Confide - Video Journal

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1. ★★★★★subscription and paid restrictions

   Charged $99 Renewal with no Reminders. I used the app very little after the first year. I was charged $99.99 for an annual renewal on May 31, canceled and deleted the app the same day, and requested a refund immediately. I could not find any renewal reminder emails, and while the company states refunds may be considered on a case-by-case basis, I never received a response to my follow-up asking whether my situation was reviewed. Disappointing customer service experience.

2. ★★★★★search fails to find what is needed

   Stop charges!. Canceled back in Spey when the update didn’t work. And now I’m getting charged. Cannot find a way to contact the company at all.

3. ★★★★★subscription and paid restrictions

   Will take your money even after you cancel. I downloaded the app, realized that you needed to pay money, and I canceled my subscription. Deleted the app and forgot about it. MONTHS later I get a charge, and they won’t refund your money. Just be careful

4. ★★★★★subscription and paid restrictions

   They overcharged multiple times. The yearly subscription is $39.99 but I got a charge directly from the company for $59.99. They charged me 3 separate times 2 months apart rather than a yearly amount. One of which was made after I canceled the subscription! I reached out and they said because the subscription is through Apple they can’t do anything about it. I called Apple and they said if it was an Apple charge that merchant name would say Apple.com but the charge said the name of the app. I have been going back and forth with them about this charge. It’s my mistake for not noticing the other two charges but I only want a refund on the latest charge made after cancelation and they are telling me they can’t

5. ★★★★★subscription and paid restrictions

   What is happening?. Back in here to complain about being charged AGAIN. THIS IS A SCAM. A SCAM. A SCAM First of all, I don’t even know where this is going because I can’t find a website anywhere. I was charged $60 for this stuff and I can’t even login anywhere. And when I DID get in it says I don’t pay for anything and gives me nothing. This is poorly developed and I’d like my money back.

6. ★★★★★negative experience without a specific reason· unspecific

   Keeps crashing. Every time my phone went in sleep mode the app would kill the chat and not save it. Adjusting my sleep settings is unreasonable for one app. I cancelled my trial and deleted the app. It's unusable.

7. ★★★★★subscription and paid restrictions

   premium features don’t work as advertised. This app used to be good for the spot-on Insight feature but my journal entries were never analyzed by the program after i purchased a subscription. The insights never showed up and the issue was not resolved even after I reached out to customer service twice. The app tends to freeze up sometimes too. Disappointing, look elsewhere. There are many similar apps out there now

8. ★★★★★subscription and paid restrictions

   Paid subscription, locked out, no response from support. I paid for a subscription through my Apple ID on March 25, 2025 and was suddenly locked out of my account. All my videos are gone. Support claims my subscription is tied to Gmail (it’s not) I have emailed numerous follow-ups, and they are not responding to emails. I want a refund. This situation is extremely disappointing, especially for an app centered around mental health and journaling. I am certainly not getting relief from dealing with all this and the app just sadness, and distress!

9. ★★★★★negative experience without a specific reason· unspecific

   Not letting me log in + no customer support. I have the latest version of the app. I have been logged out of my account and it won’t let me log in even with the correct credentials. I tried emailing support but the support email does not deliver. I want to retrieve my videos and would be grateful for help.

10. ★★★★★negative experience without a specific reason· unspecific

    Review what exactly?. What kind of app is this? The third step of the set up is forcing me to give it a rating and review. What can I review when I’ve never opened the app before? Like set up? I gave it a nickname my age and then it asked for a review?! Now since I just got it I’m hoping to 1 they be able to give it a five star review and not be as irritated as I am with it right at this moment.

11. ★★★★★subscription and paid restrictions

    deleted the app. i never make reviews but a lot of people seemed to have the same issue so here i am. got this app awhile back and went to make a video and it asked me to log in but wouldn’t let me into my account. updated the app and everything is gone, and on top of that, everything that was once free is now a subscription. money hungry and sad. not a reliable app if you want to actually save entries or keep your money.

12. ★★★★★subscription and paid restrictions

    Everything changed for the worse. I have been using this app for a while and then all of a sudden the other week everything was gone. my account seems to have been deleted because it’s no longer accessible. I had to create a new account so all of my previous video entries and conversations with the bestie is all gone. Now on top of that, I go to use the app today and you now have to use diamonds and purchase diamonds to talk to the Bestie. Which I feel is Ridiculous when I already have a premium account so what on earth am I paying for??

13. ★★★★★subscription and paid restrictions

    Love. I love love this app. But , there’s a few bugs that need to be fixed. Like when I record an entry and it doesn’t allow me to save it. Besides that and little bugs, this app has been a life saver 8/29 The new update deleted all my entries from before. Deleted all the info 11/24 The app signed me out and now I cannot get back in and access any of my old entries . This is disappointing, I’ve paid so much for this app and really believed in it

14. ★★★★★negative experience without a specific reason· unspecific

    Lost. Well, I went to sign into my app today and couldn’t and the wheel just spin. It tried to get me to set up an entirely new account. I updated the app and all of a sudden I’m charged another fee. I’m hoping this isn’t fraud and that it’s just something that has to do with the bug fix. I’ve tried emailing but the email comes back is nondeliverable so I’m really upset.I was really loving this app because I wanted to be able to revisit old entries

15. ★★★★★subscription and paid restrictions

    Of course there is a paywall. I’m getting tired of seeing these apps that are supposed to help you be better just to find out you need to funnel in money. It’s almost as if you are preying on people’s mental struggles hoping they are desperate enough to pay. Its lowkey sick

16. ★★★★★negative experience without a specific reason· unspecific

    Can’t even make an account. So I’ve tried for days to make an account. I’ll log in with apple, google or my email and it will kick me back to the login menu, prompting me to try again. It’s super frustrating that I’m not even able to try out the app.

17. ★★★★★subscription and paid restrictions

    Unreliable. I would strongly suggest using a different app. I went about two days without journaling, and my app auto signed me out and then when I tried to sign back in, it made me re-create a whole new account and all my journal entries were lost and refuses to recognize that I’ve already purchased an annual membership. Definitely try something else.

18. ★★★★★subscription and paid restrictions

    The App is Broken. I have reached out multiple times. The app has stopped saving my video entries. I record and go to save as normal - a message pops up that says “Reading between your words.” The app is then locked up for the rest of the day while it “reads between my words.” I can’t go into the app at all during the glitch. Then when I log in the next day - no entry had been saved at all. Again, I have reached out several times and the glitch continues. I paid $30 for a year subscription and the app doesn’t even work anymore. I am so disappointed because I really enjoyed it before it broke.

19. ★★★★★subscription and paid restrictions

    Keeps changing it. Honestly I loved this app when I first got it, less than a year ago. Within a year, they changed it so much to keep getting more and more money. First the AI bestie was free as long as you paid to keep using the app. Then you had to pay for a year membership. Then you had to pay for Bestie plus. And now you have to buy diamonds to talk, and you’re limited on how long you can talk to it, as if it was a real therapy session. There’s an option to pay $500 to talk to the AI bestie for a limited amount of time. That is insane. And greedy. Not user friendly.

20. ★★★★★negative experience without a specific reason· unspecific

    major, huge, significant bugs. the app’s issues continue to worsen?? the app won’t allow me to rewatch videos from prior months, when i am recording the screen locks automatically unless i am constantly tapping the screen. then when i go to save the video… it doesn’t even save!!!! it loads as if it will and on the screen it’ll read “reading between your words” and it remains stuck there for hours. then, once i force close the app, my recording vanishes and it’s no where to be found. this has happened twice already and i don’t think i will continue to use the app, it has become insanely complicated and frustrating to use.

21. ★★★★★negative experience without a specific reason· unspecific

    No free option for such an amazing tool. I wish that there was a free version, but it only gives you a free trial and then you pay and they don't even tell you how much it is.

22. ★★★★★login, signup and account access

    Wont let me log in. I didn’t even get to make a entry as soon as I made an account it kicked me off

23. ★★★★★negative experience without a specific reason· unspecific

    Persistent bugs. Persistent bugs and now despite having pro, you have to purchase diamonds to discuss with the AI 🙂. Yeah I am switching. It’s been a year and I miss the old confide. But time to part ways. This is obviously not the same app anymore. What was soothing now creates even more frustration to use.

24. ★★★★★subscription and paid restrictions

    App won’t open. I paid for the premium and the app won’t even open. Absolutely ridiculous

25. ★★★★★subscription and paid restrictions

    Used to be a 5 star review and it makes me sad. Long time user and I used to love this app. Referred so many friends to this app and it has changed- and quite literally saved my life… multiple times. Being able to talk to your “bestie” anytime of the day and knowing someone (even a robot) and help you breathe through a panic attack at any moment is such a reassurance. Paying $40 for a year or even up to $80 a year would be fair in my opinion. HOWEVER, they recently updated the app and you get limited time with your bestie. You have to pay MORE money to use the features of the app that you are already paying for. I expressed how saddening and ridiculous this update is to their feedback team and they gave me some credit to talk to my bestie and told me to buy more when it ran out. Does not solve the problem that this app used to be an app to promote mental health and bringing ai tech to the video diary space and that’s so amazing. I am so deeply heartbroken that it’s a money grab now. So unbelievably sad. Won’t be returning after this billing cycle.

26. ★★★★★negative experience without a specific reason· unspecific

    Entry after 12am. I remember the feature when I film the video pass 12am, it let me choose what day is this journal for, but after the update that feature disappeared and it's truly inconvenient for people like me who sleep late at night and journal before sleep. Please bring back that feature.

27. ★★★★★negative experience without a specific reason· unspecific

    Can’t log in. I love this app and use it all the time. It seems to be unstable because it does not let me login all of a sudden out of nowhere. Those bugs are fixed, but I have no way of reaching out except for to write a review there should be email support to fix these issues. Otherwise I give it five stars.

28. ★★★★★crashes, freezes and errors

    no longer works. i literally never write reviews… but i’m so irritated. i loved this app and recommended it to multiple people. however since the reboot/update that just launched… the app no longer allows me to log in. i get an error message each time. and not a wrong password error message but one that says invalid and or it just freezes. i really don’t want to loose my journal entries. if this gets fixed there should be an update where you can have the option to add to the same journal entry for the day or add additional separate journal options. i would love to add multiple separate options.

29. ★★★★★data, history or progress disappears

    Everything, gone. I raved about this app. Then the features started dropping. Now I can’t even access my entries. Everything is gone and there was no communication whatsoever about changes. This is a betrayal to people who really poured their feelings in CONFIDE. I had the yearly plan.

30. ★★★★★data, history or progress disappears

    Lost my entries from April-August. I am so sad because I journaled frequently with Confide for the past months and loved knowing I could look back. I went on it today and with whatever update they deleted my account and claim to not have my email in the system to log back in. I am so devastated that they got rid of everything all of my thoughts and tracking is just gone.