Petlibro

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1. ★★★★★negative experience without a specific reason· unspecific

   Awful UI. Edit: still no support. Awful product all around. Setup and app are a nightmare. Months after setup, had to change my WiFi password. Never was able to reconnect device. No simple way in 2026 to just go into setting and add to type in WiFi password. Watched videos, read diagrams. None of it worked for my device and app. Just kept telling me to “get started” over and over again. Now I drive 40 minutes from work to feed my dog. Disappointed

2. ★★★★★negative experience without a specific reason· unspecific

   Worked fine until now. I’ve noticed that the feeder keeps going offline on the app and scheduled feedings aren’t going through.

3. ★★★★★negative experience without a specific reason· unspecific

   Too strict. The physical products themselves are great but specifically the app portion for the Polar feeder is an absolute joke. You cannot schedule your pets feeding to your own preference. Why can’t I override and just open the bowl? Why doesn’t the bowl know I’ve added more food during an “active” schedule? Why can’t I have two scheduled going at once to have a complete three days of meals scheduled? Please listen to your customers and make these improvements.

4. ★★★★★negative experience without a specific reason· unspecific

   Love being advertised too constantly!. Nothing makes me happier than buying a product and being forced to look at a 100 dollar sub pop-up every time I dare misclick a button on my already expensive water bowl 😍 Wouldn’t have even bought it if there was another non pump based bowl to begin with! horrible app! ❤️

5. ★★★★★crashes, freezes and errors

   Frozen app. The app is frozen. Cannot use it at all.

6. ★★★★★account bans or deletion without explanation

   No Customer Support. I’ve been locked out of my account on the app for over 24hrs. I’ve contacted Petlibro via email, website, social media and phone with no help. The “customer service hotline” goes to voicemail with no call back.

7. ★★★★★negative experience without a specific reason· unspecific

   Horrible lately. This app has been ruined by updates over the last year. The ability for two people to login without logging the other out has been removed. Now, live video is non-functional. Don’t know why Petlibro is ignoring all the poor recent reviews. Recommend buying a different brand at this point. Too bad because it used to be functional.

8. ★★★★★ads disrupt the experience

   This turning into junk quickly. I have been using this app for a long time but in the past few months it is becoming increasingly unreliable. With no change in my wifi, app constantly needs resetting and dropping shared users. Add this problem to the Air feeder that has no manual button and you end up opening the lid to feed your animal at odd hours of the day!!! Considering switching to another brand. Those constant ads are not also helping at 3 am while trying to maneuver app glitches. Also I won’t be surprised sometimes from now when news break that all access to our location data that Petlibro desperately needs has been sold and used for nefarious reasons. This is my trust level now! Yey.

9. ★★★★★negative experience without a specific reason· unspecific

   Cannot use device due to app bug. Impossible to select WiFi for device because the app redirects to the wrong screen in iPhone settings

10. ★★★★★negative experience without a specific reason· unspecific

    STOP WITH THE ADS. i bought the feeder already; you already have my money. i just want to feed my cat, i do not need to be presented with an upsell opportunity. your product is supposed to make life easier, ads do the opposite. stop it please, or i will continue to give bad reviews.

11. ★★★★★negative experience without a specific reason· unspecific

    Private access to photos. Why do you need private access to our personal life’s photos ???? This shouldn’t even be on this app and should be changed settings to none or no permissions like other apps I will delete your app and get rid of your system because of your lack there of to see you shouldn’t take peoples data or have access to there personal life’s thru there photos CHANGE THE SETTING

12. ★★★★★negative experience without a specific reason· unspecific

    Requires FREQUENT login. The app requires you to sign in every time you open it. It is wildly inconvenient and extremely frustrating. It is almost as if Petlibro clearly wants the user to connect Apple or Google accounts so that they can steal more user data.

13. ★★★★★subscription and paid restrictions

    You can’t just use the device. You have to tell it your life story and your pet's life story. You get upsold on tons of products when really all you wanted to do is what you paid for: dispense food

14. ★★★★★privacy and excessive permissions

    If you value privacy tread not here. For whatever reason, this app is requesting my precise location in order to connect a device over WiFi. This is shady at best. Even worse the account deletion feature does nothing. If you value your personal data, avoid this company’s apps and products.

15. ★★★★★crashes, freezes and errors

    Broken. I keep getting network request errors and to try again later, hours later and even an update still broken can’t access my schedule or feed my pet.

16. ★★★★★subscription and paid restrictions

    You broke it!. I just got an update and now I can’t load my videos at all. This has been a constant problem since I bought the feeder. I don’t want a subscription, I just want to load from my SD card! Fix it!!!

17. ★★★★★negative experience without a specific reason· unspecific

    Terrible. Shocked this has such good reviews, and it makes me question the legitimacy of them. It’s incredibly difficult to get the app to connect to the Petlibro feeder—even when the feeder, phone, and router are within 5 inches of each other— and even once I am actually able to connect it, it will randomly log me out of the app and give me error messages when I try to get back in. It’s completely unreliable. You’re better off getting a security camera to put by the cat food. It’ll be more reliable and less expensive.

18. ★★★★★ads disrupt the experience

    Redesign needed.. Redesign around cloud/ ads annoying, I’m okay with my own sd card. sD Card says full even though continuous recording is on.

19. ★★★★★data, history or progress disappears

    Updated app and it deleted my account. Worked fine until they forced update and now I can’t feed my pets. Thanks so much….

20. ★★★★★negative experience without a specific reason· unspecific

    App update. Have only had the product for a week. App has deleted all my information. I have logged out and back in and my pets information is not there. I am unable to reach anyone through the contact us phone number provided.

21. ★★★★★negative experience without a specific reason· unspecific

    Apple private email is not enough?. App asks for my personal email or it won’t allow me use it. Most ridiculous demand I’ve ever seen.

22. ★★★★★privacy and excessive permissions

    Bypasses PrivateRelay and Sign in with Apple. I don’t know why this is allowed on the App Store. I used private relay to not send my private email address to them when I signed in, but then they want me to verify my email address. It doesn’t work with private relay and they even put a note when they ask for an email that it helps “ensure” something. Why are they allowed to do this? Can I make a new throwaway address on my own? Sure. But these games really waste my time. I spent good money for quality and privacy. I like the other products I have bought from them. But apparently my money, including buying supplies from them every month or so isn’t enough; they need more. They shouldn’t be allowed to say that you can sign in with Apple if they’re going to require you to use another email address. I think this is false advertising and I don’t normally leave reviews like this. Their physical products have been great. But this is so disappointing it is hard to express. I will return the feeder over this. I guess selling my private information is more profitable than having me as a loyal repeat customer. Thinks a real shame! Addition: I made a temp email to at least see how this would work and it now requires my location?!? What does that have to do with anything?! Why does a device I am trying to get on WiFi need my location?

23. ★★★★★negative experience without a specific reason· unspecific

    Worst purchase ever. I bought this and have regretted it since the day it came. When trying to view the feed on the phone, it works less than 30% of the time. Simply loads forever. The AI cannot tell the difference between a 85+lb German shepherd and a 10 lb cat, no matter how often I correct it. Support teams have done nothing to fix any of this. Waste of money. Cameras have worse quality than much cheaper versions. Do. Not. Buy. Truly a terrible system/service

24. ★★★★★subscription and paid restrictions

    Poorly functioning. I use the SD card to record rather than the cloud subscription. Petlibro seems to intentionally makes using an SD card as frustrating as possible. I’m not just talking about it loading slow, they make it as many clicks as possible to view clips for literally no reason and so many ads. I’m a vet and I used to recommend Petlibro to clients because you could still use them without a subscription, but with how annoying the app is and how it tries to trick you into thinking you need a subscription made me think twice about that.

25. ★★★★★subscription and paid restrictions

    Worst App. This has to be the absolute worst app I’ve ever used, way too much friction has trouble connecting to the device and right out of the gate wants to charge us some annual fee of $129 for some subscription that has nothing to do with feeding our pet.

26. ★★★★★negative experience without a specific reason· unspecific

    Dockstreamstream2. Too hard to connect!! POS

27. ★★★★★subscription and paid restrictions

    Automatic feeder. We bought an automatic feeder for our kitty because she’s been waking us up very early in the morning. We got one with this company and the feeder itself was $70. I start setting up the feeder and it wants you to pay more money monthly or yearly. No where on the packaging or manual does it say anything about having a subscription. Honestly disappointed.

28. ★★★★★subscription and paid restrictions

    Absolutely shady subscription. Will never buy another PETLIBRO product. The fact they have so many different subscriptions that you are required to have to get the full use of the product I already bought is insane. Not to mention the crazy dark pattern behavior to unsubscribe. Literally not a single place in the app event hints at what to do to unsubscribe.

29. ★★★★★negative experience without a specific reason· unspecific

    Thanks a lot. I hope everyone who made this app gets woken up by a notification at 5AM too, thanks for that Also the interface is really unintuitive and cheap feeling

30. ★★★★★trial charges and refunds

    No way to cancel trial subscription. Tries to scam you into paying for the annual subscription