them and gave them my money again with renewal. Now the alarm only goes off at the set time. I tried all the fixes.

As far as I can tell, setting this feature simply wakes you up exactly 29 minutes before your alarm every day. Every single night I used it during the trial, it would wake me up exactly one minute into the 30 minute window. To me that doesn’t appear to be using any sleep cycle data at all, and completely arbitrary.

the smart sleep option, 10/10, woke me up after ONE try and that's pretty impossible.

The "smart alarm" woke me up exactly 1 minute into the alarm range every morning, no matter what sleep stage I was in.

I thought Pillow would be able to do that, but I was really disappointed after I saw the duration was simply a timer from when I pressed go, not a duration of how many hours of sleep I actually got. Please make this a feature!!

Just what I need I’ve been using the app for a couple years now, but it has definitely helped more recently with the new job I started about 6 months ago. I work 7 on 7 off overnights, so I change from day sleeping to night sleeping every

App is useless without subscription. None of my alarms work any more now that my subscription!

Used to be my favorite, now looking for alternatives I used Pillow every single night for a long time. I set my wake up alarm on my watch to vibrate only so it doesn’t also wake up my wife. No issues and worked great forever. But within

weird. I pay for annual premium, and there have been several times when the alarm literally just won’t ring. It just won’t. I’ve been late to work because of it. For example: this morning was my final straw… I set my alarm for 7:00. I

It crashes all the time. Didn't wake me up for an important work call

It came up as a priority notification. I went to bed early and it pushed a notification to my watch that vibrated and woke me, reminding me that it was time for bed.

Other than that, the only other thing it does that Apple Watch’s basic sleep app doesn’t is persistently buzz your watch every 15-30 seconds once the alarm goes off telling you that it’s time to wake up and - far as I can tell - there is virtually nothing you can do to stop it outside of deleting the app, which I di…

What happened to the Pillow alarm sounds on the Apple watch I simply love this app. It’s great helps me identify when I get good sleep and when I don’t so I can identify patterns in my life that will help with improve sleep. One of the

I use Pillow ever night‼️⏰ This app is packed with sleep info! It even has challenges to help you figure out what kind of sleeper you are. You’ll see how much time you spend in deep sleep, REM sleep, light sleep, and other stages. Plus,

I'll hit snooze and the app on my phone will still make sound and the only way I can stop the sound is to stop the alarm on my watch and then I can't snooze anymore.

When the alarm goes off, you have to hold the stop button for 3 seconds before it turns off.

I was able to monitor my sleep and any disturbance or wakes but now I does not give me the time of the wakes or disturbance just an approximate time when it previously was directly.

Used to watch unusual trends, app can alert doctor to possible problems as it did in my case. It became a life saver! Thank you Pillow.

Pillow alerted me to reduced oxygen during sleep. My doctor followed up with a sleep study which showed severe sleep apnea. Now with a CAP, my numbers are excellent.

The doctor said, in utter amazement: "These reports are virtually identical", as he reached for a pencil to write down Pillow

I’ve been focusing on improving my sleep now that I’m aware of how it impacts my health.

Even though the Apple Health now includes sleep statistics, I still use Pillow.

It is like the usage of the app is retraining me

The doctor said, in utter amazement: "These reports are virtually identical", as he reached for a pencil to write down Pillow

my Apple Watch is better than this app. At least my watch knows when I'm awake

Going Downhill- No Brakes! Sadly, I used to love this app. I have had it for probably almost 2 years. I liked it enough that I got the premium yearly rate, but in October 2025 when my subscription was up, it was starting to get really

I have used this app for years and have found it insightful in tracking my sleep patterns. The only issue I have is that the developers apparently play with the code occasionally, and in doing so, cause the app to stop functioning for me. The last time I went for over three months before the app became operational a…

All of a sudden in the last 10 days, 90% of sleep sessions “end suddenly” and I get left with over sleeping and no sleep data.

If you have sleep apnea and want to track your sleep data this WILL NOT deliver as promised.

there will be periods of weeks where the app crashes within 5 seconds of loading - nearly every time. It's incredibly frustrating. Then it will be fine for a few weeks and the pattern will repeat again. I haven't noticed a pattern that would tie these crashes to iOS updates - they seem random.

every single morning it says "insufficient data from sleep analysis". I canceled my subscription and bought an Oura ring.

Last night it also randomly wrote sleep data to my watch at 5pm saying I got "poor quality" sleep, when I wasn't sleeping at all. Just sitting down. Had to go into my health app and manually remove all the data Pillow had written to it

I also haven't received a monthly recap in actual months. I always look for them on the 1st & they're not on the main page, there's no alert for them, and they're not being saved to the "recaps" section.

it will record sleep I’m awake and awake when I’m asleep! I used to love the monthly recaps that to me is what really elevated it sleep app but now none of that information even applies so the monthly recap means nothing! Apple sleep for some reason has been having far less issues and though I really loved my old Pi…

most days the sleep tracker doesn't load the nights measurements for hours after awakening.

Learning how this works, want my Apple Watch do all the work! While I sleep, to keep track of my sleep! But it not recording my sleep sounds! Hope update will help! BecauseI am not dreaming ! One year later. Sleep mode icon not there anymore!

When recording sleep sounds the sleep tracking just gives a solid line all night saying I was in deep sleep the whole time. Per the app these should work together.

When running the app takes over the audio volume control.

Now it doesn't recognize naps.

The microphone is so sensitive that even breathing is listed as snoring. Other than being pretty to look at, I find this to be a less than useful tool.

when I'm running the air conditioner in the bedroom which produces a lot of background noise and interferes with the microphone.

I also really enjoy listening to the audio (which you have to start your Pillow manually before you go to bed for this to work) because it’s so interesting to me to see what I do in my sleep.

Please update so that your app can give suggestions on how to improve the quality of sleep or articles that tell me why my numbers are bad and how to improve them. I love the app and the service you provide so please help.

I am unable to use your metrics to explain why I sleep longer on occasion, ie.

Pillow seems to more accurately match my experience with sleep but I find it harder than AutoSleep for identifying which colors mean what.

This app helps me to know how much sleep I’m missing when I awaken frequently and struggle to return to sleep I enjoyed the app more before you changed it. I used the dots that brought me to the hour by hour color codes of sleep, REM, etc

Too much work trying to figure out how to record how I feel in the morning. Couldn't find it or how to record my snoring overnight

it opens the app but only takes you to the "try premium" advertisement and doesn't have any way to dismiss it other than exiting out of the app.

you can only analyze by week, month, and current calendar year. This means that on Dec 1 you can only get data for one day using the "week", one day using the "month"

I've tried to submit this problem to Pillow in the app under the "report a problem" function… But it won't let me submit.

I've tried contacting through chat, no response.

basically the developer said "tough." Wants me to restore purchases when that's not an option.

Sometimes, if I'm really focused, the app thinks I've gone to sleep. Which makes sense because my breathing slows and steadies.

Good sleep aid/tracker Easy to use. Lots of material IOS system. I love the morning affirmations. It would be convenient/5stars if it could integrate with GoogleHome.

Good but I need the option to change the language I need to understand a little more the only think it’s a language I prefer in Spanish or the option in Spanish

I am stuck on a free trial screen. My parents still force a parenting lock program on my phone, and it includes In-app purchasees, making it impossible for me to press the 'Start free trial' button.