Grab: Taxi Ride, Food Delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   Grab is a scam. Worst delivery fees and always raise the menu prices. Such a rip off

2. ★★★★★negative experience without a specific reason· unspecific

   ?. app gì mà đặt mãi d có nổi 1 cái xe 6 chỗ/7 chỗ

3. ★★★★★negative experience without a specific reason· unspecific

   Grab Driver Service. Driver brought the food. Said I shorted him. I double checked him with the receipt. Counted the money infront of me. Said everything was fine then left. I opened the box and the food was smashed.

4. ★★★★★negative experience without a specific reason· unspecific

   Wicked app. There are algorithms that intentionally delay you or assign you a driver with multiple stops, etc. - all this if you cancel a trip regardless of your circumstances - I recommend using InDrive or Bolt.

5. ★★★★★negative experience without a specific reason· unspecific

   thieving prices. i am routinely charged $1 more per ride than anyone i know and support gives me fake excuses even though it is every single time i am charged more. literally same credit card and location and destination as my wife and every time i'm overcharged

6. ★★★★★crashes, freezes and errors

   Tipping is broken. It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And when you message Support, they say they are unable to add a tip. How on earth are the admins of the driver delivery app unable to add a tip for the driver delivery? I’m sorry, but I think that’s a load of BS. I don’t know why all these apps always treat their drivers so poorly.

7. ★★★★★negative experience without a specific reason· unspecific

   骗子公司. 我在平台上下单，买了1公斤榴莲，结果就给了我0.2公斤客服还说是翻译的错误，翻译错误，你为什么没有收1越南盾然后给我0.2公斤榴莲？ 必须退我的钱或者是欠我的榴莲。

8. ★★★★★courier took two or three orders

   Avoid this app customer gets blame for everything!. This company is terrible. I can honestly say they’re no different from Uber Eats in the United States. I paid $37.50, including the tip, and none of it was refundable because the restaurant refused to issue a refund. On top of that, the drivers failed to read my delivery notes and messages, even though I clearly instructed them to deliver the order to the correct address. I used this app because I thought it would be a convenient way to order food for my girlfriend, but now I see how their system really works. Instead of taking any responsibility for the failed delivery, they placed all the blame on the customer and offered no meaningful support or resolution. Very disappointing experience, and I will no longer use this app any longer! 🤬

9. ★★★★★negative experience without a specific reason· unspecific

   စိတ်ပျက်မှု. အနီးနားမှ Cancel တာတော့ လွန်တာပေါ့ရှင့် Drivers တွေကို လူလိုသိဖို့ သင်ကြားထားပါဦး

10. ★★★★★negative experience without a specific reason· unspecific

    Scam drivers. Drivers consistently say they arrive before they actually do, to steal the waiting fee. Grab should enforce this fraud with geo location, but instead they prefer to steal from their customers.

11. ★★★★★negative experience without a specific reason· unspecific

    Terrible customer service. Absolutely no way to contact Customer Service. I have been overcharged repeatedly with no way to resolve it.

12. ★★★★★subscription and paid restrictions

    Support is nonexistent for highly frustrating issues. Grab isn’t actually a 1 star app I’m just giving it a low score to balance out the 4.9 rating. Anytime you try to contact support it takes you to a rule based chatbot that doesn’t actually resolve anything >90% of the time, and instead just redirects you to an faq section. It never lets you talk to a human. I just had an app error cost me 20 Singapore dollars and 30 minutes time and I couldn’t do anything about it. Other than that the app’s been solid

13. ★★★★★subscription and paid restrictions

    Authentication OPT code not receiving.. Very frustrating. Not able to setup payment of “Any Card” including the Pay & tour.tried visa from different companies, master card and debit card none of them work.

14. ★★★★★account bans or deletion without explanation

    Users don't mean a thing on this app!. If you cancel because the driver is too far away, they ban you. But if the driver makes you wait and then cancels for no reason, nothing happens.

15. ★★★★★negative experience without a specific reason· unspecific

    Don’t force users to update the app. If I don’t have good internet or maybe low battery why you don’t let me use the app if there is update? I just need to get taxi asap not updating app.

16. ★★★★★negative experience without a specific reason· unspecific

    Grab in Vietnam is unreliable. Grab in Vietnam has horrible service and they take no responsibility. My last food order was an hour or more late and they took no responsibility for their poor service.

17. ★★★★★courier took two or three orders

    No support is crazy. There have been multiple occurrences that the driver accepted to pick up the food order but then refused to go. The only way to get food is just to persuade the drivers to cancel and let someone else to pick up your order because there is no support in this app. Once I’ve waited several hours for my order to get cancelled…. Not sure if I got my money back. This is the worst delivery experience I’ve ever encountered

18. ★★★★★negative experience without a specific reason· unspecific

    无法联系客户服务. 对外卖和司机有不满意，没有客户服务通道，无法投诉！ Grab上的电话，司机打过来，接听以后没有声音.一直没有声音，也没有办法联系客户服务反映解决.总体来说是一个很难用

19. ★★★★★subscription and paid restrictions

    Poor Customer Service. Denied my refund from poisoned food from KFC Dona Paranque! Beware!

20. ★★★★★negative experience without a specific reason· unspecific

    Tôi không thể đăng nhập bằng mọi cách. .

21. ★★★★★support does not respond or resolve the issue

    Maps are trash. When having food delivered or items shipped to me, Grab sends the drivers to the wrong location even though my address is correct. I waited over two hours for my dinner last week because the driver was in the wrong location, and no matter how many times I sent the address to him (which was the SAME as my saved address and the one used for the order), he still refused to come to the right place. I am happy Grab refunded me for the food I never received, but Grab needs to: 1. Fix their map accuracy. 2. Train their drivers to use the most basic problem solving skills (he easily could’ve used Google Maps) 3. Improve customer service by making it easier to speak to a human being instead of USELESS help articles. Absolutely terrible app overall. Will be canceling my Grab Unlimited, and I’m uninstalling the app, because I’m tired of having to constantly complain and report things. DO BETTER.

22. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Deteriorating Service. Over the past few months, the service on this app has become completely embarrassing. I have not been able to get a single order delivered on time. Drivers consistently accept orders and then cancel them unless they can extort you for cash off the app, and Grab does absolutely nothing to penalize them or stop it. The fees are far too high for the abysmal level of service they provide. Recently, my food orders have taken three times longer than the estimated wait time. Three separate times now, I’ve had to cancel my order entirely, drive to the restaurant myself, and pick it up, which ended up being significantly faster than waiting on Grab. It completely defeats the purpose of paying for a convenience app. Grab has gone completely downhill. Save your money and go direct.

23. ★★★★★negative experience without a specific reason· unspecific

    Waste of brain capacity and time. This app is a pure white screen with no dark mode. There is literally no customer service, just endless help articles. You can’t report businesses so your order might get cancelled for no reason, and there is no way to follow up on it. CONSTANT POP UPS. Lazy uti. Just all around awful. Literally they have a “dietary settings” option BUT NO DARK MODE

24. ★★★★★negative experience without a specific reason· unspecific

    Terrible experience. Grab no longer my choice. All the drivers are no longer used to be good in Ho Chi Minh City. I came to HCM city this year 5/2026 and not happy about the experience. Friendly and kindness no longer exist with all the drivers I experienced. Please improve your drivers service and kindness.

25. ★★★★★courier took two or three orders

    Grab sucks.. Cold food. Grab lets drivers take multiple orders to ensure your food is delivered 30-45 minutes plus after order completion and cold on purpose to maximize profit - even if you pay extra for “priority” delivery.

26. ★★★★★negative experience without a specific reason· unspecific

    Tệ. Grab tụe ghép đơn cho tài xế rồi giao đồ ăn trễ, không có hotline để hỗ trợ, tệ quá tệ

27. ★★★★★negative experience without a specific reason· unspecific

    Too many cancelled jobs and no compensation or report. I have to use this app to attend meetings and the amount of taxi requests that are cancelled is ridiculous. My taxi driver drove past me and cancelled today making me late for a meeting. Also they sometimes cancel if the fair increases due to rain or traffic and wait for you to resubmit. Finally the drivers rarely know the fastest routes. Why can’t you report these things?

28. ★★★★★negative experience without a specific reason· unspecific

    Terrible App. Terrible customer service. Hate this app.

29. ★★★★★subscription and paid restrictions

    Grab sucks, thieves. They automatically charge me for services they do not deliver, they are thieves

30. ★★★★★a needed feature is missing

    Please add Arabic. Please add Arabic