Ritual - Order Local Takeout

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1. ★★★★★negative experience without a specific reason· unspecific

   Gone Downhill Over the Past Year. There are not many restaurants that use Ritual anymore. The ones on the app all seem to cancel your order due to no response. Their rewards program is also worthless.

2. ★★★★★negative experience without a specific reason· unspecific

   Doesn’t let you order. It said my quick reorder was added to my cart, but there is no way to access my cart. No single way to get to the cart after trying every icon and button on the screen. Worthless app if you can’t actually place an order.

3. ★★★★★slow performance and long loading times

   Food arrived one hour and ten minutes after scheduled delivery time. Ritual is so late to deliver most orders but today was even worse than the usual twenty minute lag. My order was scheduled to arrive at 11:15 and did not arrive until 12:24. I had to leave work and could not receive my order. The restaurant had the food prepared for an hour before the dasher arrived to pick up my food. Ritual needs more drivers and better customer support. Very upset with this experience.

4. ★★★★★subscription and paid restrictions

   Expensive than restaurant. Downloaded as I saw offer at a restaurant to get 10% off when order through this app. The same item that costs $10 in restaurant costs $16 on the app. I’m not paying $5 fee to go out and get a takeout

5. ★★★★★support does not respond or resolve the issue

   App never works.. This used to be my go to app for ordering coffee ahead but recently the app literally does not work. I spend either 10 minutes closing the app and reopening trying to get my order to go through or I get frustrated and I just get in line somewhere. The customer service is useless as well and doesn't care at all.

6. ★★★★★account bans or deletion without explanation

   Takes my money, does not place order. Twice now the app charges my bank account but does not place an order, and does not offer support for this issue on their app!!!

7. ★★★★★negative experience without a specific reason· unspecific

   Rewards are fake. App works fine until you earn rewards. Since the $ was applied to my account my payments won’t go through. I’ve tried multiple cards and Apple Pay.

8. ★★★★★subscription and paid restrictions

   Won’t take an order. Some days it works fine, other days it can’t process a payment. Makes me feel like there are issues and our info will get leaked

9. ★★★★★negative experience without a specific reason· unspecific

   Couldn’t get past “check the motorcycle” image. I mean, I get you don’t want robots to sign up… but jeez, go easy on the captcha!

10. ★★★★★negative experience without a specific reason· unspecific

    Frustrating login. I had to go through 5 or 6 test identifying an object. They also could have just text me the code instead of emailing me which is a hassle.

11. ★★★★★crashes, freezes and errors

    Broken. Garbage app. To sign in, it asked for my phone number. I entered my phone number and it had my email associated with it. So far so good. It said it would email me a code, but it never emailed a code. Fail! 👎 When trying to detect my location, it said I was in a different hemisphere in the middle of the ocean. I'm on dry land. Garbage app. I see why I uninstalled it months ago. Ridiculously, I thought were they would’ve fixed it by now. Avoid.

12. ★★★★★negative experience without a specific reason· unspecific

    Not Free!. Even though it says free. When you place the order it adds $3. Even the restaurant wasn’t aware of this app or that they were adding fees. One of the most established restaurants in town.

13. ★★★★★can't cancel: you pay in full for an order that never happens

    A useless middleman that charges unnecessary fees. This app has no value, and it’s an unethical use of technology. It’s an AI middleman that takes your order and then adds a “service fee” which they hide with the sales tax. They then use an AI bot to place the order on the restaurant’s own website, which don’t have the fee. You lose, sucker! They don’t even have the permission of most of the restaurants to do this, its just a scam.

14. ★★★★★subscription and paid restrictions

    Useless, SCAM. This crazy. I place an order on this app while I was passing by McAlester OK, I went to the store for pick up and they told me they never received the order. I order for almost $50. I never received any refund , they also don’t have any phone number to contact them. DO MOT USE THEM .

15. ★★★★★a needed feature is missing

    Much to be desired. This app is not designed to be user friendly or helpful or resourceful. And there are no numbers to get in touch with them about technical issues. I just need a receipt for my order! It shouldn’t be this difficult!!!

16. ★★★★★negative experience without a specific reason· unspecific

    App does not work. I tried to open the app and it is stuck on login page. Is this service app shutting down? I read through reviews and seems like this app will not survive. What is going on?

17. ★★★★★subscription and paid restrictions

    Not worth it. I used to LOVE using Ritual before the pandemic. It saved you time and the prices were the same as in store. Everything changed since then. It was only yesterday that I noticed they charge a $0.99 service fee in the orders and the prices on ritual is more than the in store prices. The only reason I noticed the service fee was my order didn’t show up at the restaurant despite the app telling me the transaction was completed and I could pick up. I had to pull up the receipt to show the cashier and that was how I noticed the 0.99 service charge. I also had to show them the bank confirmation that they charged my card. After back and forth like 8 minutes, they put in the order for me “free of charge”. I told them I can call ritual but then the lady said this happened before and they were able to see the transaction in the “back end”. I then reviewed all my receipts and noticed the $0.99 fee they charged since the pandemic. I think they are being sneaky. When you order, you see the price but when you check out to pay, you don’t see an itemize list show the charges. It shows one final charge (I always thought the final charge was the food plus taxes). You have to pull up the receipt in order to see the service fee. I’m not using them anymore. Before I delete the app, want to warn others. You can still order from seamless.

18. ★★★★★search fails to find what is needed

    No warning for expiration of points. I had over $35 worth of points accumulated, and, upon return to the office, discovered that Ritual had taken them all. Searched, but did not find any emails from the company warning of their new policy. Not a good business model; I will be sure to let my colleagues know.

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible App. Tried to add our new phone number to Ritual but app doesn’t send verification code. Ritual “help” just blames the telephone carrier but all other apps we changed our phone on were able to send and verify the codes we received from them. Totally fed up with this app.

20. ★★★★★negative experience without a specific reason· unspecific

    Convenience, fees high. $7 sandwich ends up just under 10 bucks….

21. ★★★★★no real support: a bot in an endless loop instead of a human

    Ritual fails to stay up to date. One would imagine with the introduction of service fees earlier this year (not having that previously made the app much more attractive), that Ritual would make sure its app functions on iOS 17 and iPhone 15’s. Sadly, it is now impossible to log back in and utilize the app due to a improperly loading login screen after putting in a phone number (blank). Of course, they have probably outsourced most of their coding work…shame. And easy access to any rapid customer support is nonexistent outside of say, leaving this review… which will not be rapid in any way.

22. ★★★★★negative experience without a specific reason· unspecific

    Points expiration. No warning is given for expiring points, I’ve had the app since 2018 and all my points accumulated were removed in 2022.

23. ★★★★★negative experience without a specific reason· unspecific

    Never successfully ordered. I’ve tried to use this app with about 5 restaurants now and every single order ends up “unavailable” and canceled, despite being open and taking orders from other sources. Why partner with restaurants that won’t except orders??

24. ★★★★★negative experience without a specific reason· unspecific

    Restaurant Never Received Order. I was charged for an order I placed through Ritual, but the restaurant just never received the order, and couldn’t fulfill it when I showed up. The items on the menu shown in Ritual is not even close to what the restaurant actually offers. I had to download the app in order to get any support from their team, and the issue is still unresolved.

25. ★★★★★subscription and paid restrictions

    Charges “service fee” for pickup now. Better off going through the restaurant directly or using a different pickup service because these guys charge for something that is free on other platforms.

26. ★★★★★subscription and paid restrictions

    App was great until…. Was a fan of ritual until they added exorbitant fees. Now they tack on almost an entire dollar onto a coffee ordered on their platform for pickup kind you. Avoid at all cost

27. ★★★★★negative experience without a specific reason· unspecific

    Didn’t receive the order. no customer support. I did not receive my order and there is no way to claim a return

28. ★★★★★negative experience without a specific reason· unspecific

    Not many choices. The restaurants in Boston supporting Rituals is dwindling, also some show as temporarily unavailable for over a month.

29. ★★★★★negative experience without a specific reason· unspecific

    Awful. Walking my dog and i am four blocks from the coffee shop and i place an order. It dings to confirm order has gone thru. I put my phime in my pocket. Go to the coffee shop and wait five minutes. The barista tells mecshe did not get the order. I pull out my ohon and it says "you appear to be far, are you sure you want to order now?" That's the whole point of ordering by app!!! I can figure that out all by myself. Whoever at ritual decided to waste my time is the worst.

30. ★★★★★negative experience without a specific reason· unspecific

    Reward not applied. My $5 reward wasn’t applied and no response from customer service.