Shipt: Order Grocery Delivery

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1. ★★★★★subscription and paid restrictions

   Constant rescheduling. I’m in nyc my order was rescheduled 4 times b/c they had no driver. How in NYC?This app is always having issues. Waiting for my refund and I will be deleting

2. ★★★★★negative experience without a specific reason· unspecific

   Cant reschedule order without calling overseas. Many times our orders get postponed multiple times. Then it becomes late (after 11pm) and we have to call and spend 10 minutes trying to get to a human so we can reschedule for the next day. Can you fix it so we can change without calling and wasting our time and yours?

3. ★★★★★negative experience without a specific reason· unspecific

   So Many Rescheduled Orders - It’s Heartbreaking.. It seems like there are certain times of day or even certain times of the year that make it difficult to get a Shipt Shopper (“Independent Contractors” as they are called) to accept requests from the loyal members. The app does not provide reasons why said “Independent Contractors” let the Members down nor does it provide a substitute Shopper in a timely manner. Please correct these defects in the app as soon as possible.

4. ★★★★★negative experience without a specific reason· unspecific

   Kind of dumb. There’s a $35 minimum, the prices are higher because they add a surcharge to every item, and you’re expected to tip your shopper. In the end, it felt like more like a complicated luxury than a simple solution.

5. ★★★★★subscription and paid restrictions

   Garbage now. Shipt use to be great. You pay for a premium membership per much to be a test dummy for new shoppers. It’s no longer worth paying for the membership and the up charge on every item.

6. ★★★★★subscription and paid restrictions

   Long time customer no more. I started using Shipt back in 2017ish. After you added an additional fee for express, every order just sits with “we’re locating a shopper for you”. Then it’s delayed, delayed, delayed until I cancel it and find an alternative. I already paid for this, I shouldn’t have to pay extra to get my order filled. It’s a stupid revenue model. If you can’t find shoppers maybe you shouldn’t let more people sign up for the service.

7. ★★★★★negative experience without a specific reason· unspecific

   Horrible App. How about updating your software to be compatible with iOS 26.5 This is a piece of garbage!

8. ★★★★★negative experience without a specific reason· unspecific

   Shipt is Trash. They don’t listen to their customers. Not even longtime customers. It’s exhausting.

9. ★★★★★support does not respond or resolve the issue

   Terrible service. I have used this app and have got friends that use this app recently. They are always been delivered to the wrong address and when you try to speak to customer service services, they are as useless as mum

10. ★★★★★subscription and paid restrictions

    Horrible Delivery Service. I have been using the service since 2018 and it has gone downhill from there. At first, it was amazing deliveries were done promptly and they were rarely any issues now you’re lucky if you even get your deliveries. Customer service has gotten significantly worse, and there are barely any shoppers. I think Shipt has gotten greedy and it is affecting how many shoppers actually want to provide their services. I am going to cancel my subscription after this month because I am paying for an inconvenience at this point.

11. ★★★★★negative experience without a specific reason· unspecific

    Bad first impression. Is the first time I use this app and they already rescheduled my delivery 2 times. I placed the order around 2 pm and it will be delivered so late that I had to went to the grocery store and buy a couple of the items I ordered for a dinner party I’m having tonight!

12. ★★★★★negative experience without a specific reason· unspecific

    Can't place a order. I called and told them I can not place an order ,they had me on hold for at least 30 minutes just to tell me they don't know what's wrong and they can't help me so they're gonna end this call.

13. ★★★★★subscription and paid restrictions

    Always receiving errors and Customer Service answers with long winded answers. I am always receiving error messages just from a last unpaid favor. It’s not easy to just pay the favor very quick usually I end up having to call customer service who gives long-winded answers and can’t just get to the point that I have to be put on hold it’s a whole thing like we’re creating for the world I am. I also now have two accounts and I’m not sure why so now I’m not receiving my extra services that I’ve paid for that are on my other account. Have to take the time out of my day to contact your customer service line again that’s not my favorite thing to do. Also, I always have to change the selection to choose for me every time can’t you guys just keep it on choose for me and if I need to change it, I will change it

14. ★★★★★subscription and paid restrictions

    Not worth the frustration or cost. This service routinely changes orders, cancels, fails to secure a driver or pickup for the order and generally wastes time money and effort. Once my subscription expires, I will not be renewing and if I did not have one I would NOT give them a chance. It would be spending money to make your life more difficult and why would anyone do that?

15. ★★★★★subscription and paid restrictions

    Cost. My $40 Target purchase ends up totaling around $70. Rip off

16. ★★★★★negative experience without a specific reason· unspecific

    Terrible service. Terrible UX, terrible customer service. Orders cancelled 3x in a row, customer service couldn’t even figure it out. Never got the order. Would give zero stars.

17. ★★★★★can't cancel: you pay in full for an order that never happens

    Good luck. I’m on the third order that has been late or not picked up at. I am tired of being charged for order plus some that they can’t even get a shopper for. The Abilene service is TERRIBLE and needs to be discontinued. I early can get a shopper here and there’s hold on my card for days for orders that never get claimed. This is the only town we have this issue in

18. ★★★★★negative experience without a specific reason· unspecific

    Do not use Shipt!. This “delivery” service was supposed to deliver my order between 5-6 (which they had as an option). It’s now 10:00 and I’ve received texts that the will deliver the next hour since because they do t have the staff to make the deliveries. This is the lamest, low-budget, lying company I’ve ever had to dsss as l with (and we all know how serving this country has declined). Target uses them and they should drop them immediately.

19. ★★★★★negative experience without a specific reason· unspecific

    Shipt delivery. Terrible and a waste of time. My order is always rescheduled. Today it gained 3 times without me knowing. It’s taken my groceries 5 hours and I still haven’t received them. WOULD NOT RECOMMEND

20. ★★★★★negative experience without a specific reason· unspecific

    Delivery. I chose to have a delivery in between 5-7 pm and as of the next day at 11 am still no one to deliver terrible

21. ★★★★★negative experience without a specific reason· unspecific

    Communication failure. I assume it must’ve been an update to the app that has led to a decline in the quality of communication the last few months. Many of the messages the shopper sends will not come through the cell phone or won’t come through in a timely manner. The same goes for the reverse. We didn’t used to have this trouble before. Now we either don’t get the message that an item is out of stock, or the shopper does not get our response. This seems to be an issue on the shoppers apps end, since it is coming through as a cell message on the buyers end. Even the shoppers have complained about how bad it has gotten.

22. ★★★★★negative experience without a specific reason· unspecific

    high delivery fee. all i wanted was chips and icecream, total $10 now almost $30?? yall are out of your minds

23. ★★★★★an update broke a familiar workflow

    New Updates are Terrible. Shipt user 3 years. The new updates to the app are absolutely unusable.

24. ★★★★★negative experience without a specific reason· unspecific

    terrible shoppers in Boston. I’ve had over 30 deliveries because I live in the city without a car and only once I’ve had a solid delivery. Drivers don’t communicate for substitutions, don’t care about customer service. My experience with Shipt in Boston has been 99.99% terrible

25. ★★★★★negative experience without a specific reason· unspecific

    Where are the shoppers?. Never happened before. Needed some items and no shoppers to be found. Very disappointed.

26. ★★★★★subscription and paid restrictions

    Consistently late. Have had several orders that have came hours late if not, the next day went to check out my Giant Eagle cart and my SNAP benefit card is not accepted. Why is that? I’m a single mother of three kids. I paid for the Shipt, but I don’t deserve to be able to use my card. I work very hard and pay taxes definitely would not recommend

27. ★★★★★a needed feature is missing

    Make a DA*N dark mode. I hope the tech team reads this. Please add a dark mode for gosh sakes . You literary need sunglasses to look at the screen when it’s no longer bright outside .

28. ★★★★★negative experience without a specific reason· unspecific

    Order Cancelled - No Reason Given. Ordered groceries because I’m sick and can’t get out today, my order was cancelled with no reason given and when I contacted support as instructed in the app, they bounced me back to an email. Who knows if/when I will get a response, the agents couldn’t give me any timeline, so could be an hour or a week or a year I guess. but either way I won’t use an app that can’t give a simple explanation for an order cancellation. I’m hangry and sick with nothing in my pantry to eat. I just wanted some chicken soup. Kroger delivery would give a reason and text.

29. ★★★★★subscription and paid restrictions

    Feels like bullies took my lunch money. If you order an item, you get charged $10 for delivery (okay, I expected that, but I have an injury and can’t lift some stuff so I ordered anyway) They also charge you a $10 “just in case” of a substitution price difference. Weird, but okay I thought I’d just get that back later. If the item is out of stock and you decline a substitute, you get charged for the substitute anyway. Even if it’s way more expensive and you said “no way”. So at this point, you’ve spent way more money than intended. And you realize none of it was refunded. So you contact Shipt and they inform you that “you don’t get a refund, you just get that money as a credit for your next purchase” even thought you never want to order from their again. They just hold your money hostage. And moreover, if you don’t order from them within 30 days they keep your money for good! 0/10. Would only recommend to someone I despise. TLDR (short version) they charge you extra for stuff you didn’t approve and you will never get any of that money back.

30. ★★★★★negative experience without a specific reason· unspecific

    Not worth it. These prices are ridiculous!!