Chipotle

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1. ★★★★★negative experience without a specific reason· unspecific

   Review. I use this app a lot, email chipotle multiple times. They need to make so I can pick where I want my food delivered from. I emailed them multiple times that I have a chipotle that’s closer but the app pick the farthest one with a higher price.

2. ★★★★★inaccurate results and incorrect data

   Wrong order. When I checked out before I pay, the app inform me I can use my points for a free bowl. However, the order is inaccurate and I use the Pepper Chat is horrible. It said I used the point and it is tricky to respond and forward me to an agent. The agent typed how can I help you and then was gone. I used the “refresh” app to see if it will update the chat and it kicked me out and restart my chat with “Pepper” again. This is not the first time I used Pepper as you all know the order is wrong by the time you get home and it is the most disappointing

3. ★★★★★subscription and paid restrictions

   Horrible portions. Portions was horrible I paid 30 dollars for two bowls that were half full

4. ★★★★★inaccurate results and incorrect data

   Location issues. They allow you to order from the wrong location over hundred miles away. Most other good food apps will ask you to confirm location if there is some distance. Not chipotle.

5. ★★★★★subscription and paid restrictions

   Cmon chipotle. Theres no way a burrito bowl of only rice should cost the same or near a bowl with protein and 20 toppings. Please do better and not require a protein or veggie selection during bowl creation…

6. ★★★★★a needed feature is missing

   TOO MANY UPDATES. WHY on earth do you update this app EVERY WEEK???? Every single time I open the app it says it needs an update. That’s why I’m writing this right now, cause I had to go to the App Store to update it AGAIN.

7. ★★★★★negative experience without a specific reason· unspecific

   Rip off. Barley filled my burrito was super lose

8. ★★★★★negative experience without a specific reason· unspecific

   App require update too often. why every time i go to order I need to update the app. Most annoying food app

9. ★★★★★negative experience without a specific reason· unspecific

   Too expensive. Fast casual in NYC is as expensive as sitting down at a restaurant. I think this business model has run its course. Going to make an effort to avoid Chipotle. Dos Torros is better imo and a little less expensive.

10. ★★★★★negative experience without a specific reason· unspecific

    Vestal,NY - Online Orders Only. Show up to grab a burrito and the doors are locked with a sign that says online orders only. What is going on at this location? I come maybe once a month and there is ALWAYS issues with this location.

11. ★★★★★half the order missing - and they hand you a five-dollar credit

    Rewards do not work. On the online app, if I add my rewards to the cart, no matter how I do it whether I add it first, and then apply the award. Or just add the reward when I’m ordering it tells me the requirements are not met and it is because my total transaction with $10.89 and I met the five dollar minimum requirement. This happens with every reward I have. Very frustrating. This needs fixed.

12. ★★★★★negative experience without a specific reason· unspecific

    Much cheaper to go to a local Mexican restaurant. Prices have gotten crazy and would rather get authentic local spots. Deleting this app now and have not reason to keep eating chipotle. Tired of their bad portions.

13. ★★★★★negative experience without a specific reason· unspecific

    Bad Food. The food was very cold. I felt like the food had sat there for a while. When trying to call to complain you get someone from overseas who can’t speak English. Never again!!

14. ★★★★★negative experience without a specific reason· unspecific

    Rewards - app doesn’t let me redeem rewards. app doesn’t let me redeem rewards . Never has which makes it inconvenient to order thru app

15. ★★★★★data, history or progress disappears

    Constant updates. Super annoying hardly ever works. My points are constantly disappearing. On top of it all there’s a constant update that never works.

16. ★★★★★negative experience without a specific reason· unspecific

    Chat Bot is terrible. Wow. Had a bad restaurant experience and it’s very difficult to talk to a human to correct the situation. The chatbot just shuts down the conversation and does not let you reply. Short CMG???

17. ★★★★★subscription and paid restrictions

    Just broken.. My problems first occurred when I tried to use my points and redeem a free entree and chips. I applied it to my bag and then from there it would not let me place my order. It had an error message everytime. I tried to use the Ai chat bot but it wouldn’t ever actually help. I then had Pepper send me to a live agent which took 20 minutes. After then they would take 5 minutes to respond on very simple yes or no questions. At one point the agent just left the chat and I was left alone with my problem unresolved. From there I have tried on multiple occasions to order without any coupons and pay with my card. It says there is a payment error now and I can still place my order, then pay at the restaurant. When I hold down the button it just refreshes the page and doesn’t actually place the order. I have tried to speaking to live agents. I have tried different accounts. I have tried deleting and reinstalling the app. Nothing works. Nothing! I’m so sick and tired of using this horrible app. Will not go to chipotle again.

18. ★★★★★negative experience without a specific reason· unspecific

    Frustrating. There’s nothing more frustrating than clicking on the app and being told you have to go to the App Store to refresh the app. Stupid.

19. ★★★★★negative experience without a specific reason· unspecific

    Gift Card Issue. Couldn’t enter gift card number on the app.

20. ★★★★★negative experience without a specific reason· unspecific

    Constant forced updates. I don’t want a new version. Every time I want to order something I have to upgrade the stupid app. So annoying

21. ★★★★★crashes, freezes and errors

    The new version doesn’t work. After I updated the latest version of the app, I found that the app is not working anymore

22. ★★★★★negative experience without a specific reason· unspecific

    Online ordering takes triple the time. Online ordering takes triple the time every order, every location, any state. It’s awful, I could stand in line and order and get my food faster. Estimated 10 minutes and was ready in 30. Estimates in 25 and ready in 55! It’s awful.

23. ★★★★★negative experience without a specific reason· unspecific

    Not very helpful in situations. .

24. ★★★★★crashes, freezes and errors

    App is buggy and fails to represent this masterful restaurant. “Sorry, something’s not right” ok that’s fine, I’ll reload and redo my order not once, not twice, but FIVE times!! Still wasn’t able to order.

25. ★★★★★crashes, freezes and errors

    It’s a scam. I’ve tried redeeming multiple rewards and they always say invalid. Honestly no point in using the app since the points clearly just get left in the account since they can’t be redeemed. I’ve hit every prompt. Honestly pretty fed up with how buggy and terrible this app has been since install.

26. ★★★★★negative experience without a specific reason· unspecific

    QR code scan does not work on store and support is bad. As title states

27. ★★★★★negative experience without a specific reason· unspecific

    Update order. When I ordered something, I forgot something on the menu so I went to go to the order to redo it and it didn’t clarify that it would put in a new order as well as the one I already had so watch out.

28. ★★★★★negative experience without a specific reason· unspecific

    Useless AI. No real way to speak to a real person when having order issues.

29. ★★★★★negative experience without a specific reason· unspecific

    Estafadores. Te dan puntos y cuando quieres cambiarlo no aplican

30. ★★★★★negative experience without a specific reason· unspecific

    Can’t use reward. I received a birthday reward. Free guacamole , yea. But I could t add it to my $27 order because I didn’t meet the $5 minimum. I love the food but I always have issues with their rewards