Wolt Delivery: Food and more

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1. ★★★★★account bans or deletion without explanation

   Smeca jedna. Dostavljac mi ne vrati tocan iznos i onda se zalim i sta smeca naprave? Bannaju me da nemogu placat gotovinom! Bravo za wolt i bravo za vas support !!!

2. ★★★★★negative experience without a specific reason· unspecific

   Absolutely unprofessional. This app and the team that works here is so rude and unprofessional. They do not have any intention to deliver, they do not take responsibility for anything and blame every mistake of their’s on customer.

3. ★★★★★negative experience without a specific reason· unspecific

   Service has become unreliable. Over the last year, the service has become more expensive and way more unreliable at the same time 👎 I will be looking for an alternative.

4. ★★★★★negative experience without a specific reason· unspecific

   Worst customer service ever!. I ordered sushi from a well known place in my city. They delivered the wrong order to me with a bunch of completely different items. When I reached out to them they told me that they could give me a respond in maybe 48 hours and that I should wait until then. Meanwhile there was nothing else to do 🙃. I think that playing like that with other people’s food is not something you could joke about like this. But coming from a non serious company like this is obviously NOT a surprise. I’m deleting this app and not coming back

5. ★★★★★subscription and paid restrictions

   never on time!. Chronically late even if you pay for express delivery. I’ve ordered from wolt a copious number of times and they are simply always late!

6. ★★★★★account bans or deletion without explanation

   Awful!!!!. I’m traveling and I’m gluten free bc I have celiac disease. I was relying on this app the help deliver safe food for me and on the first order they blocked my account and called me a scammer!! Then customer service was absolutely worthless and my account disappeared.

7. ★★★★★negative experience without a specific reason· unspecific

   Garbage. Can’t cancel orders, can’t modify before order is complete or cancel, can’t see which groceries were “unavailable”, courier always lost due to poor mapping, absolute trash.

8. ★★★★★negative experience without a specific reason· unspecific

   Avi. The customer service makes you feel as if they own you even if you were three hours for an order they tell you you can’t cancel

9. ★★★★★can't cancel: you pay in full for an order that never happens

   Unhelpful support and poor resolution. I encountered an issue while placing an order due to limitations in the app’s ordering flow, which resulted in me being charged for an item I did not actually want. I contacted support expecting a fair resolution, but my refund request was denied despite the circumstances. Mistakes and usability issues can happen in any app, but what matters is how customer support handles them. Unfortunately, I felt that no real effort was made to understand or resolve the problem. Very disappointing experience.

10. ★★★★★subscription and paid restrictions

    Payments not going through. Unacceptable! My payments don’t go through, no matter what payment method I try. Customer support is not responsive either. Perhaps the worst food delivery app I have ever used

11. ★★★★★negative experience without a specific reason· unspecific

    Misleading deals.. Misleading “two for one” deals. Unhelpful customer service. Non-English descriptions even when app is set to English. Long delivery waits. Food always cold.

12. ★★★★★negative experience without a specific reason· unspecific

    Wolt ❌. Ne volim sto ne placaju radnike iz srbije vec uvoze robove. Losa dostava Aljkava Majmune iz divljine su doveli umesto lokalaca i losa vrlo korisnicka podrska! Zgadili su mi se vise motivavije imam da spremim rucak od porucivanja jer je stalno stres!

13. ★★★★★negative experience without a specific reason· unspecific

    App issues. Multiple times the app shows an order not going through but then it orders double of what I checked out with.

14. ★★★★★negative experience without a specific reason· unspecific

    Was Great. It worked excellent for my very first order, but anytime trying to place another order It would say “failed to process card”

15. ★★★★★promised 20 minutes - you wait two hours

    Ridiculous Service, avoid as long as possible. For a while I’ve used this app and really didn’t have much issue with it, but recently I placed an order and it was almost 30 minutes late, with no courier assigned for almost an hour. It was later at night, so I can understand that, but Wolt needs to uphold their delivery estimates as long as the restaurants are open, including actively working to get a courier to deliver orders. I tried to contact their customer service and their AI couldn’t help, so I was placed in queue to wait for a customer service agent, but the wait wasn’t a couple minutes, nor was it even 30 minutes, but 12 HOURS!! By the time they responded they apologized and offered me a 50% refund, to which I believe is crazy considering I’ve been trying to cancel the order and talk to someone for an hour and had to wait half a day to even get a reply. No matter what I tried they wouldn’t give me a full refund. I never got to talk to someone in a higher-up position because they wouldn’t transfer me, and I refuse to use this app any longer. Once I get my 50% refund, app will be deleted and they will get no more business from me ever again. 12 hour waiting time is ridiculous, not giving full compensation for their poor service is absolutely absurd, and I would trust a snail to win a marathon quicker than Wolt’s customer support to remotely come close to accepting full responsibility and providing a full refund. I’m truly disgusted

16. ★★★★★negative experience without a specific reason· unspecific

    AVOID AT ALL COSTS. Ordered dinner for a group of friends. Estimated was 35-45 minutes for delivery, restaurant was 2km away. Food was delivered after 1h20m. I threw it away upon receipt. There is no honest or transparent delivery estimate, and even worse customer service (joke).

17. ★★★★★negative experience without a specific reason· unspecific

    Wolt's Downhill Jam. Mandatory age verification in app. Time until delivered no longer accurate. "Fire Deals" that are not really deals. Service fees rising. Latest order was delivered to the wrong address. Things are going downhill fast.

18. ★★★★★account bans or deletion without explanation

    terrible app. first time using this app because i am american. opened it scrolled through a few restaurants and landed on something for dinner. contacted customer service and they told me my account was permanently banned due to “recent activity”. literally had no activity and customer service told me it was permanent and irreversible. absolutely ridiculous

19. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Worst app ever. Absolute scam and rude customer service. I have silver status or whatever with over 300+ orders and I will be deleting the app since they think it’s okay to deliver food with double the delivery time and ice cold and in a wet bag.

20. ★★★★★subscription and paid restrictions

    Pathetic customer service. Purchased a gift card to be used with Wolt, recipient is unable to access it and I am unable to get a refund. Customer service just says they are unable to refund or do anything else within the app

21. ★★★★★negative experience without a specific reason· unspecific

    Food Safety Is Not ‘Subjective’: Wolt’s Mishandling of a Spoilage Complaint. Wolt’s handling of a recent food safety complaint was remarkably poor. I received an order from Silk Road in San Ġwann containing chicken that tasted clearly spoiled… rancid, sour, and immediately concerning from the first bites. This was not a matter of preference or seasoning. The issue was the unmistakable taste and smell of meat that appeared unfit for consumption. What was genuinely disappointing was Wolt’s response. After reporting the issue, support relayed the restaurant’s position that “taste is subjective,” and initially declined responsibility on that basis. That is an extraordinary standard to apply to a potential spoilage complaint involving poultry. Food safety concerns are not resolved through semantic evasions about personal taste. Even more absurdly, after dismissing the complaint as “subjective,” support later requested photographs of the food… despite the fact that spoiled chicken often looks visually normal. The problem was detectable through taste and smell, exactly as many spoilage cases are. The most troubling part was the lack of discernment. At no point did Wolt appear to seriously engage with the distinction between “I disliked this dish” and “this meat may be unsafe.” Relaying dismissive responses from restaurants without critical mediation undermines confidence in the platform entirely. Delivery apps depend on trust. Customers are placing faith not only in convenience, but in basic standards of safety and accountability. In this case, Wolt failed both. I will continue using the platform selectively, but this experience significantly lowered my confidence in how legitimate food safety complaints are handled.

22. ★★★★★negative experience without a specific reason· unspecific

    People hack your account and start ordering from it. People hack your account and start ordering from it

23. ★★★★★subscription and paid restrictions

    Not using a thermal bag. Not using a thermal bag and food came very cold and they lied and said they he was in a motorcycle but he was in a car. He didn’t use a thermal bag and you refusing to refund. Worst service ever.

24. ★★★★★negative experience without a specific reason· unspecific

    Do not order from here. They lost my order and tried to blame it on me and told me no there is nothing I can do. Worst experience ever do not order wolt. It also always takes so much longer

25. ★★★★★negative experience without a specific reason· unspecific

    Scam promotion. Promotions don’t work.

26. ★★★★★negative experience without a specific reason· unspecific

    Poor support. The app support sometimes refuse to issue refunds even though there are clear issues in the service

27. ★★★★★courier took two or three orders

    Customer support catastrophe. I ordered food… driver shows up, gives my order to someone else, they refund me my order with in-app credits. Ok not the end of the world… until I try to order again, gets declined. Customer support then tells me I have multiple accounts and that breaks their terms and agreements. I made my account minutes prior to ordering my food, I don’t have multiple accounts. They then tell me my account is blocked because of it and I can’t get a refund. So they oretty much robbed me.

28. ★★★★★negative experience without a specific reason· unspecific

    najgorsza aplikacja randkowa. Bardzo złe doświadczenie. Zamówienie nigdy nie dotarło, a jedynym „dowodem dostawy” było jedno nieodebrane połączenie. Instrukcje zostały całkowicie zignorowane. Brak profesjonalizmu i brak odpowiedzialności.

29. ★★★★★negative experience without a specific reason· unspecific

    Proqramda problemler var. Unvan sehv gosterir hemishe

30. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Delivered to someone else. literally delivered my food to someone else without checking the order number and refused to give me a refund.