Order by delivery.com

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1. ★★★★★no real support: a bot in an endless loop instead of a human

   Scam Business. My account was recently hacked and delivery.com refuses to assist. They called the person who made the fraudulent orders and he verified the orders are legitimate so they are taking his word. I have email receipts and text receipts for all orders I made. The phone number they say is associated with the account has never been mine. Clearly the scammer changed the account phone number but they can’t even see that. Why would I suddenly start ordering $60 worth of food and make orders from places not near where I live? If I’m not the account owner, how do I know about every order ever placed?

2. ★★★★★negative experience without a specific reason· unspecific

   New rebrand. Ever since they rebranded themselves it has been a nightmare a simple mistake becomes unfixable on their end when it has been fixed before I don’t recommend using this app and instead just drive to the places you want to eat at for pick up

3. ★★★★★negative experience without a specific reason· unspecific

   Weak Customer Service. Regularly have orders canceled or marked as undeliverable by Order and all you ever get is a “too bad so sad” without any recompense for lost coupon codes or wasted time.

4. ★★★★★subscription and paid restrictions

   Deleting App. This app used to be my go to, but not anymore. I ordered food from my usual restaurant and the restaurant would not fulfill the order because the vendor never established the change of name to Order.com. I paid for my order on site and was reimbursed immediately by order.com, but I am hesitant to order again. Now I am receiving $15 off of $30 promos and my points are gone. Deleting app. It was fun while it lasted!

5. ★★★★★negative experience without a specific reason· unspecific

   Fully design with ai. I don’t know who owns delivery.com but definitely not a team the new app has so many error becuase is made fully with ai even the design and most of the good features are gone I don’t know what happened but horrible aplicacion in 2026 and that horrible app omg we are not in 2015 anymore

6. ★★★★★negative experience without a specific reason· unspecific

   Too bad. Had this app on my phone for over 10 years when it was delivery and had points, allegedly they sent an email a week before that the points were going to disappear when they changed it to order and there’s nothing they will do when you call so looks like this app is gonna disappear from my phone. Bye now.

7. ★★★★★subscription and paid restrictions

   Bad rebranding. The new all is a confusing mess. Places I used to order from now charge a higher fee, only the app shows no fees until trying to place an order. It’s hard to sort through any filters. The old service was reliable and offered great promos. There’s no reason to use this when they’re are many better options, including ordering directly from the restaurant.

8. ★★★★★negative experience without a specific reason· unspecific

   Worse in every way. This new app is pretty bad. Has no way of sorting or filtering restaurants, completely removed my order history (years), got rid of the thousands of points I had built up (without warning), and is clunky to use.

9. ★★★★★negative experience without a specific reason· unspecific

   Whyyyy??. Delivery.com used to have groceries, food delivery, laundry all in one app. Why did they split it into more than one app? This is a headache. I’ll just use another company.

10. ★★★★★negative experience without a specific reason· unspecific

    The app is a different app that does not work.. When did this change happen and how did y’all roll out an unusable product? I can’t place any orders for laundry which I normally do with ease through the website and it tells me to download an app that does not exist.

11. ★★★★★negative experience without a specific reason· unspecific

    Everything is gone and wrong. Cant reorder my old delivery.com orders. Took me 5 minutes to realize why the old app was bricked. Search showed no results. Time to move to any other platform. I just want dinner not this hassle.

12. ★★★★★a needed feature is missing

    Never should have been released needs so much work. This is so amateurish and poorly designed. No communication at all that this would change and laundry wouldn’t be available. Lost huge amount credit overnight and had to beg for help. Really poor experience

13. ★★★★★crashes, freezes and errors

    Made one of the worst apps ever worse. The delivery.com app was always super buggy and slow, but it’s been an easy way to schedule my laundry pickup and delivery for years. I went to schedule my weekly laundry delivery today, only to see that the app is now called “Order” and it’s somehow even worse than the original app. When I click the menu sidebar and tap “Laundry,” nothing happens. The sidebar just goes away and I remain on the main page of the app. I’ve tried deleting and reinstalling the app, and the same thing happens. I ended up using my browser app to go to their website, where the sidebar finally worked. I tapped “Laundry” and was taken to another page prompting me to download another laundry-specific app. Ok, fine. I downloaded that app and was then prompted to make a separate account for it. After going through all that, I finally entered my zip code and saw… literally one single laundromat available in my area. In New York City. Normally we have so many laundromats available to us, and now suddenly nothing. I’m also just generally confused by the change. I’ve checked my emails and see absolutely no communication about the entire rebrand and changes to customers.

14. ★★★★★negative experience without a specific reason· unspecific

    Search doesn’t work. If you type in any word in search, it just spins for a very long time, 30+ seconds, and then says no results. I’ve ordered dozens of times thru the app before and there are a hundred of restaurants nearby. The app has always been iffy, and this latest version is really bad

15. ★★★★★crashes, freezes and errors

    Buggy and no more promo codes. App has gotten buggier over the years and they recently stopped giving promo codes — final nail in the coffin. R.I.P.

16. ★★★★★negative experience without a specific reason· unspecific

    No longer offers service. App no longer works. Even after uninstalling and reinstalling. Seems like they’ve stopped service. Been more than a month, almost 2.

17. ★★★★★negative experience without a specific reason· unspecific

    Garbage. This app is garbage. Crushing, loading endlessly and crunching again. It’s a fail.

18. ★★★★★negative experience without a specific reason· unspecific

    Struggle to get ahold of anyone for laundry. The app is glitchy and made two laundry orders. It won’t let me cancel one of the laundry orders and getting ahold of anyone is pretty much impossible.

19. ★★★★★slow performance and long loading times

    No way to track orders. The app is awful. No ETA on the app. No way to cancel orders online, you have to call!!!! Takes forever to deliver!!!. Customer Service response is fast and they’re very helpful. This is why I’m giving it 1 star and because I can’t give 0 stars.

20. ★★★★★negative experience without a specific reason· unspecific

    They do nothing to help if something goes wrong. If something goes wrong with your order, Delivery.com customer service will do nothing to help.

21. ★★★★★subscription and paid restrictions

    Unsafe beware!!!. There was a major issue with my food. I’m allergic to onions and found a piece under my side dish. This is extremely unsafe and dangerous to my health therefore I requested a refund for my order immediately. Delivery.com only offered me a $5 credit(keep in mind my order total was $23.35) in which I politely declined and requested a full refund back to my card instead. Delivery.com refuses to refund my money and are the reason I’m at the emergency room for allergic reactions right now. Really sad, disappointed, and disgusted at how inconsiderate and unprofessional this company is operating.

22. ★★★★★crashes, freezes and errors

    Buggy. Sometimes it will open and sit there with the blue screen with the logo and never go to the restaurant list. No matter how long you wait or close and open again. Update: STILL a problem getting to the restaurant list when you open and get a coupon or message which makes you choose going to the web or not. Does not matter what you choose the screen stays blank and the location icon at the top that shows the app is using your location turns off. Therefore you just as soon close it and go to a different app. Also when I actually get to the restaurant list, one restaurant’s menu is empty.

23. ★★★★★negative experience without a specific reason· unspecific

    Mediocre at best. App is full of bugs, very few restaurants compared to competitors, they tend to not be good quality, and most of them have delivery fees. The service charges are absurd.

24. ★★★★★negative experience without a specific reason· unspecific

    Poor Customer Service. I had an issue with my order where one of the items was missing. I called the customer service number and after a brief hold, someone answered and immediately hung up. I tried calling back a couple times, but kept getting stuck on hold. I tried reaching out via chat, but no response. The restaurant wasn’t able to help saying the order they received had only 2 mains.

25. ★★★★★negative experience without a specific reason· unspecific

    Atrocious. Regularly fails to update status until you call. Customer service line is unable to do anything at all. My most recent order is expected to arrive 2 hours after I ordered it (if it shows at all), well after any alternatives are closed.

26. ★★★★★support does not respond or resolve the issue

    Garbage. This app is a waste. I was charged for orders at two locations and never received either. I was completely ignored in the chat section. I sent an email. Still waiting to hear back. Never will I recommend to anyone or use again

27. ★★★★★subscription and paid restrictions

    Zero rating. Hope you never have missing food, all they want to do is issue a credit to your account, and here is the kicker, the credit is less than the food you paid for, not sure how this is legal. Will not give a cash refund. Also, delivery times are crazy, took almost 2 hours to receive what food I actually received. Stay away from this app.

28. ★★★★★courier took two or three orders

    Used to love it for years. Now no more promos for pickup. I used this app multiple times a week to order food for pickup in NYC for several years. Now that all of your promo codes are for delivery only it makes this unusable as delivery fees and tip cancel out any savings and I prefer to pickup myself. I guess no more delivery.com

29. ★★★★★promo-code bait: the discount vanishes at checkout

    Deactivated my acct for using promo code + redeeming rewards. Been an account holder for years. All of a sudden I submit an order using a promo code and redeeming rewards and my order gets cancelled and my account gets deactivated. When I reach out, they tell me it’s “fraud” and their team determined they will not be reactivating my account. No mention of why I was flagged for fraud or why my account was being denied. If you’re unable to offset those costs, don’t offer deals. Honestly, this app is extremely behind in terms of functionality and efficiency anyway, compared to other apps like UberEats or Grubhub. You can’t even track your orders, you can’t easily reach out to customer service, and their restaurant offers are lacking. There have also been occasions where I haven’t been refunded by vendors when I should’ve been. The ONLY good thing about this app was that you can redeem your points for rewards. But they’ll cancel your order and close your account if you get too good of a deal, so… there are definitely better apps to use.

30. ★★★★★negative experience without a specific reason· unspecific

    App Is Not Responding. Opened the app but it just sit there with delivery screen and not loading restaurant list. Killed the app and opened again, same thing happened. Tried a few times, same problem. Worst delivery app!