Octopus - Driver

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1. ★★★★★negative experience without a specific reason· unspecific

   Why All the BS advertising. Soooo many ads? Why? Greedy much? Blowing the whole experience with your greddy little ads. Enough already.

2. ★★★★★negative experience without a specific reason· unspecific

   Nunca cumple lo que promete. Compra lo que prometen, siempre te meten problemas, no quieren resolver los problemas y siempre te dicen que te va a pagar una cantidad cuando no te la pagan de la nada no te piensan contar los puntos y entra tú estás trabajando y la iPad está encendida y te llega un mensaje diciéndote que estás realizando puntos mientras que no es verdad. Soporte Tecnico no existe ni tan siquiera una ía Estoy como intentando de comunicarme para un cable de carga y otro Soporte🙁 para el iPad y no se comunican Y la última vez que me hablaron fue para reclamar unos $125 que nunca me llegaron al banco y ellos indican que sí, le pedí pruebas y nunca me la dieron. Le dije que se metieran el dinero por el Q’Low Mientras ganamos $25 mensuales Ellos se echan al bolsillos en millones Todavía la matemática no me sirve cuando te envían mensajes promocionales, diciendo que aumentaron los puntos a 1.5 No le veo la ganancia a esos puntos Te tienes que matar haciendo viaje para ganar buenos puntos y luego no te lo pagan y la mayoría de veces la tabla se queda frisada y no te genera puntos mientras tú estás haciendo viaje

3. ★★★★★subscription and paid restrictions

   Unpaid earnings & $150 invoice — be cautious. I used Play Octopus for ~2 years and earned about $1,000, so it worked — until their switch to JourneyTV with Uber. After that, my earnings abruptly stopped, and I was not paid for January despite the tablet being active. Support avoided direct questions for months, gave inconsistent answers, and even said drivers would no longer be compensated — after the fact. They then blamed me by claiming the device was “disconnected” (it wasn’t) and refused to pay what was earned. Instead, I received a $150 invoice for the tablet (in large bold text) while still unpaid. At this point, I’m filing complaints with the FTC, AZ Attorney General, WA Attorney General, and BBB. If you’re a driver, be aware: earnings may not be honored, and resolving issues is difficult.

4. ★★★★★subscription and paid restrictions

   Dirty Pool. Octopus was a great way to entertain passengers while earning a little extra passive income, until they opted to exclude Lyft drivers from earning a few months ago. You can still earn if you drive for Uber, though. (Awkward thumbs up?) imagine my surprise when I use the app to cash out my earnings and suddenly have a fee! Where did that come from? Octopus seemed cool at first; turns out they’re corporate shills like everything else these days. Why am I paying you for you to give me money I already earned from you?🤢

5. ★★★★★data, history or progress disappears

   Scammer. At first, it was giving good ratings, but after a while, the ratings became unfair, and it started deducting points. Even though I reported this to support, the support representative was very rude, didn’t respond to me, and just sent me a return label. That’s because they’re really deducting points, and they couldn’t provide an answer. That’s why I’m going to delete the account—I’m done with it.

6. ★★★★★data, history or progress disappears

   Overall experience. As a driver who’s had the app and tablet long before the journeyTV update and as someone who has accumulated over 10,000 points with the tablet I can personally say the app and overall experience has gone down drastically. This will make the second time my account has not had the accurate number of points added to my account. It stopped correctly adding points as of February 5th. I’ve reached out to support for the second time. The first time they claimed my points were up to date after they magically added 30 points to my account yet I’ve done 154 trips since February 2nd, 2026. So since February 2, 30 points were added then on February 15th it updated again and still shows 162.5 points. So where the other 201 points are I have no idea. But don’t expect help from support because I have screenshots to show trip count from my uber app and screenshots from the octopus app that shows the lack of points being added but you can only send one screenshot with the help ticket. The app is updated and has been. The tablet is on and mounted correctly. My octopus account is linked to my uber account and has been since I got it back in 2024. So I know it’s none of those issues. If the problem isn’t resolved after this support ticket I’ll be sending the tablet back and not referring anyone to use the tablet and I’ll be sure to inform other drivers to carefully watch their points to ensure they too are not being denied the proper points we had earned as part of the agreement with play octopus. It’s been a great experience for most of my riders but honestly I can offer the a better experience with my own tablet based on customer feedback that will result in higher tip payouts if the problem isn’t resolved. I’d like to keep the tablet because it does offer a fun experience for my riders but as someone who uses the tablet as a form of extra income which play octopus has acknowledged in the past, I can’t see myself keeping it if the problem persists.

7. ★★★★★subscription and paid restrictions

   Not happy. I ended up paying $15 just for a tablet box to ship the tablet back, which already felt unreasonable. Honestly, I wish I hadn’t sent it at all. For many rides I completed, I only received tiny payouts, and it’s very unclear how the earnings were calculated. Overall, the effort, time, and extra costs were not worth what I got in return. Very disappointing experience.

8. ★★★★★subscription and paid restrictions

   Does not pay enough. It takes too long to get paid

9. ★★★★★negative experience without a specific reason· unspecific

   Only Uber now. I have been with Octopus for over 7 years and all of a sudden only U er drivers get the points It feels like Uber bought Octopus NOT T-Mobile!!!!!

10. ★★★★★negative experience without a specific reason· unspecific

    It’s a scam. Points are never accurate. They are always underestimating your trips by 50% or more. The tablet is not worth it. They will no longer fix their mistake and add the points they cheated you out of. It’s simply not worth the real estate on my $40k to earn $25 or less a month when I’m giving 600-800 rides a month. Support has gone down the tubes and they shut down the FB group so we can’t even complain about it other than sending an email. I’ll be alerting my attorney general soon for deceptive business practices.

11. ★★★★★negative experience without a specific reason· unspecific

    No good. Very bad and unfair

12. ★★★★★negative experience without a specific reason· unspecific

    Point not updated. They just make their money, when it comes to give points, they just tell you that technical problems. Well customer enjoy though

13. ★★★★★negative experience without a specific reason· unspecific

    A Bad Review. I’ve had my tablet for about 6 months and it has worked correctly for about one week of that period. Doesn’t count credits correctly, usually not at all. Multiple emails to support (no phone #) and always the same answer/solution… “Make sure it is installed correctly, there’s a bug, it will fix itself, here’s a few credits”. Doesn’t add up. Only reason I’m still using it is because riders like to play trivia. Other than that it’s just, meh

14. ★★★★★negative experience without a specific reason· unspecific

    Tablet is stuck. Message saying “loading full experience” won’t go away and tried to get this fixed for more than a month

15. ★★★★★negative experience without a specific reason· unspecific

    OPORTUNISTAS. Esta empresa lo que hace es aprovecharse del contacto que tú como conductor tienes con todos los pasajeros para hacer publicidad, pero no te pagan ni siquiera la miseria que prometen, yo hago Uber full time y me toca siempre estar reportando a servicio al cliente que no fueron acumulados todos los puntos por los viajes que he hecho y eso sin contar los puntos por los juegos de los pasajeros, ya que es algo que no puedo medir. Estoy decepcionada y me siento utilizada por esta empresa

16. ★★★★★crashes, freezes and errors

    Not working. I download this app many times and still showing me the same problem. It said there’s something wrong try again. I login from safari it go through but the app is not

17. ★★★★★negative experience without a specific reason· unspecific

    Scam.. This app is a scam. I have uploaded my proof several times. They just keep sending the same email asking for the same information. They are just stealing drivers information. Reported.

18. ★★★★★negative experience without a specific reason· unspecific

    Can’t login? NETWORK MSG: You have replied "unstop" and will begin receiving messages again from thi. Stuck on trying to receive code to login and I did the steps still no solution and I drove for 8 hrs and only got 9 points?????

19. ★★★★★negative experience without a specific reason· unspecific

    No confiable. Tiene demasiado acceso

20. ★★★★★negative experience without a specific reason· unspecific

    No funciona. Recién recibí mi tableta de autupus descargo la aplicación pogi el usuario y contraseña y te envía al navegador logro entrar a la cuenta pero sólo por el navegador la cuenta nunca queda abierta en la aplicación, por lo que la aplicación no tendría ningún sentido.

21. ★★★★★negative experience without a specific reason· unspecific

    I love this app. This app is amazing is very easy user and super efficient thank you for all the best

22. ★★★★★negative experience without a specific reason· unspecific

    Account Locked for 24hrs. Using the app will lock you out of your account. Especially using the Face ID feature. I’d rather just save the website bookmark as a Home Screen item than have the app.

23. ★★★★★negative experience without a specific reason· unspecific

    Cash out Fee. Sad to see for so long there were no fees to cash out with same day transfers. $1.25 fee now to cash out. Why wont octupus increse the payouts to layal drivers. Right no compettition. Octupus has no compettition. I eont be suprise if the payots decrese as this bussiness gets more popular.

24. ★★★★★negative experience without a specific reason· unspecific

    Went down hill. I used to love using the octopus tablet and thought it was so convenient and beneficial to me as a person who drives literally every single day but, then they decided they were limiting the rides they track only to Uber and, also they decided they weren’t going to count the interactions with the tablet, the customers playing games and watching videos as making points for the driver, which I feel like have defeats the purpose of having it and now you have to have a fee to make cash out of the money that you earned I don’t know who decided to make all these changes or what money they thought they were losing from all the free advertisement they were getting, but I’m half thinking about just taking the tablet out completely now because what use is it to me???

25. ★★★★★negative experience without a specific reason· unspecific

    Payout. Takes 3-5 days for payout to get on my card. A bit excessive.

26. ★★★★★negative experience without a specific reason· unspecific

    Cash out sometime I don't see my money I wonder if Im going to see it this time. Please send me my money

27. ★★★★★negative experience without a specific reason· unspecific

    GPS doesn’t track. The gps for the tablet does not track rides properly which is making it hard to reach the cash out point and I’ve been trying to read the reviews and can only see 3 of them….seems like they’re getting deleted maybe?

28. ★★★★★subscription and paid restrictions

    new cash out fee. i can say that. earning $25 a month is not very much, and now they charge a fee to get YOUR money if you want it now. ridiculous.

29. ★★★★★ads disrupt the experience

    Customer don’t like ads. Customer love playing games instead of watching ads

30. ★★★★★mixed experience without a specific reason· unspecific

    Pontuação. O app começou sendo muito bom, contava minha pontuação certinha! Mas desde a virada pra 2026 nunca mais entrou meus pontos!