Rappi - Deliveries in Minutes

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1. ★★★★★negative experience without a specific reason· unspecific

   Pésimo sistema de quejas. Un Rappi se robó mi pedido de 500 pesos y el sistema de Rappi ni me permitía reportarlo. Hasta me cerraban la conversación cuando intentaba hablar con dormirte técnico.

2. ★★★★★negative experience without a specific reason· unspecific

   Scam drivers. Some of the drivers are running a scam lying about the location… I stood outside for over an hour. The app says the driver was at my location. I was literally walking up and down the street. The driver never showed up.. it has been over eight hours and it still says the drivers app at my location… There is no way to contact this company to get the issue resolved , the help option only force you back to the driver, which makes no sense. I will never use this application ever again beware.!!!

3. ★★★★★negative experience without a specific reason· unspecific

   Rappi no paga seguridad social. Las políticas de devolución de dinero están hecha para que no te devuelven tu dinero. te dan créditos para productor propios. Estoy segura que esto es ilegal. Una compañía tan lucrativa debería y pagarle seguro de accidentes, dotación y seguridad social a sus domiciliarios.

4. ★★★★★order marked delivered - no food at the door: refunds routinely denied

   Good luck using an international credit card. This app is full of bugs (doesn’t support Amazon prime linking, shows orders being delivered as canceled, cards previously verified as unverified, back buttons doing nothing etc). Wrong Maybe iOS market is not big enough for this company to care.

5. ★★★★★order marked delivered - no food at the door: refunds routinely denied

   Bad service, bad customer service. Order was not delivered. They kept you waiting - at some point, it was 9.30, no delivery was assigned, yet help service told me I would receive the order by 9.21 and would be charged completely if I cancelled. They added this bad AI help service that resolves nothing. If you use this app chances are you’ll never get your delivery and yet be charged for it anyway. Avoid. There are better competitors in every market

6. ★★★★★negative experience without a specific reason· unspecific

   Engañosa. Es una app que te pone opciones de membresías antes de que hagas tu pedido

7. ★★★★★negative experience without a specific reason· unspecific

   Productos no entregados. Pésimo

8. ★★★★★negative experience without a specific reason· unspecific

   NO LA DESCARGEN. No responden cuando surge un problema de verdad. Tienen publicidad engañosa por las que han sido multados variamente, pero siguen promoviendo información falsa. Hacen cobros sin autorización. No la descargues hacen fraude.

9. ★★★★★negative experience without a specific reason· unspecific

   Otra vez. No llego la orden completa

10. ★★★★★negative experience without a specific reason· unspecific

    Estafa. La aplicación funciona mal , el servicio al cliente peor. Creo que el mundo la usa porque hay alternativa.

11. ★★★★★courier took two or three orders

    Idiotic. Doesn’t know how to prioritize. Shows me the driver is on the way to my house and to be ready, when actually they have multiple other orders to complete. My food arrives an hour after the driver picked it up from the store

12. ★★★★★negative experience without a specific reason· unspecific

    NO COMPREN EN RAPPI. pedí una orden de mil pesos el repartidor llegó a la casa a marcar que abrí y se fue con mi comida y la aplicación no me regresa el dinero

13. ★★★★★negative experience without a specific reason· unspecific

    Pésimo servicio al cliente. Ya van dos órdenes que me cancelan. Just cobran y la cancelan. Y ahora ahí tengo que esperar tiempo para que me den mi reembolso.

14. ★★★★★slow performance and long loading times

    This app sucks in Bogota. Takes forever! Drivers constantly pick up and then cancel orders. They offer the option to pay more for faster delivery. Don’t! Your food will still take forever and they will not give you your money back. Also wait until after your food is delivered to tip because chances are your order will be passed around to several drivers. Took over and hour and a half to get food that was a 13min car ride away. Customer service is not helpful. I’ve used Rappi in other countries but in Bogota specifically-Terrible!

15. ★★★★★negative experience without a specific reason· unspecific

    The absolute worst. This is the absolute worst app I’ve ever used for food delivery. The worst. Firstly navigating the menus is an absolute nightmare, constantly kicking you back out to the store main page when you wanna view more items. The technical glitches in this app are like astronomical. I can’t believe they shipped something like this. In addition, it sends me notifications that my orders are being canceled and then the order shows up anyway. To the technical team, you have done an absolutely embarrassing job. This is an absolute mess. Don’t waste your time with this. There’s better apps. I’m literally deleting this now.

16. ★★★★★negative experience without a specific reason· unspecific

    Localização péssima. Entregador é direcionado para local completamente fora do endereço cadastrado e pedido é cancelado

17. ★★★★★negative experience without a specific reason· unspecific

    El peor servicio de delivery. Este app no se preocupa por el seguimiento del pedido, solución del problema, devolución del dinero, puedes pagar extra para que el pedido llegue más rápido y aún así te retrasan una a dos horas

18. ★★★★★subscription and paid restrictions

    Worse by the day. The app gets worse every day. Support is non existent. Impossible to cancel your subscription. They don’t help you with issues. Drivers eat your food

19. ★★★★★negative experience without a specific reason· unspecific

    Se tarda muchoooo. Se tarda demasiado, cambia y cambia de hora una y otro y otra vez vaya cargada de app

20. ★★★★★negative experience without a specific reason· unspecific

    Protege a repartidores estafadores. Me están cobrando una deuda que ya pague en efectivo y el soporte no me responde ni resuelve nada aun con pruebas

21. ★★★★★slow performance and long loading times

    Food delivery takes forever and they cancel at their convenience. Used to be a fairly good delivery service now they take forever and they cancel whenever it suits them

22. ★★★★★negative experience without a specific reason· unspecific

    Hours. Food literally takes hours to get to you when it will say 20 min

23. ★★★★★negative experience without a specific reason· unspecific

    Delivery’s are never on time. Yes this app can be handy but I have found out that the orders on this app are never on time and always outside of the window of time I selected. The support is none. Sometimes couriers are responsive sometimes not. Save yourself sometime and frustration and use a different app for delivery.

24. ★★★★★negative experience without a specific reason· unspecific

    Primera y última. Hoy compré por primera y última vez. El rider vino sin cambio

25. ★★★★★negative experience without a specific reason· unspecific

    Mala administracion. No hay aquí llamar ni reclamar de un pedido que nunca te entregó ! Y a última hora te dicen que no pueden entregarte y simplemente nadie se hace responsable el pero app

26. ★★★★★negative experience without a specific reason· unspecific

    Robo no ayuda. El lugar de soporte es todo automatizado y es terrible. Siempre tengo mis pedidos llenos de robos y no me devuelven el dinero. Nada que hacer en esta app.

27. ★★★★★negative experience without a specific reason· unspecific

    Servicio al cliente de e horrible. No tienen a personal contestando a los problemas puro IA y no sirve para nada. Mi Rappi se fue y no entregó mi comida.

28. ★★★★★negative experience without a specific reason· unspecific

    Charges. Charging my account multiple times

29. ★★★★★negative experience without a specific reason· unspecific

    Mala. Simplemente una mierda no me deja ver el detalle de cómo fue mi pedido solo calificar la experiencia quiero ver si m cobran bien está mal eso?

30. ★★★★★negative experience without a specific reason· unspecific

    🗑️🗑️🗑️🗑️. ALWAYS DELAYED