Wegmans
300 reviews read · 5 themes
praise 0% · mixed 21% · complain 79%
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Complained about
Mixed
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- ★★★★★login and account access broken
Does not allow you to log in. The app is barely functional since it was “improved”
- ★★★★★shopping list and in-store aisle navigation
New Updates makes shopping more difficult. I like the system with the “get it” / “got it” lists, but having items that are on my “got it” show up as a number when I’m searching is really frustrating. When I search an item, it looks like it’s already on my list and then I go to the store and forget to get something because it’s on my “got it” list that I’m not looking at. Do I need to clear out the “got it” list after every trip!?? Items on that list shouldn’t show up in searches as if they’re already on my list.
- ★★★★★shopping list and in-store aisle navigation
Wegmans Doesn’t Get It. The app update of redesigning the shopping list to Get it/Got it is the worst thing to happen to this app. Item counts are jacked up. Items get accidentally bumped to the got it list while actively shopping in store. I’m going to a paper list for shopping in future until this gets resolved. Too many trips back to the store to get things I wanted and didn’t bring home. It’s like they’re doing in on purpose.
- ★★★★★performance degradation and lag after updates
Bugs Galore. This app is always buggy. The most current bug is an error logging in. Other bugs consist of items not showing up in the search, the shoppers club card doesn’t scan, and sometimes my shopping list get deleted on its own.
- ★★★★★login and account access broken
Can’t sign in for about a year, tried everything. “Something went wrong, can’t sign you in, try again later”. I’ve tried changing my password. Trying a new email. Tried deleting and redownloading the app. It’s a mess. No answer from. Wegmans
- ★★★★★other
Notifications. There’s no way to customize notifications to stop the constant ads. If there is, it’s not easy to find.
- ★★★★★performance degradation and lag after updates
Hasn’t worked and still doesn’t. Over a year ago I got so fed up with the app not working (wouldn’t even let me sign in or show coupons) that I had to delete and use the website. That was all good and fine until today when the digital coupon link said “this page is no longer available”. I spoke to a store employee and they said let’s try the app again because it’s gone through a lot of revisions and now works properly. So, downloaded the app and sure enough doesn’t even allow me to sign in! Wegmans has one of the worst working apps I’ve ever encountered. So now I can’t use the app nor does the website work properly.
- ★★★★★shopping list and in-store aisle navigation
Frustrating is an understatement. It’s great. When it works. Which is only occasionally. The search feature where you can sort by “my items” is nice, but the search just simply doesn’t show all the items, often I need to add a similar item just to get me in the right aisle to find why I actually want. And just today I made my whole list, and then added one final item. The entire list reset and the only item on it was that last item. So. Frustrating.
- ★★★★★login and account access broken
Not what I was expecting. Personally the app is horrible. The coupons are nice but the app in itself is terrible. It never works and constantly signs me out. I have been In several situations where I was stuck unable to use the coupons I needed because it signed me out. I believe it’s a bug in the app but it’s been like this for the seven months I’ve had it. My phone number never works either, which is weird because it takes the shoppers club with my phone number but doesn’t let me use the coupons.
- ★★★★★performance degradation and lag after updates
The worst ever!. This is probably the worst generation of this app ever. Good luck navigating this thing in under 15 minutes. Takes forever to find your shoppers club card let alone find anything else epic fail.
- ★★★★★performance degradation and lag after updates
Terrible app. Love Wegmans but hate this app. Please make it better. It’s so glitchy.
- ★★★★★login and account access broken
Can’t log on!. What happened? I used to use this on a regular basis but now I can’t log on. “Something went wrong! Please try again later” is the only clue I get. A completely useless message. Tell me what went wrong!
- ★★★★★other
Doesn't show if items in/out of stock. If they don't show whether items are in or out of stock, I'm not wasting my time going to the store or ordering online! Get with the times, Wegman's!
- ★★★★★login and account access broken
Can’t log in. I usually love this app, but I keep getting a message that “something went wrong” and I should “try again later.” Please fix this bug!
- ★★★★★other
Digusting. Literally gave me the wrong my food I ate it and could of died bc I’m allergic.
- ★★★★★shopping list and in-store aisle navigation
Downward trajectory. I love Wegmans and using the app, but every update seems to make the use and functionality considerably worse. After the latest update I cannot even open the app. Previous versions were much cleaner organized by aisle, easier transfer from saves list to shopping list, etc. Hopefully a new update that restores functionality is coming soon.
- ★★★★★performance degradation and lag after updates
It was good once….. I use this app for creating a grocery list and this app used to be good. However during one of their updates, this app went from useable to utter trash. It doesn’t want me to check off items as I shop. It randomly reorders my list as I shop instead of keeping it by aisle. When I go into the “got it” section to add items back to my main list for the next week, it doesn’t want me to uncheck the items. Nor does it want me to be able to delete them. It is slow. Buggy. And makes my shopping experience not as pleasant as it used to be. Honestly I might go back to my old paper list or notes app.
- ★★★★★other
Stop forcing frequent app updates!. Other apps do releases without forcing users to update immediately but this is one of the rare apps that forces you to update with every single release!! Wegmans should fire these app developers!!
- ★★★★★performance degradation and lag after updates
It keeps getting worse - I miss the old app. Each update seems to replace an old problem with a new one. First the search was slow and lagging. Now that it’s faster, the search results are horrible. If you don’t know the exact product name, it’s impossible to find what you’re looking for. The old app was perfect. This one is making the shopping experience so much harder than it needs to be.
- ★★★★★other
Annoying App Updates. Why are you releasing FORCED app updates like every two weeks?? It’s fine to update the app, but why in the world would you make them forced? It’s incredibly annoying.
- ★★★★★performance degradation and lag after updates
App is a slow buggy mess. The app was in a decent spot previously but since they updated it a month or so ago, it’s been an absolute nightmare. Search feature is still terrible, sorting of the list is buggy and makes no sense for the store layout, you need to click multiple times to try and check something off your list and even when you do it takes 5-10 seconds to register sometimes. You need to either fire or re-evaluate your dev team.
- ★★★★★performance degradation and lag after updates
UI Redesign results in slow and laggy performance. I’ve been awaiting an update that corrects the lag users experience on critical features since your new architecture was launched: 1. item search (your attempt to preload results is what’s slowing you down, user clicks return key after typing but, oh, wait for the preload before you go to next step. Your sequencing and timeouts are not aligned. 2. Item clearing when shopping. I should haven’t to wait for more than 250ms when tapping on an item to say I’ve got it. Especially when I want to select multiple in a row. Your previous architecture seemed to have performed better. - A concerned lover of Wegmans
- ★★★★★login and account access broken
It’s like someone is trying to kill off Wegmans business. Either someone in the engineering team is trying to sabotage the business from within or there is so much chaos that no one knows what’s going on. Either way the result is an app that stopped working. It just doesn’t let me login, period. I used to be able to just hop over to the website and do the shopping there instead, however now the “improvements” finally spread to the website as well. Last couple of weeks My Items wasn’t working (wouldn’t add them to the cart) and I had to search for all the items one by one. Now it won’t let me login. Great job!
- ★★★★★performance degradation and lag after updates
SO SLOW. This app ruins my day every time I have to use it. It’s been ridiculously slow since the redesign, which was a long time ago now. There’s no excuse for this extreme downgrade to not have been fixed yet. Please fix it or put it back to the way it was!
- ★★★★★performance degradation and lag after updates
Rehire whoever you let go because this app has taken a massive nosedive. Who on their product team did Wegmans leadership let go? Get them back. Because whoever you’ve got working on this now doesn’t know what they’re doing. Is it interns? Did you think you could save money with AI coding? Wegmans should be embarrassed by this app. In the meantime, rollback this laggy and buggy version and go back to the one that worked.
- ★★★★★performance degradation and lag after updates
Awful lag and slow search results. Love the store but the app is getting worse with every update! The search doesn’t work and it takes forever to load my list!
- ★★★★★login and account access broken
“Something went wrong” message every use. App never lets me sign in. It always says “Something went wrong. Please try again later.” I’ve uninstalled and reinstalled the app, and it still doesn’t ever work.
- ★★★★★delivery tracking and shopper communication
Idk who designs the app now but. The biggest issue for me right now is we used to be able to see what items had been shopped so far on pickup orders, and what was left. There’s buttons that say view order but they don’t work. At least for me it doesn’t work, after I approve a change .. it’s also REALLY SLOW.. where is the chat function when the shopper is shopping? It only comes up as texts
- ★★★★★performance degradation and lag after updates
Terrible app that makes shopping harder. This app is the slowest and laggiest I’ve ever seen. I never do app reviews but this one is so terrible I felt compelled to do one for this.
- ★★★★★performance degradation and lag after updates
constant freezing. I love Wegmans but the app is awful no matter how many times they redo it. My service will be working just fine and my internet speed will be fast- yet somehow the Wegmans app will take 5+ minutes to load a single item :( I just want to prepare my cart but I don’t have all day. It will close randomly as well. Sad.