Noom Weight Loss, Food Tracker

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★app crashes and loading failures

   App won’t load. I spend way too much time getting this app (which I pay handsomely for) to load. I’m constantly reloading the app, turning off my phone, and attempting to solve access issues. It’s getting to the point where I wonder if it’s worth all the hassle.

2. ★★★★★gamification: seeds, streaks and intrusive animations

   Loved Noom and then they added the horrible concept of seeds. I was an avid fan of noom. But then Noom decided it knows better than the paid users. Added the concept of seeds that I do not care about. But they will not let you opt out of seeds. The annoying part is every so often they give you the stupid seeds as rewards and freeze up the screen for 30 seconds or so making it impossible to use Noom when you are in a hurry. I have complained on their user forum and Noom has blissfully ignored my request. I don’t have a problem if other people want to use seeds. But just give me the option to opt out. Not possible. I am NOT renewing my noom subscription.

3. ★★★★★aggressive glp-1 upselling and medication delivery issues

   Money pit. Don’t do it. The “Dr’s” that oversee your plan don’t do anything and can’t even answer basic questions about doses!!!

4. ★★★★★aggressive glp-1 upselling and medication delivery issues

   Pro big pharm. I didn’t even get signed in fully before you people shoved GLP ones down my throat. And then have the audacity to charge nearly $300 for your program? You do realize GLP ones do what your program will do, right? People use it to lose weight quickly. Your system is not designed to help people lose weight without drug drugs.

5. ★★★★★app crashes and loading failures

   Horrendous App and Services. I literally never put reviews on this store. Ever. I felt I had to because I truly feel like this has been the worst customer service and app experience I’ve ever had. Ordered the GLP 1 on the 10th. Still no medication in the mail. I have not been able to open the application once because it keeps crashing on me and customer service has tried to provide the same exact solution 3 times. I’ll be canceling my subscription (BEFORE IVE EVEN RECEIVED THE SERVICE!!!) and taking my business elsewhere.

6. ★★★★★app crashes and loading failures

   Buggy. Issues on iPhone. Very buggy with material not fitting into normal screen view

7. ★★★★★app crashes and loading failures

   14.22 version broken. App is loading very slowly, buggy, simple things like logging meals won’t save I’ve tried closing and reopening the app, offloading and re-installing, even turning my phone on and off in between those steps

8. ★★★★★app crashes and loading failures

   1/3 of Screen cut off. I wasted time and money on the trial...I can't even read the info on the app. 1/3 of the screen is cut off. Do not recommend.

9. ★★★★★app crashes and loading failures

   Always broken. Always broken. You have no working help. It did not used to be broken all the time. If I did not have home I’d get my money back and call it a day.

10. ★★★★★gamification: seeds, streaks and intrusive animations

    I thought this was about me.... This appeared to be the easiest way to get the help I needed/wanted, however things as simple as tracking weight loss are clouded by nonstop ads and app pops about things that are irrelevant. Even as a paying customer

11. ★★★★★aggressive glp-1 upselling and medication delivery issues

    GLP money grab. Asked about 3-5 questions to determine I need a monthly subscription of GLP. No goal setting or meal planning - just medication straight out of the gate. Did not ask if I was postpartum or nursing. Total money grab and absolute waste of time. Go to a doctor for meds always.

12. ★★★★★fraudulent charges and impossible subscription cancellation

    Don’t do their glp 1 bait and switch. I signed up for their glp 1 program it stayed after 150 a month trial it would be 250 for 3 months of medication and clarified as well and then when I check what my charge is going to be I see 747 dollars screw this place

13. ★★★★★fraudulent charges and impossible subscription cancellation

    Fraudulent charges over $300. I signed up to be charged weekly, and was charged over $300 for the entire year. Also the app wasn’t working and I complained about receiving articles. Other reviewer also report that the app hasn’t worked this year.

14. ★★★★★app crashes and loading failures

    horrible program. the download is hard to do

15. ★★★★★app crashes and loading failures

    Unreliable app for cost. The application fails often on iOS. There is actually no way to contact your coach, even though you’re paying for the service. Your coach chat and virtual assistant will be grayed out. It will show as an archived conversation and not permit you to send any messages to them. You can try chatting and waiting for an actual person to go into the chat. That is at least 30 minutes or never.

16. ★★★★★app crashes and loading failures

    Dysfunctional app- no resolution. BEWARE. My app has been dysfunctional for over 5 weeks and the company hasn’t fixed it and will provide no compensation for the loss of use “because I purchased through Apple subscription”. The T&Cs say the company has no responsibility for the app to actually work.

17. ★★★★★gamification: seeds, streaks and intrusive animations

    Too cute. The latest update forces users to participate in a rather silly (to me) process of accumulating “seeds” and acknowledging each day that “I’m Committed “. If others find it useful, great but please allow me an escape by making this latest nonsense optional.

18. ★★★★★incomplete food database and clunky food logging

    Cannot track fiber or sugar. Noom can only track basic macros but can’t report fiber, sugar, or calcium.

19. ★★★★★fraudulent charges and impossible subscription cancellation

    Stealing Money - Use a Better Service. Take caution when using this app! I used noom briefly and didn’t have the results I was expecting. I also was told by my physician to stop the medications. I tried to cancel and was told this was successful. I was then later charged twice for $860 ish dollars when I had not used any of the noom services and was under the impression the subscription had been cancelled. I spoke with someone several days ago who said both payments would be refunded and my subscription was now cancelled. I saw only one refund and was still getting messages from noom. When I called back today they suddenly said they would not refund the second payment as “I do not qualify” and I had to re-cancel. I asked to speak to a supervisor and they said they can’t transfer, but that someone would call in 5 minutes. I never got a call. There are other cheaper apps and sites now, I recommend those if you don’t want to deal with unhelpful customer service and basically throw your hard earned money straight out the window.

20. ★★★★★fraudulent charges and impossible subscription cancellation

    Over Priced and Hard to cancel. When I was using the app years ago it was about a full stomach even with high sugar foods like grapes. May work for some that can tolérate a high glycemic index. Very hard to cancel on an Apple phone and e mails to noom are worthless. Many actual gym options for less money per month

21. ★★★★★app crashes and loading failures

    App sucks doesn’t load. The app just perpetually spins with “accessing your account”. Tried reaching out to customer support with no results. Still manages to send so many reminders that I can’t do anything with. SO ANNOYING

22. ★★★★★incomplete food database and clunky food logging

    Another app forcing us to use ai. I’ve use this app for years for tracking my food and weight loss. I stopped using it for a bit and came back today to log my meal and I noticed that logging your food manually is now locked and requires a paid subscription!! You can take a photo of your food, which is not accurate and you can speak it, which is also not accurate like literally this makes no sense at all! Finding a new app NOOM SUCKS

23. ★★★★★aggressive glp-1 upselling and medication delivery issues

    Junk Science. This app told me I had a bunch of metabolic problems based off, from what I understand, my BMI, under the auspices of of the “face scan.” My BMI is what it is because I go to the gym every day and am naturally very muscular. I don’t see how this kind of “analysis” is even legal. I’m sure they were going to try to sell me the GLPs. GROSS.

24. ★★★★★fraudulent charges and impossible subscription cancellation

    Scam. Definition of an AD. u answer 50 personal questions just to pay $10 a week to get any further.

25. ★★★★★fraudulent charges and impossible subscription cancellation

    Extended Trial. I was going to cancel this app (full transparency I just wasn't keeping up with it) and they offered an extended free trial. So I figured, sure, why not. They still charged me when the original trial ended. Way to make a good first impression.

26. ★★★★★other

    Couldn’t get the program I wanted. I saw an ad for noon, offering a program for aging and metabolism. I thought I’d give it a try, since I’m post menopause and could use some guidance. I went through the process and downloaded the app. The program they gave me was diabetes prevention. I don’t have any close relatives with diabetes, my blood work is always in the healthy range, and I had a continuous glucose monitor and I was fine. No signs of prediabetes. Contacted Support and let them know all this and asked for the program I thought I signed up for. The agent told me “ the specific course you mentioned isn’t included in your version of the app.” But it’s the one I clicked on, so I don’t understand why not. All this to say, I am deleting the app and looking elsewhere. Be true to your advertising. If you’re advertising a program and someone clicks on that link, give them that freaking program, not something else.

27. ★★★★★app crashes and loading failures

    Trouble with App. It has been locking me out.

28. ★★★★★app crashes and loading failures

    App won’t open without coaxing. Not sure which update caused this bug but the app just shimmers when it’s opened. This behavior has been in place for over two weeks now and has caused me to miss logging because of time constraints. I typically have to try opening the app a few times before it’ll actually open. Not sure if it’s the bundle size, a race condition, or a server issue. And before someone responds asking me to take the extra step of contacting another support channel, I’ll say this: I’m a software engineer. I have to test my code on several devices and operating systems as part of my job. I see there are a few reviews mentioning this problem. At this point, just do the work of testing out the app on all supported iPhones ( I believe iPhone 8 is still supported). Test it against the version that worked prior to customers reporting this issue.

29. ★★★★★other

    Questions after questions. I answered all the questions. Twice. And there are too many if you’ve done this before. I just want to review plan options.

30. ★★★★★app crashes and loading failures

    Reverts To Free Version. App kept reverting to free version so I could never finish onboarding to med version. I tried to reach out to support and only get a chat bot which tells you to log out. Obviously, I tried that uninstalling reinstalling logging on the web, etc.. terrible support in a waste of $170.