HEOS

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1. ★★★★★negative experience without a specific reason· unspecific

   Poorly design software. The HEOS speakers are of high-quality. But the HEOS app on my iPhone is terrible sometimes things work and sometimes things don’t. And can depend on the upgrade that I just received when something stops working just trying to control the volume on the speakers sometimes can be a real challenge. Definitely getting rid of my Denon AVR receiver.

2. ★★★★★negative experience without a specific reason· unspecific

   Only minimally functional. Given the supposed objective of HEOS, it is really too bad that it doesn’t “play well” (i.e., interface or function) with streaming services like it’s meant to do. For example, it can handled well its listed internet radio stations, but it simply doesn’t work well with Qobuz.

3. ★★★★★search fails to find what is needed

   Did not work for me.. Using this app trying to connect to my Qnap nas to play through Marantz av receiver was a nightmare. Could not remove or reset the server, sometimes connected, sometimes not. When connected, the search function did not retrieve any information, cannot set the server to a subdirectory, so gave up after many hours of frustration and switched to QMusic.

4. ★★★★★negative experience without a specific reason· unspecific

   Unreliable Failure. Attempting to get this app to cooperate with MLS cinema AV receiver is a frustrating nightmare. Bluetooth transmitter function is one of the worst configurations I have ever encountered. I would say this should be considered an epic failure.

5. ★★★★★crashes, freezes and errors

   Terrible and cluttered interface. I just can’t help but wonder what some app developers are thinking. The interface is so cluttered, and full of space wasting graphics. Although you can change some parts, the biggest space wasters persist taking up space, and making this buggy app difficult to use. Most of the time you cannot ungroup rooms by dragging them, as it tells you to do. It takes me numerous attempts to u group them. How about making a nice, space efficient and streamlined app interface? It also takes way to long for streams to start, even when just trying to use the line in on the pre-amp unit. Wish I had never bought the thing.

6. ★★★★★negative experience without a specific reason· unspecific

   Worst app and receiver ever. From day, one this app and the receiver have been nothing but frustration. I’ve had it for two years and I finally had enough will never buy Denon product ever again.

7. ★★★★★negative experience without a specific reason· unspecific

   The. Absolute. Worst.. Do yourself a favor, get Sonos.

8. ★★★★★negative experience without a specific reason· unspecific

   Compatible issues with Denon AVR-X4700H. I have been using the HEOS app with my Denon AVR-X4700H for more of 4 years without issues, but recently the app not recognizes this receiver. This is very disappointing as the my receiver is a high-end and relatively recent model. I would appreciate a clarification on weather this is a temporary issue, a bug introduced in a recent update, or an intentional change.

9. ★★★★★negative experience without a specific reason· unspecific

   Can not create account. To create an account, they send you a link to your email. I clicked the link and the link is unable to be opened by Safari or Chrome. Their support page is dead. There’s nothing there. I don’t think this app is supported or something is very wrong with their website.

10. ★★★★★negative experience without a specific reason· unspecific

    Please Fix Soundcloud. This issue has been known for years and it has yet to be fixed?? where is the integrity within the staff.

11. ★★★★★negative experience without a specific reason· unspecific

    Forced account creation. Forces creation of HEOS account to connect receiver to WiFi.

12. ★★★★★slow performance and long loading times

    Regret. HEOS performance causes me to wish I had bought something else. Sound bar falls off the network, then must be unplugged to restart. Control with the app has significant lag. Saving up to replace with something more reliable.

13. ★★★★★negative experience without a specific reason· unspecific

    This is ponderous. Um. This sucks.

14. ★★★★★negative experience without a specific reason· unspecific

    Never buy Denon again. Forces you to register this app, or else they disable WiFi & AirPlay. What manufacturer does that?? Never buy Denon again.

15. ★★★★★negative experience without a specific reason· unspecific

    Bad connection and interface. It doesn’t work correctly. It keeps giving me error messages. I contacted support did everything that they suggested and the error messages keep coming. Sometime HEOS can’t even connect to my phone’s music. Very bad interface. Essentially after playing one or two songs it forgets what it’s doing

16. ★★★★★negative experience without a specific reason· unspecific

    Awful. I understand you don’t make this product anymore, but you could at least update the app so that it works for the people that already bought the product. I had connected this to my computer once and it just decided it did not want to connect any longer and no matter what I do. It’s still thinks it’s connected, but it is not.

17. ★★★★★negative experience without a specific reason· unspecific

    Another reason not to buy Marantz. When it works, great, then there’s the issues that follow. Connectivity issues, followed by the need to go through the trouble of fixing it. Then there’s app setup, pain.…

18. ★★★★★negative experience without a specific reason· unspecific

    Bad Software. Working with Tech for over a year and still not fixed, all speakers don’t work together!

19. ★★★★★negative experience without a specific reason· unspecific

    They broke the app. Upgraded today and now can’t stream any music services

20. ★★★★★a needed feature is missing

    Complicated. Should have gone with Sonos

21. ★★★★★negative experience without a specific reason· unspecific

    无法添加资源. 请问开发者怎么添加同局域网内电脑上的音乐文件夹？

22. ★★★★★subscription and paid restrictions

    Totally neglected. This app used to function okay. It has been neglected so long that the interface doesn’t even function. I thought it might just need to be reinstalled. Technology has left Denon behind. It is a shame considering how much I paid for the amp.

23. ★★★★★negative experience without a specific reason· unspecific

    King of all music apps. This app is easy to use and a stellar addition to Denon and Marantz receivers

24. ★★★★★crashes, freezes and errors

    Password reset is not working right now. I recently wanted to listen to the new Megadeth album on my big speakers at home and I haven’t used HEOS for quite a while now I was previously subscribed to Deezer but now I use Apple Music or Spotify, but when I start trying to play a song it still thinks I’m trying to play it on Deezer and cut it off after like 15 seconds. Deleted my old Deezer app went into the settings in HEOS and can’t seem to make this thing work so I tried to reset the password to log back in and it does not work. I think nobody is supporting this app anymore.

25. ★★★★★negative experience without a specific reason· unspecific

    Terrible app. It is very hard to work around the poor flow of the app screens and the bugs. It’s keeping me from adding another two HEOS speakers.

26. ★★★★★negative experience without a specific reason· unspecific

    Poor app. The Heos app constantly needs to be reinstalled as it doesn’t let us sign-in via our iPhone.

27. ★★★★★negative experience without a specific reason· unspecific

    My speaker sucks. I bought a heos 7 and it will not pair with the app no matter how I pair it. My speaker is also delayed with sound. So if I’m watching someone talking the lips are not lined up with the sound coming out of the speaker.

28. ★★★★★negative experience without a specific reason· unspecific

    Queue count. Please increase the queue to 5000. Thank you.

29. ★★★★★negative experience without a specific reason· unspecific

    New interface = issues. New interface is extremely buggie! Never had problems with the old one.

30. ★★★★★negative experience without a specific reason· unspecific

    Used to be good. Lousy - a few years ago it was a great ap to give options for playing music via our home speakers. It used to be easy and clear to play from my phone (device with the app) or connect to a streaming platform. Now it is a trainwreck - hard to navigate, hard to control and chancy if it will even work. Do better.