Lieferando.de

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1. ★★★★★order not delivered

   Diese App ist Betrug.. Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde, das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert.

2. ★★★★★order not delivered

   App confirms delivery but order was never received.. Used this app twice. Never received my orders. Waist of time and money.

3. ★★★★★order not delivered

   The worst food delivery app. Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to interact with this abysmal failure of a company.

4. ★★★★★order not delivered

   If you get your food is kind of up to chance. I ordered food waited for an hour they said they were on their way and gave it away to someone else when I tried to file for a refund they said there was nothing they could do so I wouldn’t recommend

5. ★★★★★useless customer support

   Nonexistent customer service. The restaurant I ordered from hadn’t even acknowledged the order one hour after I ordered. It was clearly not responding, but Lieferando’s customer service “AI” just repeated that cancellation is not possible and there’s nothing they can do. With this kind of garbage service, this company is not going to survive. Absolute BS.

6. ★★★★★useless customer support

   Scam. Scam. If I could leave negative stars I would. No customer support. Not even a trained bot.

7. ★★★★★useless customer support

   No restaurant tracking or customer service. Using AI support is fine as long as a human can intervene.

8. ★★★★★order not delivered

   App is Stealing people money. I have orderd via this app in Vienna, But money was deducted from my card 33 Euro and products were never delivered, order # J3V4MY, tried to reach to customer service but AI never connect you to people and I raised a request but never responded

9. ★★★★★useless customer support

   Your AI contact is useless. The RyanAir of delivery services.

10. ★★★★★order not delivered

    Food didn’t come. Still waiting for a refund

11. ★★★★★no cancellation or refund

    Fraudulent. Honestly at this point, Lieferando is a scam and I have reported the company to German consumer protection authorities (Verbraucherzentrale) and encourage others with terrible experiences to do the same. There is no actual customer service of any kind, when you get an email from support they will either do nothing, repeat the misinformation that led you to contact support in the first place and incorrectly announce (in their very first email, with zero input from you) that your issue has been resolved. Or they just cancel your order, again without asking you, then keep a chunk of the fees. The app claims that orders are delivered literally over an hour before they actually are. All of the estimated wait times should be at least doubled. You don’t receive a full refund because a chunk of the fees are not returned to you. At this point I’m shocked that they are still operating but it won’t be long.

12. ★★★★★useless customer support

    The worst app. If anything goes wrong with your order their chat service is absolutely trash. I never can get help. It just repeats the same thing over and over again. Everytime I order something goes wrong with the delivery as well. Never ordering off this app again.

13. ★★★★★order not delivered

    Bad. Not a very functional app, never received my order. Hard to communicate.

14. ★★★★★no cancellation or refund

    2 counts of no refunds in 1 week. Genuinely zero support exists for this platform. No one cares if your order arrived or someone else took it. Have been using this service for a long time but only faced problems with two orders not being delivered. Reached out and found out there is no support to answer the emails and no refunds either. WOULD RATE 0 STARTS if I could

15. ★★★★★useless customer support

    Customer service inexistent. This app doesn’t check the restaurants on the ratings allowing bad restaurants to take the money and don’t let you cancel the order if it passed the close of business, i have a ticket open and until the restaurant close it i cannot process the refund! And there is NO CUSTOMER SERVICE TO ASSIST! It’s a bott to manage the chat!

16. ★★★★★buggy app and poor ux

    Unusable - not payment method available. I've been using this app no problem with my Apple Pay but suddenly today I am getting an error message when I go to check out - "sorry this payment method is not available, please try another". However none of the other payment methods work either.

17. ★★★★★order not delivered

    Terrible scam. Ordered food never received it no notifications no updates no support

18. ★★★★★order not delivered

    Horrendous. Their delivery person did not deliver what I ordered. After contacting the company and telling them that every front desk employee stated the delivery did not arrived, they refused to refund the order. Once you give them your credit card information and pay, don’t expect them to show up. I would at minimum advise no American to trust them.

19. ★★★★★order not delivered

    They allow stores to steal money.. I had 3 different restaurants fail to deliver food. They said they needed more money or will not deliver. I tried to get a refund or credit. Lieferando said they could or give me a refund or credit, nor did they make the restaurant deliver the food. I lost money and food. Lieferando allows restaurants to scam you. DO NOT USE!!!!

20. ★★★★★order not delivered

    Worst Delivery Service Ever. I ordered from a restaurant in Berlin. It was very delayed not great but it happens. The food was ready but Lieferando never dispatched a courier. I tried to reach out to support but it's just an ai bot with the same 3 responses. I was in limbo for 90 minutes until the system finally cancelled. I will never use this again. Stay away.

21. ★★★★★other

    Fees. They're now charging a service fee. Not worth the money.

22. ★★★★★buggy app and poor ux

    Really bad bug with timezone. If you try to remotely schedule food delivery for your family who may be in a different time zone, Lieferando totally messes it up. They don’t use the time where the food is located but use YOUR local time. Worse yet, there’s no indication whatsoever. My family is starving because of this.

23. ★★★★★buggy app and poor ux

    DO NOT USE. The app will not tell you when something is delivered. It will sit on the being delivered stage. There is absolutely ZERO customer service or information given. Very clunky app and honestly not worth the hassle. Update: developer responded to my comment here, but not the multiple requests placed on the app. And the response in here was to blame the restaurant. It’s seems the terrible customer service is a natural talent of this company lol.

24. ★★★★★buggy app and poor ux

    your user interface..... .... had become very complicated. there's absolutely no ease of user anymore please simplify options again thanks

25. ★★★★★severe delivery delays

    Terrible delivery system. I’ve done food delivery in multiple countries around the world and this has been the worst one so far. First night I waited an hour for my delivery then it was canceled. Second night they never updated her my order was out for delivery, so I was unaware when they arrived. There is no way for them to message within the app which is crazy. Only via phone and my phone is an international number so I could not be reached in time. I was still charged. I would likely be using this most nights over the month. Unless they make it right, I am completely done with this service.

26. ★★★★★buggy app and poor ux

    New app is garbage. Unintuitive and worse functionality. Where is my „order again“ button? Fix the app.

27. ★★★★★order not delivered

    Wegbleiben. Essen bestellt, kommt nicht an und man kann dann natürlich nur ne email schicken

28. ★★★★★buggy app and poor ux

    Really bad. Worst delivery UI I’ve ever seen. Absolutely no excuse as a business to have that so bad.

29. ★★★★★useless customer support

    Lieferando is no help with the wrong order. Lieferando adds on service charges to handle your order, but when something is delivered incorrectly they’re no help and tell you to contact the restaurant directly. Save the time and skip the middleman, don’t let Lieferando cover for bad restaurants.

30. ★★★★★buggy app and poor ux

    Transaction Charge. Be careful, they added a transaction charge quietly for payments with Apple Pay.