SIXT rent, share, ride & plus

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1. ★★★★★when something goes wrong, there's only a looping bot

   Doesn't Work. Issue with verifying documents, then when calling support you just get an AI bot who says they cannot help you...

2. ★★★★★negative experience without a specific reason· unspecific

   Is bad and not good. Is bad and not good

3. ★★★★★subscription and paid restrictions

   Sixt offices close early. Our flight was delayed and we arrived 2 hours late at the car rental center at San Diego International Airport. When we arrived at 1:00AM the Sixt office was closed. The other car rental agencies were open and we were forced to rent a car from another agency. When we tried to contact Sixt to get a refund, they were extremely unhelpful and refused to refund the money we prepaid. My advice to others is not to book with Sixt if you have a flight arriving in San Diego in the evening. If you fly into other airports be careful to check Sixt operating hours. Clearly, Sixt is not like other car rental agencies at airports that operate 24/7

4. ★★★★★crashes, freezes and errors

   Last century app very buggy. Does not make any sense! When adding a trip it says trip has been added but it never shows under trips and can't be added later either. Sixt has good cars but they obviously suck wr to SW.

5. ★★★★★subscription and paid restrictions

   Deception at car pickup locations. During my trip across Europe, I made the mistake of using Sixt. On the surface—the app, the offices—everything looks great. But what lies beneath? At every office, they try to scam you and squeeze out extra money. My first experience was in France, where I rented a new Mercedes GLC. The employee claimed there were no cars available and insisted I pay extra for an upgrade if I wanted a vehicle. In reality, after paying for the upgrade, they simply gave me a car in the same category I had originally booked—in my case, a BMW X3. The car was new and clean on the outside, and acceptable on the inside, though I wouldn't say it had been thoroughly detailed or cleaned. My second experience was in Italy; I had booked a car and completed all the document verification steps, but they refused to release the vehicle. They claimed that because my assistant had made the reservation, his name was supposedly listed on it—even though I had uploaded my own documents and the company had already verified and confirmed everything. I suggested making a new reservation in my own name right then and there, but the attendant caused a scene. She insisted that wasn't allowed, claiming approval would take 24 hours and that only *she* could make the reservation—at double the price listed on the website, mind you. When I declined her offer and booked it myself online at the standard rate—showing the company confirmation and all the documents required by the app—she still refused to hand over the car. I want to share this to warn anyone traveling in Europe so you can avoid losing days, money, and time. Consider other services; don't waste your time. All that glitters is not gold.

6. ★★★★★negative experience without a specific reason· unspecific

   Sixt is a rip off. Rented a car in Europe and the faked damage ( mark on hood) rented during winter snow- total scam. Don’t use them!

7. ★★★★★negative experience without a specific reason· unspecific

   Same as others. Purchased Toyota RAV4 and when I arrived the only option I was given is Chevy Equinox. Submitted my discontent in a feedback the contacted back asking details and then did offer any resolution so apparently they consider this normal to give Chevy when RAV4 was ordered. To add insult to injury I keep getting marketing email stating “drive what you ordered”.

8. ★★★★★negative experience without a specific reason· unspecific

   Poor security. Instead of having a separate and secure password for my SIXT account, someone just needs to compromise my email and then they automatically have access to my SIXT account. This feels like a forced step backwards like the days of using the same password for multiple accounts.

9. ★★★★★subscription and paid restrictions

   Book Early, Pay More? Very Disappointing Experience. I booked my rental nearly a month in advance and paid $663, expecting that booking early would secure a better rate. To my surprise, just a few days before pickup, the exact same rental was available for $538. What disappointed me even more was the customer service experience. Instead of addressing my concerns, I repeatedly received the same scripted response that rates are “system-generated.” No price adjustment, no account credit, no goodwill gesture, and not even consideration for a complimentary upgrade. I understand that prices fluctuate, but rewarding last-minute bookings with lower prices while charging loyal customers significantly more for booking early makes little sense from a customer perspective. If your policy is that early bookings can end up costing substantially more than last-minute reservations, there should at least be some flexibility or customer-focused solution when this happens. Very disappointing experience.

10. ★★★★★subscription and paid restrictions

    If you have trouble you are on your own.. Just be careful if you use car share and can't unlock the car due to app problems - they will charge you the amount and you have to be in line with them for hours.

11. ★★★★★subscription and paid restrictions

    ABSOLUTELY NOT. Just received my tolls charge. The tolls were $14. The Administration Toll Fee was $47!!! I will never ever use Sixt again. That is ridiculous.

12. ★★★★★negative experience without a specific reason· unspecific

    Save Yourself. Do you like your money being stolen .. then sure, go ahead & book with sixt !!!

13. ★★★★★negative experience without a specific reason· unspecific

    여유로운 장사. 테슬라 유저라서 허주 여행을 계획하며 모델 Y로 렌트함. 동급으로 제공될 수 있다는 렌트회사의 뻔한 문구 확인함. 하지만 FSD는 커녕 autopilot을 기준으로 해도 동급 차량이 없음. 차량 인도시 담당자는 “테슬라 모델 Y 없고 BYD만 가능해”라고 함. 담당자는 친절했음. 전기차를 운전하고 싶었기에 BYD를 수용함. 이건 전기를 사용하는 차였음. ADAS 자체도 제대로 작동 안했음. 비싼 돈 주고 렌트해서 내가 힘들게 운전해야 했음. 충전도 불편했음. 이메일로 반납조건(반납시 80% 충전 조건) 미충족시 페널티(부족한 용량만큼 회사가 충전하는 것)에 대해 문의하니 마치 회사 탑 시크릿처럼 알려줄 수 없다고 함. 고객이 충전하고 반납할지 아니면 불가피하게 페널티를 낼지 고민하며 문의했더니 영업비밀처럼 답변을 안해줌. 차량 배정(동급이라고 말하는것 자체가 사기임. 담당자는 너무나 친절했음)부터 배짱 장사 하더니 고객센터(심지어 코리아 고객센터)는 더 가관임. Sixt 재사용은 고민을 깊게 할 것 같음.

14. ★★★★★negative experience without a specific reason· unspecific

    Cancel car service. Can’t cancel my pick up reservation

15. ★★★★★negative experience without a specific reason· unspecific

    Don’t rent from sixt. I’ve had the worst experience from this company. They charged me for a window damage even though the local tech had shown marked it as a previous damage. Their customer service is impossible to deal with.

16. ★★★★★negative experience without a specific reason· unspecific

    Esta Gente San Juan isla Verde. No tienen empatia, toman tu dinero y no te dicen el porque no te pueden rentar, esto es racismo.

17. ★★★★★negative experience without a specific reason· unspecific

    Think before renting from here. A truck for the last couple months from this company and at first, they were fantastic, but over the past couple weeks due to being stuck in the hospital and also having medical emergencies with my family not only have they refused to reach out to me and not only have I caught up on any late payments that I have had due to set medical emergencies. They have also went out of their way to threaten me with embezzlement some people who work at the smaller branches are amazing. The corporation themselves is not. They have also refused to give me back over $400 worth of security deposits. It has been two months and I have not received them back yet so before renting from this company, just understand they’ve had a class action lawsuit against them not just from all the hidden fees that they like to tack on without telling you sing one or two days, they will threaten to report you to the police for embezzlement and keep your money from you note only a couple days late and I was threatened to be reported to the police. This was before them not even returning my security deposits to me after I returned the last cars couple cars in perfect condition how they were given to me, but now it is a fight just to get the money that they owe me. They say it takes 3 to 14 days while it’s been over 60 and I have still not seen it yet.

18. ★★★★★a needed feature is missing

    Cannot change Miles to Kilometers. I live in a country that uses kilometers. My phone is set to metric. Every system setting I have is metric. And yet this App insists on showing everything in miles. There is no option anyway to change this. The only thing left that could possibly be controlling units is language setting (US English) — which is absurd. Units of measurement should be configurable, especially in a car share app where range matters, even more so when booking an electric vehicle. It’s a basic UX issue that should have been solved years ago. It’s 2026. Add a toggle.

19. ★★★★★support does not respond or resolve the issue

    Terrible customer service. Absolutely useless if you have any problems.

20. ★★★★★negative experience without a specific reason· unspecific

    Full of dark patterns. This app is absolutely full of disgustingly worded upsells calculated to prey on your fears while maximizing profit to the company. Few people who have auto insurance need further coverage, but Sixt forces you to click through a number of screens full of alarming and misleading language so that they have the best odds of getting you to spend more money than you need to. Using this app makes me absolutely furious at how shamelessly manipulative its developers are.

21. ★★★★★subscription and paid restrictions

    Worthless. Booked and paid for a car. Completed pre check in and they didn’t have anything for me when I arrived. Said they didn’t even have me in the system. Not even sure how to go about getting a refund. Did everything through the app.

22. ★★★★★negative experience without a specific reason· unspecific

    Scammers. Look at BBB. They have an F. They have also been part of a class action lawsuit. Beard. See above

23. ★★★★★negative experience without a specific reason· unspecific

    Documentation Required Mentioned After Booking. They don’t tell you that you need multiple pieces of documents to rent the car until you’re at the rental place. At that point if you cancel they can still take hundreds of dollars from your rental when you have to cancel. I prefer honesty so I booked with someone else.

24. ★★★★★negative experience without a specific reason· unspecific

    Racketeering. these are evil people using mafia tactics to extort money for doing nothing

25. ★★★★★negative experience without a specific reason· unspecific

    Scammers. The app doesn’t work, the prices are never for the correct location. customer service sucks. Rent from another company.

26. ★★★★★subscription and paid restrictions

    Prices in app much higher. I have been a loyal member of Sixt for a few years now and now booking my next trip I checked online for prices and was shocked - if I’m not using app but just book as a guest online in browser it was like 2x cheaper! That’s very strange, maybe it should be opposite that loyal customers get better price? Well anyways I like Sixt but I’m not using app to book it anymore, I’d rather do online every time to avoid unnecessary extra cost

27. ★★★★★negative experience without a specific reason· unspecific

    Scam damages. BEWARE. The new scanner software has glitches. rented a car from ATL late at night for 3 weeks. In the airport garage with poor lighting. In the morning I noticed in the day light that the tires were not street legal. I returned the car and got a bill for damaged tires. I also got a bill for a scratch on the rim which was dirt. Then 30 days later I get a $400 bill for a scratch under the bumper. They dropped 2 of the three Erroneous claims. But 3 months later I’m still fighting the last claim. Never rent from this company

28. ★★★★★login, signup and account access

    Really bad app. I cannot log into the app because Sixt does not send the code in enough time before the app times out. After two tries you are told to retry later because you tried to log into too many times!!! Really bad. I’m deleting it. Otherwise the rental is great on their web page. Just make your app more user friendly please

29. ★★★★★subscription and paid restrictions

    They didnt refund my cash deposit. This company didnt refund my cash deposit for a long times and the customer service ignored my questions

30. ★★★★★negative experience without a specific reason· unspecific

    Super annoying. Confusing app for Sixt to create user mistakes to make more money with useless options, eg invoice per email for 5 EUR - seriously???