Yango: taxi, food, delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   Green tower trip. El chofer súper contesten , asume que yo conozco la ciudad , somos muchos turistas que venimos a esta ciudad y no tenemos porque saber dónde es exactamente o porque anillo , ni tenemos que indicar nada Porke simplemente no conocemos , el chico este nada voluntarioso y lamentable servicio al cliente , no lo recomiendo

2. ★★★★★negative experience without a specific reason· unspecific

   Bad behaviour. The driver refused to come and he wanted me to go to him (another location) which is far away from me , then he asked me to cancel the trip and u took 9 dirhams from me also I’m late to my work

3. ★★★★★negative experience without a specific reason· unspecific

   Upgrade your apps. Upgrade your services to enable us call driver when they’re making our deliveries.

4. ★★★★★negative experience without a specific reason· unspecific

   Chauffe parle mal. Il me raccroche au nez et escroque

5. ★★★★★negative experience without a specific reason· unspecific

   Bad experience. Unprofessional driver

6. ★★★★★negative experience without a specific reason· unspecific

   Location. Regarding location the service is very bad

7. ★★★★★negative experience without a specific reason· unspecific

   Unprofessional Drivers. While the prices are very reasonable, the drivers are extremely unprofessional and rude. They drive recklessly at insane speed but they’re incredibly rude. Drivers need better training on safety and customer service

8. ★★★★★negative experience without a specific reason· unspecific

   Pesimo servicio. Cobran tarifas irealmente caras y aparte de eso los conductors son unos groseros

9. ★★★★★negative experience without a specific reason· unspecific

   Very unfair app. Too costly

10. ★★★★★negative experience without a specific reason· unspecific

    O preço. Os preços mudam muito isso muitas das vezes cria situações desnecessários

11. ★★★★★negative experience without a specific reason· unspecific

    Extra fare charged by yangoo app. This happens with me for the 3rd time, that app show different fare to me (customer) and different to rider, and when i complained and contacted their support they gave excuses and give some discount, for the next one ride. So i will never recommend daily commuters to use this app, as there is no transparency about the ride fare. And i repeat this is the issue of the application not about the riders.

12. ★★★★★negative experience without a specific reason· unspecific

    Yango doesn’t take accountability for its rude drivers. Most of the drivers in Senegal are super rude and unprofessional . People have been complaining about the thefts, verbal and physical abuse,etc… to Yango. To this day nothing has been done. Yango doesn’t take responsibility or accountability. They dismiss your claim and doesn’t really work on making the service safe for clients.

13. ★★★★★negative experience without a specific reason· unspecific

    temps d attente. Aucun intérêt de permettre au conducteur d'accepter une course alors qu'il a deja un client , délai d'attente trop long surtout pour une moto

14. ★★★★★crashes, freezes and errors

    Verification broken. It doesn’t work with cell numbers outside of their service area - excluding anyone traveling. Worse, it doesn’t actually explain this anywhere, leaving frustrated users wasting their time trying and failing. Very poor UI.

15. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Terrible!. This app has been a very frustrating experience. Some drivers intentionally take advantage of customers by taking longer routes and driving below the speed limit to increase fares. Additionally, the app doesn’t align well with Google Maps, which makes navigation confusing and inefficient. Another major issue is that drivers can accept a ride then manipulate the app to make it appear like they picked you up then misuse your promotional code money. Overall,the lack of accountability and reliability makes this app difficult to trust. I would not recommend using this app.

16. ★★★★★negative experience without a specific reason· unspecific

    Yango drivers are extremely rude. Poor decorum, they take delight in shouting at customers and being extremely impolite.

17. ★★★★★crashes, freezes and errors

    Can’t even start using it. I have tried to download this app and make an account over 10 times and it does not work. Sometimes I get past the account creation but then it shows me a map stuck in Finland, over 1,000 miles from me, and won’t adjust to any other locations. It also continually pulls up an error screen. As far as I’m concerned it’s broken, but I don’t know how others have been able to use it.

18. ★★★★★negative experience without a specific reason· unspecific

    sos una basur4. coña como puedes comprar algo que no sale de tus impuesto, malísimo enserio, alguien que lea esto no agarre Yango.

19. ★★★★★negative experience without a specific reason· unspecific

    INSEGURA AL 100%. NO SE LES OCURRA USAR ESTA APLICACIÓN. ABSOLUTAMENTE INSEGURA, SIN NINGÚN FILTRO DE SEGURIDAD EN LOS CONDUCTORES

20. ★★★★★subscription and paid restrictions

    YANGO DRIVER STOLE MY PACKAGE. A Yango rider pickup an already paid package and never delivered! Yango never felt concerned after I reported. so using YANGO DELIVERY IS AT YOUR OWN RISK.

21. ★★★★★subscription and paid restrictions

    Why Use Yango? Overcharged Fare & Endless Waiting for Help. It’s been six days since I raised a concern about an overcharge on my ride. This was my first and last ride with Yango. The app initially showed around AED 24 when I booked, then displayed AED 33.50 after the trip ended but my account was actually debited AED 45.50. I contacted support on February 17th, and they said they are investigating with no quick resolution available. They couldn’t give me any timeline for when this would be fixed. The support response has been extremely slow, and it’s frustrating that such a simple issue (a clear fare discrepancy) can’t be handled promptly. Why should customers continue using this app when there are faster and more reliable alternatives available? Please escalate this and issue a refund for the excess amount (AED 12) as soon as possible.

22. ★★★★★support does not respond or resolve the issue

    Poor drivers and poorer customer service. the app is terrible there is no alignement from the drivers to the passengers. everytime i order courrier and the delivery guy misbehaves i always pay extra. time and time again the drivers complain and ask for extra money. you complain to customer service and the bot doesn’t even address the issue. Uber is so much better and reliable. 2-3x i have had delivery guys keep my package or ask that i pay extra because of traffic , is traffic my fault ? the whole app is trash and im so over it. i don’t even write reviews but i had to for this it’s unreliable

23. ★★★★★negative experience without a specific reason· unspecific

    Major issues with verification. The app simply can’t send a verification text. I’ve tried both normal text and SMS and neither ever comes through. No support link or alternative to proceed so the app simply can’t be used.

24. ★★★★★negative experience without a specific reason· unspecific

    Pésima aplicación. Uno pide el servicio y nunca ahí carros disponibles y cuando los ahí ponen unos precios demasiado caro para tan corto viaje

25. ★★★★★subscription and paid restrictions

    Incentives and discounts don’t buy the customer.. I was using the app for a few weeks now and things were going good until I faced a problem. The driver picked up my request and didn’t bother to forward it to the next driver and at that moment I was under a bit of time stress and my phone had only 10% charge remaining. At the moment I tried dialing the hotline no one was taking the call and I missed a critical meeting expecting service from this app. It led me to understand that since they offer a much cheaper rate to customers that drivers see it as the customer is trying to take an advantage and they seem to show less care. This was my first extreme circumstance but I have had this feeling since the first few times I started using this app. I value my time much much more than the money that your app seems to save me so due to that I personally do not ever want to use this app and warn all other patrons that sometimes it is too good to be true.

26. ★★★★★negative experience without a specific reason· unspecific

    OTP does not work. Can’t even use the app. OTP does not work with US phone numbers at all- SMS or WhatsApp. Tried multiple numbers. Not friendly for tourists at all.

27. ★★★★★negative experience without a specific reason· unspecific

    La peor app de todas. 20 minutos esperando un viaje

28. ★★★★★negative experience without a specific reason· unspecific

    Poor Customer Service. Run into an issue and the resolution was very poor

29. ★★★★★negative experience without a specific reason· unspecific

    Yango. Parfois les chauffeures sont pas present plein de defaux dans cette app et beaucoup de retard

30. ★★★★★negative experience without a specific reason· unspecific

    Prix trop cher. Course affichee a 1200 mais payé 3200. C’est du vol