Invoice2go: Easy Invoice Maker

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1. ★★★★★money gets stuck, support goes quiet

   Terrible. They will pull money right out of your checking account without warning. Be careful there are better apps out there such as quickbooks. They do not have good customer service either and you cannot get a hold of them. One transaction was $375 and another transaction was $3500 gone. Scammy tech company and I am very disappointed with them and the company Bill. Garbage

2. ★★★★★money gets stuck, support goes quiet

   Deactivate My Account. I had to verify a couple of items and supposedly this email that was sent to me and never was said that my account was deactivated. This kind of confuse me and I had to contact customer support. They said they were gonna send me emails and never did so this app is garbage they lie to you. They don’t help you in any way and then there’s no information of what happened why it happened or anything? It’s kind of like they’re just beating around the bush.

3. ★★★★★money gets stuck, support goes quiet

   Disabled my account for no reason and lost me 1.5 grand. I attempted to use this app to invoice a customer who bought expensive camera equipment from me. After the deal was made I got an email of a “random audit” on my account. Despite responding to audit correctly they deactivated my account and all pending funds were refunded. This customer has not responded to me and I have no way to get the money back. They provided no reason for this. Customer service said there was nothing they could do to help me. Do not use this service, they will enable scammers to take your money and rug-pull you.

4. ★★★★★money gets stuck, support goes quiet

   No support for growth. As a generator installation company, we have used Invoice2go for over a year and have grown significantly during that time. While the platform itself has been helpful, we have encountered a major issue with payment processing limits. Our business regularly invoices approximately $15,000 per generator installation, yet our monthly payout limit remains capped at $50,000. This means our funds are frequently held back, creating unnecessary cash flow challenges and forcing us to wait extended periods to access money that rightfully belongs to our business. What has been most disappointing is the lack of resolution despite multiple attempts to address the issue. We have submitted requests to increase our payout limits, provided banking references, and even had our bank verify our financial standing and available funds across multiple accounts. Unfortunately, none of these efforts resulted in any meaningful action or communication. For a growing business, reliable access to earned funds is critical. The inability to increase reasonable payout limits, combined with the lack of responsiveness, has been extremely frustrating and has negatively impacted our experience with the platform. I hope Invoice2go will improve its support process and provide more flexibility for established businesses that have demonstrated a strong payment history and financial stability.

5. ★★★★★money gets stuck, support goes quiet

   Don’t do it!!. You just gotta trust me on this one. DONT DO IT! They cost me what would have been a nice bid with a nationwide company, because they rejected their payment to me and made me look fraudulent.

6. ★★★★★money gets stuck, support goes quiet

   SCAMMERS !!!. They are holding almost $1000 of my money. Logged me out and o can’t get back into the app. They emailed me saying random audit. I emailed them everything they asked for and never received a reply please please please don’t download

7. ★★★★★money gets stuck, support goes quiet

   Owner. Instant payouts keep getting put on hold. This has turned into a bait and switch scenario. I have used this app for over 6 years not sure what’s going on. Customer support is only through email and takes far too long to get a response. I have almost a million dollars in transactions and will be looking elsewhere for a new provider.

8. ★★★★★money gets stuck, support goes quiet

   Again, payment “pending”. I bill the same three people, over and over. For YEARS. I use the instant payout feature. Now, every invoice I send gets held up for days for security review? Currently waiting on an invoice paid days ago still pending. I’m looking for replacements because you’re awful anymore. And I was happy. It’s all you

9. ★★★★★money gets stuck, support goes quiet

   Don’t waste your time or money!. First off, you cannot call to contact the company. So if you have issues, you can chat but then they just recommend you reply to an email…. I’m on day 6 of waiting for a response. I opened up an account, sent an invoice, customer received invoice and submitted payment & then a few hours later, I get an email stating they cancelled my account and any pending payments would be returned. No reasoning, no solution recommendation, nothing. So here I am, a small start up company and my first real customer I have to reach out to and explain this situation too… one that I don’t even understand. Got a response via email after chatting with some one (oh and never getting said email, btw) and they want bank statements, copy of photo id and a selfie proving I’m who I say I am…. Why wasn’t this requested BEFORE my account was approved??? So now I wait… day 6 of wanting to know why they cancelled my account. What should have been so easy has turned into a pain and an embarrassment for my small family business. DO NOT RECOMMEND!

10. ★★★★★money gets stuck, support goes quiet

    Terrible. Very disappointed with Invoice2go’s service. My account was randomly deactivated with no clear explanation, and getting any real help from support was extremely frustrating. I sent multiple follow-up emails and got little to no communication back. At one point, I was asked to submit documents, then later told my case was closed and that nothing more could be done through that ticket. The entire process was confusing, unprofessional, and a complete waste of time. No customer should have to chase a company for days just to get a basic explanation about their own account. Based on my experience, the level of support and communication has been terrible.

11. ★★★★★missing features people ask for

    13 years… time to switch.. 13 year user here. This app was by far the best when I first started using it. Just enough features for a small business to use for basic invoicing and expense tracking. You could export reports right from the app, and expense tracking was good. Invoice2go is probably still a great fit more many people. I just don’t think it’s me anymore. I’ve switched to the monthly subscription, so I can back up my data, and make the move to something else. Such a shame. Just simple things would change it all for me. But it’ll never happen, based on the last 6 years or so of waiting. I’ve been waiting for many years for some basic improvements. A feature removed long ago was a very simple “cost of goods” system, that allowed you to bill an expense to an invoice, and when viewing the expenses you’d see the “tagged invoice” in the reports. That feature was removed, and eventually replaced with “projects”. Something that over complicated the original feature. But also, the reporting. Whether your using the app, or the website version, to get a report you have to, select the report (which most have current year, but if you want 2025 you have to select “custom” and do the date range) then click export, which then sends a link to your email, which then bounces you back to your browser for download, then you can open it. Talk about annoying.

12. ★★★★★subscription creeps up, limits squeeze

    They got greedy.. I used this service since 2016 and will never recommend them after the way they treated loyal customers. They just kept going up on their prices and lowering features for forced you to open a bank account with some random bank. Anything else is better than this

13. ★★★★★subscription creeps up, limits squeeze

    No Support. Cancelled my subscription, cancelled my account, still got billed. Couldn’t log in to view the account, since it was deactivated. No support email. Support number is a dead end. Seems like a scam. Had to go back to my credit card provider to get my money back.

14. ★★★★★freezes and logs you out

    Email doesn’t work on iOS 26. I have been unable to send email invoices from iOS 26 for several months. According to Invoice2go support this is a known issue and I only have the option of using my pc to send invoices via email or wiping my phone to downgrade to a previous iOS version.

15. ★★★★★money gets stuck, support goes quiet

    Avoid Invoice2Go, look elsewhere. Alarmingly horrible product support. I opened a ticket due to an inability to set up ACH transfers, and the response from tech support was to close my account without notification. Support strung me along while they reviewed the ticket, and in the end confirmed that their position was that I was out of luck and I would be unable to even retrieve my invoice history and customer info. I’ve been using ZoHo since then and haven’t had any complaints.

16. ★★★★★subscription creeps up, limits squeeze

    Rip Off. I have been using the app for almost 10 years. While I am not totally dissatisfied with it I am having a hard time reconciling the 12.5% increase in my subscription this year. This is not the first price increase either and I may be looking for a new invoicing app before it renews next month. And these guys have the nerve to solicit a 5 Star review.

17. ★★★★★subscription creeps up, limits squeeze

    Not working.. Can’t even walk within the menu without subscription. Only money without any trial, even 5 min trial you are converting to money.

18. ★★★★★subscription creeps up, limits squeeze

    STAY AWAY! Run!. Money Sucking! This app used to be good many years ago but now it’s bad. Real bad. And glitchy. Updates don’t help. Customer service is bad. I’ll look for another app that does invoicing. Enough is enough.

19. ★★★★★money gets stuck, support goes quiet

    NO GOOD. They deleted my account for no reason, no explanation. Now I have 35+ invoices out that I have to track down. Customer service is horrible.

20. ★★★★★freezes and logs you out

    Unexpectedly. This program makes me work double writing estimates. All of sudden everything is deleted!! An estimated of a big project complete lost! Paying for stuff then I expect things to benefit me.

21. ★★★★★money gets stuck, support goes quiet

    Random AI account deletion!. I’d give zero stars if I could. My account was deactivated and deleted with no explanation or violations. There is no phone number to reach out to, only a chat bot, which repeated what the generated email said. I have lost invoices and records. Users beware. This is what happens when AI runs apps and accounts!

22. ★★★★★money gets stuck, support goes quiet

    Annoying. I’ve been trying to use this app for the past two weeks. Trying to set up a bank account so I can take payments other than just PayPal, and it just keeps saying over and over again we’ll be right back with your house. We’ll get back to you. We’ll I’m done. I have other apps that are starting to go once done. I will never use your service ever again. I can’t get in touch with anyone. I really had high hopes for you, but your services is annoying just plain all annoying the fact that you keep saying you’re gonna get back to me but You never do.

23. ★★★★★subscription creeps up, limits squeeze

    Dishonest. I have been a loyal user for 10+ years. I got an email saying if I renew, I get to keep my current rate as long as I renew before my subscription runs out. Well they didn’t like that I got my subscription for a nice discount last year so they refuse to honor their email. There only excuse is they didn’t mean to make the email so black and white and they should have included some fine print, which it had none of. Here is the actual email that via cut and paste “Hi there, We wanted to let you know that the price of your Invoice2go plan will increase in 30 days. To maintain your existing rate and plan benefits for another year, you can renew your subscription now before the new pricing goes into effect. Please renew within the next 30 days to lock in your current price and continue running your business.” I warned them I would be posting this online, they didn’t care.

24. ★★★★★money gets stuck, support goes quiet

    My Recent Experience With Invoice2go’s Payment System. After more than a decade using Invoice2go to manage invoicing for my restoration business, I have always appreciated the platform for its practicality and ease of use. However, I recently encountered a situation that raised serious concerns about their new credit-card processing system and the quality of their customer support. Invoice2go has recently resumed accepting credit-card payments through a third-party processor, Bill.com. Unfortunately, this change created unexpected complications that affected both me and my client. One of my customers did not recognize the charge from Bill.com on her American Express statement, and she disputed the transaction even though the payment was legitimately made for services I provided. Once I learned of the issue, I immediately clarified with my client that Bill.com was simply Invoice2go’s new processor. She confirmed the payment was valid and even sent a written statement explaining that she had authorized the charge. I forwarded her letter to Invoice2go, expecting a quick resolution. Instead, the process became increasingly frustrating. Invoice2go refused to release the funds and requested an additional letter directly from my client’s American Express account an unreasonable and inconvenient requirement for both my client and for me. Despite my effort to cooperate, I was eventually forced to obtain a copy of the original transaction directly from my client’s AMEX statement and send it to Invoice2go as further proof. Even after providing that documentation, Invoice2go informed me that they would still hold the $3,600 payment for 90 days. The communication throughout the entire situation was slow, unclear, and extremely unhelpful. At no point did I feel supported as a long-standing customer who has trusted this platform for more than ten years. A payment processor’s responsibility is not only to protect against fraud but also to support legitimate businesses when disputes arise. Holding funds for such an extended period after the client confirms the legitimacy of the transaction does not represent best practices. Combined with poor communication and unreasonable documentation demands, this experience has caused me to seriously reconsider whether Invoice2go’s current payment system is suitable for a professional business. After years of loyalty, this was truly disappointing. I hope Invoice2go reviews these internal procedures and improves both transparency and customer service so that other small businesses do not face the same unnecessary inconvenience.

25. ★★★★★money gets stuck, support goes quiet

    Closed my account. I can see how this app can be useful however they have closed my account without explanation after having only had the app for a day, and they will not return my e-mails to tell me why the account was closed or to help resolve the issue. One star for non-existent customer support.

26. ★★★★★subscription creeps up, limits squeeze

    $39.90 RIP OFF. DO NOT get this app it CRASHES all of the time again and again There are three other apps that are way better and cheaper than this

27. ★★★★★subscription creeps up, limits squeeze

    $10 for 5 invoices. Their plans are broken. They want to force you to pay $40 a month for unlimited invoices. The other two plans they limit the invoices to 2 per month or 5 per month. For someone who does lawn maintenance or pesticide apps in multiple clients. This app is not worth it. The $40 plan should be for big companies and not force it on small ones

28. ★★★★★money gets stuck, support goes quiet

    SCAM APP. Have kept my payment on “pending” for the past 3 weeks. NO CUSTOMER SERVICE PHONE NUMBER!!! Save yourself the trouble and stay away from this app!!!

29. ★★★★★freezes and logs you out

    App doesn’t work!. I’ve paid for a professional subscription, and now I can’t log in. DO NOT WASTE YOUR MONEY IN THIS APP!!!!!

30. ★★★★★money gets stuck, support goes quiet

    No help after hacker hacked my account. I have PayPal set up through invoice2go someone figured out how to get around the double authentication and changed my PayPal link to another email address. All invoice2go keeps telling me as I have to take it up with PayPal. Even though someone hacked my account through invoice2go and change the information through their website, not PayPal website. Two different ladies in customer service just kept telling me the exact same thing over and over and over when I try to explain to them they didn’t hack into PayPal they hacked into your website and stole my money. They said there’s nothing we can do about it. I don’t trust invoice2go anymore to accept payments. Luckily it was only $325, but I asked the lady if It would’ve been $5000 would I be out the $5000? She said yes, you have to take it up with PayPal. PayPal understandably said all they can do is direct money to an email address from their website. Totally understandable. So now we’ll be using another software that doesn’t tell me. It’s my fault for someone hacking their system. I’ve used this system for almost 10 years now, but I can’t trust them anymore.