Amex

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★negative experience without a specific reason· unspecific

   Stupid and aggressive rating upsell. Why do you ask for review every single time when I open the app? Who’s the growth PM? Super bad user experience

2. ★★★★★subscription and paid restrictions

   What 30 years as a loyal customer gets you.. With no notice, I was sent a demand letter because another credit card company notified American Express that I had what they deemed “ suspicious activity”. The other card was Capital One and they did not reach out and asked for any explanation whatsoever. They restricted my card.. And an American Express sent the demand letter. Even though I’ve had an American Express card over 30 years and never a late payment. My future does not include American Express or Capital One.

3. ★★★★★subscription and paid restrictions

   High interest rate. Interes to high and minimum payment high too

4. ★★★★★negative experience without a specific reason· unspecific

   Bad service. Brought some of my business transactions for the points, half don’t show up, customer chat is saying I don’t understand, it’s quite simple. Just bad service

5. ★★★★★subscription and paid restrictions

   Worst Customer Suport. Amex representatives will lie and illegally charge you against your will. Then they will find ways to make it seem like it was your fault and nothing you can do about it until you pay their ransoms.

6. ★★★★★negative experience without a specific reason· unspecific

   App redirects me here when I click on my balance. Here’s your damn review. Annoying app that redirects me here to do a review when I try click on my balance. Probably an error but 1 star for annoyance.

7. ★★★★★negative experience without a specific reason· unspecific

   May be its not worth having amex?. Was not that great and it felt is amex even worth of having it this has come not out of frustation but out of feeling not being giving enough attention

8. ★★★★★negative experience without a specific reason· unspecific

   Horrible. I’ll never use an American Express card again sayonara

9. ★★★★★negative experience without a specific reason· unspecific

   Fail to cover the back of your customer. After many, many years of being a loyal customer, not a single dispute on my record. I made a simple dispute with Priceline over a reservation, no services rendered you guys insisted on charging, even though I disputed the charges, you have lost me as a customer.

10. ★★★★★crashes, freezes and errors

    Beware of sudden freezes. I’ve been a faithful client for 5+ years. Business card. Never late with payments. Twice my card has been frozen by Amex, claiming an issue they suddenly have with my business documents submitted 5 YEARS ago!!! Wow. I was stranded out of town. My other card was hacked and had to be cancelled. Huge inconvenience. And to top it all, I wasted over an hour of my life speaking to an agent on the phone about this issue three months ago, and allegedly it was resolved. Now here we are again. This is horrible customer service. You should not just freeze someone’s account for no reason.

11. ★★★★★negative experience without a specific reason· unspecific

    Terrible support service. When I had a problem, they didn't try to help me in the support center, but left the chat while I was writing a message. I have never seen a more terrible support service that simply mocks customers.

12. ★★★★★negative experience without a specific reason· unspecific

    Absurd. Periodically review account and shut off card without notification, no call nothing. Typical. Been a “member” since 2015. Never had issues until this year, what gives? Oh, and change customer service back to better english speakers

13. ★★★★★negative experience without a specific reason· unspecific

    I wanted to put my trip on my new card. Hilton had other plans. These people used the card I put hold on and then charged my new card two more times. Said it would be fixed before I left and guess what ? I’m sitting at home E looking at 3 separate chargers still. Don’t bother calling 1800-hiltons cuz they don’t care in their stuck up foreigner accent. Mort to come as this battle continues as I wait their bs times for charges to be reversed from 24 hours which I was told first to 3-5 business days with their card. Funny when people ask for your opinion and you know the just don’t care one bit about you. That’s Hilton 100%.

14. ★★★★★negative experience without a specific reason· unspecific

    Escape lounges. Trash

15. ★★★★★negative experience without a specific reason· unspecific

    Enrolled Agent. AMEX was in my iPhone wallet. But wouldn’t let me put it on my new IPhone

16. ★★★★★negative experience without a specific reason· unspecific

    OTP. Why do I need opt every time?

17. ★★★★★subscription and paid restrictions

    Worst Card. AMEX is the card to ever use. They are unfriendly towards military members and change their policies. I was given a 57 dollar charge after my account was paid to zero. I spent 170 and paid it off immediately and was still hit with “trailing end interest charge.” Chase would never do this. The second my card is paid I will be closing it.

18. ★★★★★subscription and paid restrictions

    American Express National Bank. Completely worthless bank account. I’ve been a member of American Express for 20+years and they couldn’t even wave a fee with a mistake with a payment from American Express National Bank to American Express Gold card. Never had a returned fee during my 26 years with Amex. And they couldn’t even wave this fee. They are the same credit card and bank!

19. ★★★★★slow performance and long loading times

    Offers - Added to card search extremely slow. After updating the app to the latest version the search function for offers added to the card is extremely slow. Not sure what happened, but it wasn’t like that before. Amex please fix that!!

20. ★★★★★subscription and paid restrictions

    Great Service!. 6/18/2026, I really enjoyed my service with Amex (in the past). I charged on my unlimited card and immediately they lowered the credit limit on all my AMEX card’s. This card had a 35K limited is now down to ZERO, $0. All of my accounts on my credit report are paid on time just as AMEX and none of my other creditors lowered my credit limit. I’ve been a member for years and years, shame on you Amex for treating me as a low life NOT THE GREAT CUSTOMER THAT I LNOW I AM. My credit score is still excellent! So why penalize me for using your card??? I’ll never understand.

21. ★★★★★subscription and paid restrictions

    Noise. This app is HORRIBLE at letting the user know they have already scheduled payments, it’s like the hide that information so you will miss a payment! Very deceptive practice! It should be front and center on the home page that you have scheduled payments, not hidden deep in a sub menu! SCAM! Fix this deceptive, fraudulent trash immediately!

22. ★★★★★login, signup and account access

    So Unfortunate. This app used to be flawless, same day bank to bank transfers was the selling feature for me, and I went years without any issues, the biggest headache was not being able to have more than four bank accounts linked at any one time. Now…over the past month or two, I’m having such trouble linking external accounts, I receive error after error. I chat AmEx through the mobile app and I’m told the external bank is “ineligible…” despite being listed as available within the AmEx app. Several days later, I’ll attempt to add the account again and it works. I’m once again experiencing the issue today, and getting the same old scripted response from AmEx, the external account isn’t eligible. Really? I can potentially understand not being able to go the credential login method, but I’m getting the same error when I manually plug in the routing and account number; I should be able to add any US based bank account via routing and account number. Guess it’s time to start looking for a new primary bank.

23. ★★★★★negative experience without a specific reason· unspecific

    Please return cards to match the physical card you are issued. I’m so upset the app shows my card as gray, not the actual purple physical card I have. Please change it back.

24. ★★★★★negative experience without a specific reason· unspecific

    Low limit. Low limit

25. ★★★★★account bans or deletion without explanation

    bank pyt. Amex is linking incorrect bank accounts to my Amex, causing huge stress

26. ★★★★★negative experience without a specific reason· unspecific

    Horrible. Ficling horrible app. The customer services sucks so bad.

27. ★★★★★subscription and paid restrictions

    Amex App. Wow! Payment portal is the worst I’ve ever used. Only the ability to select one transaction at a time for selective payment and then you have navigate through four screens to confirm you want to pay. Horrible user experience! Come on Amex, you can do much better than this.

28. ★★★★★subscription and paid restrictions

    Amex is a joke and won’t protect the consumer! Don’t walk, RUN away from this joke of a company!. This company called to ask about a transaction that I immediately reported as fraudulent, they then charged my card more than a THOUSAND DOLLARS MORE THAN MY LIMIT and now even though I’ve called and jumped through all of their hoops they refuse to remove the charge and insist I will have to pay for it…. They can get the money from my cold dead hands! Again, RUN from this BS company at all costs! DONT WASTE YOUR TIME OR MONEY!!!!!

29. ★★★★★negative experience without a specific reason· unspecific

    President. I pay my bill info every month and pay my payments on time and my card gets declined for no reason very disappointing!

30. ★★★★★negative experience without a specific reason· unspecific

    Cesar. Poor communication