Clean Juice

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1. ★★★★★slow performance and long loading times

   Good products terrible app. This app is incredibly frustrating and poor performing. Finding a location and checking out with apple pay is extremely slow and usually requires multiple manual attempts to get the transaction completed. I love these products and every time I open this app I am frustrated at what I anticipate that always comes true. Please take the time to evaluate your performance issues and fix this major issues.

2. ★★★★★a needed feature is missing

   Logs out constantly. I get logged out daily and it says error over and over again . Needs a refresh

3. ★★★★★negative experience without a specific reason· unspecific

   Auto tips without making it obvious. Auto tips without making it obvious

4. ★★★★★negative experience without a specific reason· unspecific

   Poor functionality. I’ve found your app to be hit or miss for the past couple of years. I have given up on probably a dozen orders over the past year due to app problems. It’s strange but consistently has glitches and won’t allow me to complete an order.

5. ★★★★★crashes, freezes and errors

   Broken App. I tried to sign up for the app but setting up an account and it is completely messed up. Doesn’t take you to a place to register. The button that says “register now” is inactive. Lame.

6. ★★★★★negative experience without a specific reason· unspecific

   Difficult app. Very difficult app with a lot of problems logging in and processing

7. ★★★★★negative experience without a specific reason· unspecific

   Good place, bad app. Took 5ever to finally get the order to go through - some many hoops. We want smoothies - just take our money lunchbox

8. ★★★★★crashes, freezes and errors

   App is broken; location function. The location search feature is broken. It shows me locations hundreds of miles away while I’m standing in front of my local shop. Even putting in the zip code/city/address — nothing works. Fix this please!

9. ★★★★★negative experience without a specific reason· unspecific

   Confusing as to why my email was needed. See title

10. ★★★★★negative experience without a specific reason· unspecific

    App isnt working?. Tried to order off the app on the way to work for convenience. Every time it said error please try again. It wouldnt let me place my order. I tried about 20 times before giving up

11. ★★★★★negative experience without a specific reason· unspecific

    400 error. Got a 400 error making me sign in and repeat the order more than 7x

12. ★★★★★slow performance and long loading times

    Can’t Order Seasonal Items. Ever since the redesign, the app has been terrible. Slow to load, sometimes orders won’t go through, and the interface was better before — the menu was easier to read. Now, the app doesn’t show seasonal items, which means you can’t order ahead, thus negating the purpose of the app. Wish I could get it zero stars.

13. ★★★★★slow performance and long loading times

    Fix your ap. I love clean juice the ap never works, it super slow and always logs you out.

14. ★★★★★negative experience without a specific reason· unspecific

    Can’t order for pick-up. The app is now useless. I can no longer order something to pick-up same day. It forces you to choose a day and time but the current day is not an option.

15. ★★★★★subscription and paid restrictions

    Paying for overpriced food is already awful, but the app is trash too??. I only order from clean juice because there’s nothing else to eat in my area and sometimes you need a break from making food. Sometimes the food is great sometimes it’s horrible. But one thing stands true both times, it’s overpriced. So if I’m going to be spending my hard-earned money on some mediocre health food, the ordering experience should at least be good. But it’s not. The app crashes randomly, forcing you to go back and restart your order. Then it just straight up wouldn’t let me pay with Apple Pay then froze. Also there’s a big white bar at the top of the screen that doesn’t go away. Who programmed this? They need to be fired immediately. I really hope they can improve not only this atrocious app, but also the food consistency too..

16. ★★★★★a needed feature is missing

    Love clean juice, hate the reward system. Firstly, I will say I LOVE clean juice so my review has nothing to do with the products they carry but rather the rewards system. I spend a good deal of money here and the down side to that is if you, per say, order a large cleanse and accumulate a heap of points in one go, you will surpass multiple tiers in the rewards ranks. This sounds like it would be good because you’d stack up rewards to redeem HOWEVER instead of that happening, you just miss the deals/rewards of the tiers you surpassed. Because of this setup, I’ve been unable to use the BOGO smoothie, BOGO bowl and free toast rewards I should have gotten because I accumulated the correct life points to get them. I think you guys should fix this as it really gives a bad impression to your customers. You tease all these deals one will get with the money spent here and then you don’t honor what’s being shown. It’s a bit sad & disappointing and makes me want to spend LESS so I can actually get to use the rewards I’m entitled to.. bad for business practices if the guest is encouraged to spend less..

17. ★★★★★negative experience without a specific reason· unspecific

    Great restaurant, terrible app. I love Clean Juice! It’s great food with quality ingredients. But the app is not useful for me or the employees at Clean Juice. I have hundreds of points and no rewards, and the employees also say they are having trouble with the new app. They cannot redeem points just as I cannot use them. It’s a worthless reward system if you can’t redeem your rewards. Please fix the issues, app developers.

18. ★★★★★negative experience without a specific reason· unspecific

    Missing Reward. I had earned rewards when my local Clean Juice closed. I’m working near a store tomorrow and, of course, my reward is going with the new app transition. Not fair. Rewards and points should be carried over to the new app.

19. ★★★★★negative experience without a specific reason· unspecific

    App Useless after update. App force logged me out and unable to log back in. Tried password reset but it doesn’t send email for reset. Unable to access app at all

20. ★★★★★negative experience without a specific reason· unspecific

    Reward system does not work.. It says on the app that Im on “Tier 3” for a BOGO smoothie, but the worker couldnt pull it up on my account when I tried to use it, and the app didnt let me use it for mobile order either. Huge disappointment.

21. ★★★★★negative experience without a specific reason· unspecific

    Hate the app 😩. Ever since the new update everything has went downhill for me. They don’t tell you when your rewards expire, they just suddenly disappear! It’s a pain ever since the update and I can’t even stand the app as a user. Plz bring back the old version is was less difficult! This app makes me not even want to shop at Clean Juice

22. ★★★★★negative experience without a specific reason· unspecific

    Love the juice, hate the app. I love Clean Juice’s product and I would order it a lot more if the app was less glitchy.

23. ★★★★★negative experience without a specific reason· unspecific

    Account not accessible. I have tried multiple times to order through the app since it last updated and can’t get into my account. I never get an email when trying to reset my password and can’t even make a new account because my phone number is already registered. This is a huge pain. Aimee

24. ★★★★★data, history or progress disappears

    App Update causing issues. Log in using apple is not re-connecting to the old account which was logged in same way. Lost all history of old account. Reset password does not work with email. Would not let me order ahead with the ‘new’ account logged in with Apple ID. Don’t know how to resolve this and find my old account details.

25. ★★★★★negative experience without a specific reason· unspecific

    Site. Won’t let me make an option for the 2 day cleanse and it’s $3 more having to do it individually. The site is flawed.

26. ★★★★★negative experience without a specific reason· unspecific

    Issues with finding my clean juice location on the app. I LOVE clean juice. The app NEVER finds my location even with my location services on and with me entering my address. It’s quite frustrating.

27. ★★★★★negative experience without a specific reason· unspecific

    Tip. I would be much more inclined to give a tip after receiving my order then tipping prior to it even been placed. I disagree with giving a tip for something that I’ve not even received yet and have no idea if it has been made correctly.

28. ★★★★★negative experience without a specific reason· unspecific

    This App is Trash. Forget your password and you’re utterly screwed considering trying to change it is an act of congress.

29. ★★★★★no real support: a bot in an endless loop instead of a human

    App won’t allow me to login or change password. I am stuck in this loop where I can’t login using the app. If I hit forgot password, it goes thru to change the password and the next screen shows my phone number. I hit next and it says this phone number already associate with an account. I have to log out to do anything. If I try logging in with the new password, the app never sends me a text message with a code to use. I find this very frustrating.

30. ★★★★★negative experience without a specific reason· unspecific

    Frustrated. This app is very frustrating. It only let me check out with one item at a time. So ordering 6 cleanses (3 days for me and 😉3 for my husband) I had to do 6! different orders. Please fix.