A&D Heart Track

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1. ★★★★★negative experience without a specific reason· unspecific

   App process. App will not pair with BP cuff

2. ★★★★★negative experience without a specific reason· unspecific

   New app requires an account. There is simply no reason for requiring a login. I only want my data to stay on device unless I choose to share it. I want my data to sync to Apple Health if I choose and that’s it. I do not want to participate in your ecosystem. And I won’t be forced into it. I swear I’m never buying another product from you. My health data belongs to me and I will not participate in your collection of it. Shame on you. If you disable the old app I will file a complaint with my state’s attorney general because that will remove my ability to use the product as it was when I purchased it. I specifically chose this blood pressure monitor for its syncing to Apple Health without an online account.

3. ★★★★★negative experience without a specific reason· unspecific

   Doesn’t work. I’m returning this. The app doesn’t work. Crashes every time I try to measure my blood pressure. For some reason it doesn’t read correctly. Yesterday my systolic number was 199. Do not recommend.

4. ★★★★★data, history or progress disappears

   Sold out, I’m deleting it!. The predecessor A&D connect doesn’t require an account. It sends your data to the Apple health app, which you can the forward to a physician. Now, they collect your data and act as an intermediary. There’s no need for them to handle your data for you. I question A&Ds motives, they lost my trust!!!!! I’ll manually enter my BP data into my Apple account to avoid corporate greediness if I have to. The Apple account has a lot of metrics on sleep, o2 saturation, VO2, arythmia, steps walked, etc. Why fragment the data with a corporation that wants to manage for their own self interest. Shame on you!

5. ★★★★★negative experience without a specific reason· unspecific

   Pair. Cannot pair it to my phone

6. ★★★★★an update broke a familiar workflow

   The new version sucks!!. I can’t even take a reading because it crashes. Bring back the old one. This thing was a great resource and now I’m back to manual entry. Boooo. Bring back the old version!

7. ★★★★★data, history or progress disappears

   Connection. Paired scale would not transmit results to the app or the history in this matter. Delete and reinstall app, pair the scale few times didn’t help. Nothing on the app to help troubleshooting

8. ★★★★★negative experience without a specific reason· unspecific

   New app. It does not link BP. I test three times. Last time is on the Home Screen but an another is or history. I don’t like this new one!

9. ★★★★★crashes, freezes and errors

   New App Blowing Up. I upgraded to the new app as directed. I was able to run it once. Now all it does is crash every time I click on “Take Measurement” I am using the latest version of the app on 18.5. Not sure what else I can do to make it work. No change in behavior even after a phone reboot.

10. ★★★★★privacy and excessive permissions

    Discontinued Old App to Force Data Collection. Why is the perfectly functional previous app being discontinued for a new app that requires a cloud account to be made for my private health data I only want to bluetooth sync to just my phone. There is no guest mode or other option to use the app in a local only mode

11. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t connect to Apple health…. See title

12. ★★★★★negative experience without a specific reason· unspecific

    Discontinued the one that worked. I use an older A&D BT scale (UC352BLE). The older discontinued app took and pushed scale readings seamlessly to Apple Health. Now I’ve been notified the old app is being discontinued and I have to use this one instead. I hate it. I have to press a button to pull a reading from the scale. I have to manually enter my height for BMI calcs EVERY TIME. But the push of my weight reading to Apple Health DOES NOT HAPPEN. Disappointed. For a few bucks I’m going to buy a Eufy scale that DOES the job. Off the Goodwill, A&D scale.

13. ★★★★★negative experience without a specific reason· unspecific

    App is useless without making account.. There’s no reason to force you to make an account. To make matters even worse. It doesn’t use the password manager, so when you switch phones or forget which email you used, you don’t even have access to that Account, which is worse than useless. The actual blood pressure monitor works well hardware wise.

14. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t sync. Is difficult to get connected and doesn’t pull values from the monitor if they’re taken without the app being connected. Even though they are stored in the monitor. Is useless to me. I’ll just have to keep writing it on a piece of paper because I will not be typing individuals into this app.

15. ★★★★★login, signup and account access

    Unable to register app, no response from support. I purchased the A&D BP cuff after a lengthy search for an accurate cuff and because it had an app. Last week I downloaded the app on both my iPhone 15 Pro Max and my IPad Pro. Numerous attempts were made to register the app on both devices… every time it stated “An unexpected error has occurred”. I deleted the app several times on both devices and reinstalled and it continued to give the same alert. Today I attempted again to install and register. Now it states that my email/user name/ password are already in use, so I attempted to sign in as a current user on both devices with my info. Now it is stating “Incorrect Credentials. The username or password was incorrect” (I am entering the info correctly). I understand that issues happen. What is frustrating is that I emailed support last week when first attempting to register the app. I received the automated email stating my request has been received. No further emails have been received. My low rating is due to frustrations attempting to register and mostly because of no response from support. I will be purchasing another brand of BP monitor and will definitely attempt to install/register the app that corresponds with the new monitor BEFORE purchasing the new BP monitor to ensure there are no issues. Thank you.

16. ★★★★★crashes, freezes and errors

    Freezes Constantly. Just downloaded loaded the app and entered 3 days of BP data. That went fine, but everything else leads to freeze up. I have now closed and reopened the app 5 times just to do basic navigation to see what else is on the app. Freezes after each button press. Something is seriously wrong here. Looks like I’ll also have to return the monitor I ordered to go with it. Very disappointing.

17. ★★★★★negative experience without a specific reason· unspecific

    Connection. Lost connection to Bluetooth

18. ★★★★★negative experience without a specific reason· unspecific

    Does not work. Every time I press start to check my blood pressure the app crashes

19. ★★★★★negative experience without a specific reason· unspecific

    No syncing with Apple Health. Unlike A&D Connect, this app does not sync with Apple Health. That seems like a big step backwards. I prefer apps that make it easier to share data, not difficult.

20. ★★★★★negative experience without a specific reason· unspecific

    A step backwards !!. This app replaces the Equate Heart Chart app. There are two issues: 1) Heart Chart data was not transferred to the new app as expected, and 2) The new app does not automatically take three BP readings spaced at 1 minute intervals as recommended by the AMA. Instead, it is setup to take only two readings. The second reading must be manually started. There is a one minute countdown timer provided that can be skipped.

21. ★★★★★negative experience without a specific reason· unspecific

    Ormon not reconnized. It's worked great but not any more do not used this

22. ★★★★★negative experience without a specific reason· unspecific

    Can’t even register. I can’t comment on the app because I can’t even register for an account. I bought this blood pressure machine because of the Bluetooth feature. A lot of good it’s doing because I can’t even connect to the app. Keep getting network connection error. Guess it will be returned for a different brand!

23. ★★★★★negative experience without a specific reason· unspecific

    Terrible. We purchased an A&D blood pressure monitor, which was advertised as being Bluetooth compatible and soon found out that it was not. The device repeatedly failed to stay connected via Bluetooth. Finally gave up and returned the product. Terrible products, terrible app. Terrible customer service, one of Canadian toll-free technical support numbers on their technical support page doesn't even work extremely frustrated and disappointed with this company.

24. ★★★★★negative experience without a specific reason· unspecific

    Can’t connect. Can’t connect to iPhone Bluetooth

25. ★★★★★privacy and excessive permissions

    Waste of Money. This unit will not connect to the app. It has only one reading and will not download all the other readings. Support is no help. Instructions online don't match the app interface. It will not allow you to connect to Apple health. The option is there but it keeps saying that you need to give it permission but no explanation on how to do that. Looking through the iPhone settings there is an option to add this app. It tells you to make sure your location settings is on. But the app doesn't show up in location settings. It does not matter if you see the connection in Bluetooth it doesn't upload the information. And the blood pressure monitor itself does not enable you to control settings in the app. You have to keep pushing the button multiple times to go through different things. You can't even get it to always select the same user

26. ★★★★★support does not respond or resolve the issue

    No support. Unfortunately I’m not the only one here who reported being ignored by the support. They simply don’t reply to my messages. App doesn’t work with Apple Health.

27. ★★★★★negative experience without a specific reason· unspecific

    Can not blue tooth. Will not Bluetooth however the app is still handy when you input the data.

28. ★★★★★negative experience without a specific reason· unspecific

    Can’t sign up. Getting an unexpected error as I try to sign up. So I can’t use the app! Will update my rating once it works again.

29. ★★★★★account bans or deletion without explanation

    Disappointed. I created an account and went to sign in now it tells me that something is wrong (email or password) so I try to reset my password and it won’t email me the reset. “My email doesn’t exist in there data bank”. Now I go to creat a new account I can’t cause my email already exists. What am I to do?? Guess I can’t link my BP machine to give my doctor accurate accounts of my numbers. VERY DISAPPOINTED

30. ★★★★★negative experience without a specific reason· unspecific

    A&D medical. Works easily and comfortably. A real plus to keep records on cell phone!