PetDesk

300 source reviews · 100% labelled · 24.7% with a specific topic

4.2

of 5, across 300 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 300

loading the rest of the reviews

★★★★★negative experience without a specific reason· unspecific
PetDesk. I’m not sure how to use this. It appears that I’ve already enrolled. Does Molly’s $250.00 count towards points. Please advise Thank you, Doreen Wheland
★★★★★negative experience without a specific reason· unspecific
Absolutely stupid sign up. Devs WTF!!?? I need to validate my email but when I send the validation email, I receive a marketing email to sign up instead. Same email I use at my vet. When I click the link in the email I go back to the app and to square one, sign up, validate your email and bam the marketing email to download the app and join.
★★★★★a needed feature is missing
Can’t sign up - PLEASE FIX. I have tried multiple times to set up an account and you can’t! After providing your information it takes you to a landing page that says “Follow instructions sent your email to validate/finish setting up your account”. The email sent is titled “How to know when your pets need care” and offers no option to validate anything or finish signing up. “We love having you as a client! To say thank you, we've got a new mobile app for you and your animal companions. Plus: Request Appointments 24/7 Pet Pickup Notifications Create and store all your pets' reminders Just follow these steps on your Apple or Android device: 1. Download PetDesk App 2. Sign up using your email address 3. Verify your info and pet info in the app” So you’re back at square one in a never ending loop with no fix available! Cool!
★★★★★negative experience without a specific reason· unspecific
Terrible app. This app is horrible! I literally downloaded the app and it is suppose to send me a email to validate my email and account instead it continues to send me emails to DOWNLOAD THE APP! Like I LITERALLY CREATED A PROFILE THROUGH THE APP! I DONT NEED TO DOWNLOAD SOMETHING THAT IS ALREADY DOWNLOADED! JUST SEND ME THE DANG ON EMAIL VALIDATION SO I CAN ACTUALLY USE THE FREAKING APP
★★★★★login, signup and account access
Can’t even finish creating account. I tried signing up for an account and it sent an email to validate my email. Issue is the email sent isn’t a email to validate my email. It just tells me that there is a new app and to download it sign up under my email and verify pet info. Issue is the new app is the same app and this app has a content pop up of saying to go validate my email. I even tried deleting this app then clicking on the download link in the email and it’s this same app! And as soon as I open it they pop up is back saying to go validate my email. lol. What the heck! Deserves 0 stars because you can’t even use it.
★★★★★negative experience without a specific reason· unspecific
DATA MINING SCAM. I have driven my pet 2 hours to the vet to get denied because we did not have an appointment. This app is probably a data mining scam.
★★★★★negative experience without a specific reason· unspecific
No support. Can't have two email addresses for your account so both of you can receive appointment communcations. Can’t contact support on the app because the support page is missing the form/button.
★★★★★account bans or deletion without explanation
Dumb. This app used to be good and now it takes you out of the app to schedule anything. What’s the point if it’s just going to take you online to some site? Vets opened by private equity now suck! All these blood suckers do is provide mediocre service and drain your bank account
★★★★★negative experience without a specific reason· unspecific
Devastated. I’m absolutely disappointed and devastated with how this app is ran. My sweet girl hasn’t even been gone for a week but this app was quick to erase any memory of her. I’m heartbroken. Do better PetDesk!
★★★★★a needed feature is missing
No Option To See Pets Immunizations /Shots. Terrible app. Wish my vet had not changed to this. The main reason for me and many others to use this app is to have access to pets health records. With this app you can see breed/bday/weight..and i big ad to get you started on pet insurance. Do better.
★★★★★privacy and excessive permissions
Privacy Policy Blocks pages. The app is extremely difficult to navigate because of the big square that pops up to go over privacy policy. There is no dismissal button and it blocks buttons preventing you from continuing. Depending on what I am doing in the app I can sometimes turn my phone to landscape mode to get just a little of the button to show and that works but other areas are completely unusable like booking an appointment
★★★★★inaccurate results and incorrect data
Terrible for requesting appointments. I received confirmations via email, text and push notification of an appointment for the incorrect time. The actual appointment time schedule by the provider was different per their system.
★★★★★data, history or progress disappears
Junk. Can’t order medications online and to delete your account and protect your data you need to email them to so this… they hold your information hostage so they can profit off you and your pet!
★★★★★negative experience without a specific reason· unspecific
An ABUSIVE APP DO NOT USE. This app has changed in the last few months. I’m no longer able to schedule appointments. It also will not allow me to delete the app. It also will not allow me to change notification settings. It continually puts me in loops of increasing frustration. This is the first review of an app I have placed in well over two years. I’m not one of those that makes these reviews a common practice. Believe me you don’t want this one. It’s a baddie bad one.
★★★★★negative experience without a specific reason· unspecific
Green OCD screen. they changed the color of the app from green to purple and my well crafted OCD green app screen was ruined
★★★★★negative experience without a specific reason· unspecific
Pointless. I'm trying to book an appointment from the app and it has to open Safari browser on my phone to do. What's the point of using the app? This app is terrible
★★★★★subscription and paid restrictions
Eh. The vet ruined the app. They don’t put any info in here, nature of visit, cost, follow up notes, nothing. And they call me anyway to set up an appointment, so I don’t see much use for this app.
★★★★★negative experience without a specific reason· unspecific
Needs “add to calendar” integration!. I’m giving one star to hopefully draw attention to the fact that despite the main purpose of this app being able to manage vet appointments—there is no “add to calendar” function in the app! This means that I have to MANUALLY add all the appointments into my calendar. So maddening. With 2 dogs and grooming, that’s dozens of appointments for me to manually add. Beyond frustrating! Good app other than lacking this glaring feature. 💔
★★★★★excessive or broken notifications
Spam notifications. You can only turn notifications on or off. I don't care about all of the specials and spam information you want to send, but I can't turn notifications off because I still need notifications about my pet
★★★★★login, signup and account access
Stuck in loop cannot even login. I'd like to try this app but it won't even let me login. Frustrating to be bounced between app and website resetting password, forcing you to accept all cookies before you can reset the password and then the password doesn't work. Deleting.
★★★★★data, history or progress disappears
DO NOT USE - Sells your information. This app sells your and your pets information to advertisers. They will not allow you to delete your account unless you call or email them. This is predatory and they know this. DO NOT USE THIS APP.
★★★★★negative experience without a specific reason· unspecific
Rescheduled my vet appointment—vet “doesn’t know what happened”. Between one confirmation and the next my pet’s appointment was changed to eight hours later than I scheduled it for. Called vet, they don’t know what happened because the changed happened in their online portal. This is my first time using Petdesk and I am not impressed.
★★★★★negative experience without a specific reason· unspecific
A terrible app. The app makes it difficult to add pets or make appointments. Repeatedly freezes. I simply deleted and will use my Vet’s website.
★★★★★login, signup and account access
Difficult to navigate. Vet asked me to download the app so I could update my email and login information. I was unable to figure out how to access my account information so I could make the needed changes.
★★★★★negative experience without a specific reason· unspecific
Does work well. Changes my phone number. Doesn’t allow me to select a reason for the appointment
★★★★★negative experience without a specific reason· unspecific
Terrible app. Hard to find anything useful. They said my dogs vaccination records would be there but they are not
★★★★★negative experience without a specific reason· unspecific
Worst app ever. This app is constantly sending me to appointments. I do not have I have never made and it will not stop. I have talked to the vet numerous times to get it to stop and it will not stop. I can’t even figure out how to delete this stupid app.
★★★★★negative experience without a specific reason· unspecific
Mandatory cookies. This app has cookies that you can’t really adjust. The app won’t shut down until you close that window that says accept cookies.
★★★★★crashes, freezes and errors
you need to fix your app. I have had this app for years and never had problems with it until the last few months. Now I am completely unable to access my account. I keep getting an error message saying my password is wrong even though the password is saved on my phone and I have not changed it. I even tried following your link to reset the password and I made sure that the new password meets all the requirements but I just keep getting an error message that says something like we are unable to save your password please try again.
★★★★★negative experience without a specific reason· unspecific
Not What I Expected. Logged in, inserted all information and nothing to see my inputs. My vet said lab results are ready to see and NOTHING!! Worthless