Oportun: Savings & Loans

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1. ★★★★★login, signup and account access

   DO NOT USE!. I was suddenly locked out of my account without warning and neither my password nor Face ID worked. Customer support only provided generic troubleshooting steps (reinstall app, update, try another device, check Wi-Fi), none of which solved the issue. I was then locked out again for 24 hours. Communication with customer service has now been going on for a full week VIA EMAILS and I still cannot access my account or my funds!!! The password reset link they email you is also only valid for 1h, which is completely impractical when you are at work and cannot constantly monitor your emails. There is no flexibility or proper support for urgent account access?! There is no phone support, only email back-and-forth with no resolution. This has been extremely frustrating and unacceptable for a financial service. Wish I have never trusted them with my money. I need to pay urgently my mom medical bills and I can't access my funds for a WEEK NOW!!!

2. ★★★★★negative experience without a specific reason· unspecific

   Complete scam. This app is a complete scam and it will randomly take hundreds of dollars out of your account that you never setup. It’s inconsistent and fraudulent. Don’t download or use

3. ★★★★★negative experience without a specific reason· unspecific

   Scam. Does not let you contact them to cancel, scam app don’t purchase!

4. ★★★★★negative experience without a specific reason· unspecific

   No sirve. Malo

5. ★★★★★negative experience without a specific reason· unspecific

   No renovación. Tenía un préstamo, lo pagué incluso antes de la fecha y nunca quedé mal y jamás me pudieron renovar, solo por tener mi crédito un poco bajo

6. ★★★★★transfers between your own accounts and money put into savings count as spending

   Horrible horrible app. If i could give zero stars I would. 3-5 business days to transfer back MY MONEY into MY account? I think not. Horrible app i will be deleting.

7. ★★★★★negative experience without a specific reason· unspecific

   Don’t Download. I’ve used Oportun since when it was Digit. I loved it. Over this past week, however, I haven’t been able to use the app to get into my account. First I got errors and now the login screen won’t load. I have thousands of dollars in my account! Further, I’ve noticed recently that it’s been taking out hundreds of dollars at a time instead of the small increments it used to. Once I get access to my money again, I will be closing my account. I can’t trust this company anymore.

8. ★★★★★negative experience without a specific reason· unspecific

   App. En absoluto puedo abrir la app llevo meses con este problema y solo cuando me pide el pago puedo ver mi información, ya elimine, volví a descargar una y otra vez cerré cesión y nada

9. ★★★★★data, history or progress disappears

   This app sucks. I can’t withdraw my money and the money is there. I’ve deleted and redownloaded the app but it keeps saying there is a network issue

10. ★★★★★subscription and paid restrictions

    SCAM!!. This is a scam. First of all, it isnt free, you need a subscription to use its services. Secondly, trying to delete your account (which you have now linked to your bak info) is a NIGHTMARE. I couldn’t contact anyone, tried their email which didnt work, then called them within their listen business hours, and was told by their system i called outside their business hours, then hung up on. Theres no option to delete it in the app. Awful, do NOT get.

11. ★★★★★account bans or deletion without explanation

    Shady app. I have been a user since the “Digit” days and until about 2 months ago experienced no issues. Fast forward to now, they can’t seem to connect to my bank even though I have reconnected literally over 100 times and reauthorized through my bank. I was using the website in the meantime but the second I tried to close my account online, I lost COMPLETE access to both the website and app. They sent me an email saying they are “sorry to see me go” but “can’t confirm how much money I will be refunded” (there was $1200 in a fund and a $0.11 savings bonus in my account when they robbed my access). Apparently, they can confirm that I will get the $0.11 back but don’t know about the 1200. THIEVERY IS ILLEGAL and if I don’t receive my money there will be problems. I would not recommend this app to my worst enemy and I wouldn’t recommend anyone else ever use this app. They will never touch a penny of my money again

12. ★★★★★negative experience without a specific reason· unspecific

    Trash of an app.. You Can never access your account and it gives you the run around. Garbage. Just deal with the people.

13. ★★★★★subscription and paid restrictions

    Great Idea, BUT Takes Money Out Without Knowledge. Great concept for helping one save money, BUT I don’t like how it takes more money out often without it clearing it from you first. Yes, you can set limits to reach certain goals but after deleting these goals it still charged me. For that reason I deleted the app because I didn’t like how it would STULL take money out even when I manually set it not too. Later , I felt relieved because I thought I fixed this problem. WRONG! It was still charging my account $5 per month (subscription fee I guess?) after I had it deleted it and it was also charging me different charges by the cents?? I need a refund after this because this isn’t okay. The app should consistently notify when the app is taking money out. Very dissatisfied with this service.

14. ★★★★★negative experience without a specific reason· unspecific

    Terrible.. I got logged out of the app and can’t get back on. Terrible app. Terrible company. Can’t reach out to support to get back on. Don’t get this app

15. ★★★★★crashes, freezes and errors

    Glitch. I used to really love this app but recently each time I’ve tried to pull my money from this app. It’s giving me an error message. My money is basically held up in this app, and after reaching out to customer service, the bank and the location that is nearby. The city I live in no one is able to help. So the fact that my money is not available for me to retrieve is a major issue.

16. ★★★★★account bans or deletion without explanation

    Stop auto saving, but kept charging me. Many months ago I noticed the app stopped automatically pulling money from my bank account to save for me, but was still charging me the 5$ subscriptions fee. I’ve reset the app, updated it several times and nothing has worked. Still charging me for an app that does not accomplish its purpose is the same as stealing. I will NOT be using this app anymore.

17. ★★★★★login, signup and account access

    Fraudulent Charges. I never signed up for this app and they started charging me $5 per month. Nothing shows I ever purchased anything on my subscriptions page and I cannot even sign in. Scammers

18. ★★★★★account bans or deletion without explanation

    Savings Customer Service. For the building savings they have limited the amount of help you can receive if locked out of account. No verbal customer service no sms messaging. Also what I can tell an individual name Francisco who just copy and paste a link that doesn’t work . Once my account is unlocked after 24 hrs I will be taking my money out and taking my business elsewhere.

19. ★★★★★account bans or deletion without explanation

    STAY FAR AWAY. I never write reviews for anything but feel the need to warn anyone I can against using this app. I’ve been a member since this was Digit and I recently experienced an issue where I was locked out of my account. I attempted to contact their customer service (the phone number listed only allows you to talk with their loan department. There is NO phone line to talk to an actual person about issues with the app). I was told to email for help. I did so. The “help” they offered me was zero help at all. They locked my account and for the past week I have not been able to get into my account to withdraw my money. Money is still being taken out of my checking account and I have ZERO WAY to access my money. Their customer service is trash and I feel like my only next step is to reach out to a lawyer to get my money. I feel like I’m being scammed and taken advantage of and it’s completely unacceptable. Do not trust these people with your money!!!!

20. ★★★★★negative experience without a specific reason· unspecific

    Ladrones. Son unos ladrones ponen una fecha de cobro y dicen su pago se está procesando y no descuentan el dinero rápido para que haya recargo por no pagar el día que ellos

21. ★★★★★negative experience without a specific reason· unspecific

    It’s very frustrating. It is so frustrating that I can’t set an amount to take out of my account for each savings and I can’t set a date for when it should be taken out. Also it still overdrafts my account even with the protection on.

22. ★★★★★account bans or deletion without explanation

    Can’t get past login. I would really like to use this app. Unfortunately I have connected by bank 5 times and I can’t open an account or do anything else.

23. ★★★★★negative experience without a specific reason· unspecific

    Difficulty closing account. Horrible trying to close the account. Can only communicate via email. The phone number customer service is exclusively for loans. The savings aspect of the account was great at one time but trying to get the money out is like pulling teeth. I have had this account for over 4 years and if I would have know closing it would be a battle like this I would have never used it.

24. ★★★★★negative experience without a specific reason· unspecific

    Dont ever need to update your phone number. Ive been trying to get through to customer service for a few days to update my number and i keep getting these automated messages

25. ★★★★★account bans or deletion without explanation

    Thief’s. I’m writing this because they stole 250 straight out of my bank account, wasn’t in my savings, nor did i take out a loan. You guys literally used ACH to take out $250 to lend someone else??? didn’t even offer me a return like 2.5%-7% which a normal good bank does. Straight up just took it and lend it. Now I have to starve 5 business days (2 weeks Monday is a Holiday and today is Friday) Give me my damn money back or I will get AI to spam this Feedback page.

26. ★★★★★transfers between your own accounts and money put into savings count as spending

    Can’t get a hold of anyone. I recently made an account with oportun, my issue with this app is that I been having issues trying to connect my bank account to their set&save account. I’ve already tried 2 of them and the same Issues persist. I’ve emailed multiple times and followed through with the links and nothing is working. I’ve reached out to my own banks, and plaid and they tell me the issue is with Oportun. No one is responding to me, I just want to withdrawal my money out of the account, I have things to pay!

27. ★★★★★negative experience without a specific reason· unspecific

    Inconforme. Altos intereses, nunca reportan el credito .

28. ★★★★★subscription and paid restrictions

    Buggy at best, scam at worst. For nearly two years, I have paid the subscription and received no service. I loved this app when it was Digit. I recommend it all the time. Since Intuit bought the app, it’s become awful and I’ve actively told people to stay away. The app just stopped saving for my goals in spring 2024. I emptied out my account in 2025 and left a complaint. Oprotun reached out and refunded part of my subscription. I thought I exited the app completely, but I recently realized I was not thorough enough canceling my subscription. I redownloaded the app only to find while I have been paying the subscription for the past six months, I have not been receiving any service. The app STILL has not saved any money towards any goals. Nothing is paused. Even the default rainy day fund is empty. None of the goals are paused. This is extremely frustrating after lodging a complaint about the exact same problem six months ago. I cannot in good conscience recommend this app.

29. ★★★★★negative experience without a specific reason· unspecific

    ITRESPONDNIBLE DATA HANDLING. i was a Member of Digit back in 2017 ive always had different Numbers Throughout My Years (Metropcs, TMobile Boost Mobile, Cricket, GCI) ive had many emails and some i diont even log into anymore th ese guys have been stealing money from me since 2017 and continue to do it to this day ive contacted all the emails i could fine demanded suoervisiors i even sent copies of my social not only have they not stopped but theyve refused to closenit and gove me the contents but ive been Studying Blacks Law, Ucc Code and Learning From ROCKETLAWYER and Iameternalzion.com i will gets whats mine eventually (soon gona start studying cyber security)

30. ★★★★★negative experience without a specific reason· unspecific

    oportun scammed me. They won’t let you withdraw & customer service say they don’t work with the app.