Joggo - Run Tracker & Coach

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1. ★★★★★negative experience without a specific reason· unspecific

   Cancellation is Garbage. They make it impossible for you to cancel. They’ll keep billing you even if you directed them to stop.

2. ★★★★★subscription and paid restrictions

   BEWARE ! Charged without knowledge. I have a charge on my card I have no idea why and it does not appear in my subscription in al store . It appears it might be deceptive practices .

3. ★★★★★subscription and paid restrictions

   Disappointed. Coach feature is extremely glitchy and wouldn’t get past confirming my details. Asked for a refund and was only given 50% since I didn’t report this within 24 hours. I’ve had the app and membership for less than 48. I expect better service than this from a fitness application that charges a subscription.

4. ★★★★★subscription and paid restrictions

   Beware of subscription. Apparently 8 months ago I downloaded this app and tried the free trial. I did not like it, so I deleted the app and made sure I was no longer subscribed via the my App Store app subscription tab. 6 months later I get billed over $150 for a renewal of a 6-month subscription. This is a major applications flaw. When I reached out to customer service, they were unwilling to provide a refund. Even after confirming I should be able to see that I have a current subscription in my App Store subscriptions tab. I’m sure this app is great, just beware of this flaw and loosing your money. They will not refund you nor make it right.

5. ★★★★★subscription and paid restrictions

   Useless. I used to use it when the app was new, it was amazing, runs were analyzed in email, and if you have a technical problem you can raise it, now I ran my assessment run once on friday the complete run button wouln’t work, so i ran it again on saturday and the complete button wouln’t work again, chatting with their bad AI it told me to manually enter it (and when i manually enter this didn’t update my assessement so my plan was not updated) Tell me again why i’m paying the app i already have a smart watch if you are not registering my runs and updating mu plans, why taking my money

6. ★★★★★negative experience without a specific reason· unspecific

   Worst customer service. One of the worst customer support service. They never replied to my issue. I purchased the meditation videos but they sent a meal plan prep link. I tried reaching out to them about this issue yet no response.

7. ★★★★★negative experience without a specific reason· unspecific

   Terrible. This is a scam. Hidden fees, cannot cancel through app, no refunds. Terrible company.

8. ★★★★★subscription and paid restrictions

   Charged though never used.. BEWARE!!!!! I was charged $116 for another year even though I canceled the same day from initial 6 month payment. Money grab built in - no warning that charge would be made if not cancelled. A company that takes money saying we knew better is not worth being with. Very disappointed. I could understand paying for the first 6 months of non use but another year of charges even after cancellation???? Money grab!

9. ★★★★★subscription and paid restrictions

   Scam. Bought one month, never got my run plan. Contacted Joggo team, said they couldn’t find my email that I signed up with. Gave up cause $14 is not that serious. 2-3 months later I just got a $72 charge from joggo. And it’s broken coded website won’t send me a verification code to get in to cancel something I never bought. Top tier joggo, real A1 service.

10. ★★★★★subscription and paid restrictions

    SCAM. This is a huge scam. Use the Runna app instead. I signed up for one month and was then charged $72 for a subscription I didn’t agree to. The basic plan isn’t even $72! Customer service was quick to send me legal terms saying I agreed to “extra charges” Run! But far away from this app!

11. ★★★★★subscription and paid restrictions

    Charged without warning. I was auto-charged for a renewal on this app even though I hadn’t used since 2022. There was no proactive warning and no simple way to cancel. I only got 50% back after asking for a refund. Very disappointing and not in line with FTC guidelines on auto-renewals.

12. ★★★★★subscription and paid restrictions

    Got a random charge. I’m not super impressed with this app. I have a random charge on my bank account for $25.84. When I try to log into my Joggo account it says my subscription has expired. All the help articles I can find say to log into my account to cancel my subscription. Getting very frustrated.

13. ★★★★★negative experience without a specific reason· unspecific

    Recurring charges. I cancelled this app and continued to get charged even though I never used. I had to dispute it with my credit card and still Joggo fought my dispute. DO NOT SIGN UP

14. ★★★★★subscription and paid restrictions

    THIS IS A SCAM. The training programs are actually not bad at all, which is unfortunate because Joggo is truly one of the most outrageously unethical companies I’ve ever had the misfortune of dealing with. The customer support is literally non-existent. It’s just an AI in a German warehouse somewhere. Don’t even bother trying to explain an issue via email, the response is the exact same every time. The bigger issue is that this company’s billing practices are either intentionally fraudulent or so totally incompetent that it amounts to the same thing. Cancelled my subscription months ago. When renewal came due, they charged me anyway, multiple times and from multiple different variants of their merchant information — leading to my debit card being shut down and now needing to be replaced. There is, of course, absolutely nobody on Joggo’s end that can be contacted about this issue. Clearly the hope is that most people will become so frustrated trying to deal with their non-existent customer service that some will just give up and eat these charges regardless of whether they continue to get or use a subscription. Bottom line — unless you enjoy spending time on the phone with your bank and having the re-enter new card info into every single account you use a debit card with, DO NOT ALLOW THIS COMPANY TO HOLD YOUR PAYMENT DETAILS.

15. ★★★★★subscription and paid restrictions

    What?. I have never even heard of this app and found out that I had paid $500 for it. Yes, I should pay closer attention to my checking account but I did not sign up for for this. They can see there has been zero activity from my end. Be very wary of clicking on anything here!

16. ★★★★★subscription and paid restrictions

    Deceptive Cancellation Practices. They scored an entire extra year off of me by saying I didn’t cancel all plans, apparently it was just one. When I brought this up the customer service rep said they have a no refund policy. Do not go with Joggo if you value your money. They just cash grabbed off a single mother who needs every dollar but thought this app could empower me to take better care of myself. It empowered me to learn from these deceptive practices.

17. ★★★★★subscription and paid restrictions

    Terrible!! They take your money. The app did not work for me. I canceled my subscription after a year. I can no longer login to appt and use it, however they continue to charge $116 every 3 months. I cannot get anyone to help me get a refund or to stop charging my card. It’s a horrible app, do not use it.

18. ★★★★★subscription and paid restrictions

    This app is trash. All the reviews that give more than one star to this app have to be scams. Even the ones online. There is a reason the app doesn’t offer a free trial - the app is trash and they know it. It has me at a max heart rate for a 25 year old even though I’m 50. The stupid app is pushing me to run at 175 bpm when my max HR for my age is 170. I emailed their customer service and they just told me to restart everything. When that didn’t change anything (except mess up the app more) customer service then just ignored me. The app doesn’t track my pace accurately at all. It is all over the place. At one point it said I was running a 2:35 pace mile (ha!) when I was walking. The audio cues are stupid. It says “keep going” in this annoying peppy voice when I’m supposed to be doing a slow recovery walk. When I could get the audio cues to work at all, which was rare. The recipes are delusional. They call for corn tortillas for wraps and 1 tbsp of hummus for dipping. There aren’t a lot of recipes and you can’t substitute your own. When I updated the meal plan, the shopping list the app generates didn’t update. The app does all sorts of funky stuff, like thinking a date in the past is the current calendar date. The AI coach is a dumb feature. Not helpful at all. Since there hasn’t been an update to the app for six months I can only assume based on my experience the app is no longer supported and the company is just taking people’s money. Don’t pay for this app! It is trash.

19. ★★★★★subscription and paid restrictions

    Refuses to accept accept cancellation. This app will continue to charge you after you cancel the subscription. My advice: don’t ever subscribe in the first place

20. ★★★★★subscription and paid restrictions

    Lots of promises about refunds and then insurmountable obstacles. Not a great app to use and then the refund offer is a scam. They will also sign you up for recurring payments and accidentally forget to tell you one is coming up, so seems that is how they make money.

21. ★★★★★subscription and paid restrictions

    Scam. This app is a scam. They took my money and then my account didn’t work, but they wouldn’t refund me.

22. ★★★★★subscription and paid restrictions

    Unauthorized charges. Do not give them your card number!! I cancelled them last year and they tried charging my “subscription” again today. I reported them as a fraudulent charge to my bank and cancelled my card. Apparently I’m not the only one either, several others have said the same thing. DON’T do it!!!

23. ★★★★★subscription and paid restrictions

    Much better available. I downloaded this app and canceled quickly because it wasn’t a good app and better apps exist. However a year later I was automatically charged $94 and was told I could only receive a partial refund even though I canceled a long time ago. Either the app didn’t process my cancellation correctly or they are scamming subscribers out of money. A smell desperation

24. ★★★★★subscription and paid restrictions

    Just don’t do it!. Just like so many others I cancelled my subscription and was still billed. It’s also very expensive for what is provided in the app.

25. ★★★★★subscription and paid restrictions

    Scam. Worthless, scam, never used it, recurring charge occurred on their policy, no refund but extending the expirations so you forget the subscription for another recurring charge!!! Very bad customer service.

26. ★★★★★subscription and paid restrictions

    Unauthorized Charged. The app never gave me a meal plan despite months of waiting. I cancelled my subscription but I was still charged. After proving a faulty app AND that I cancelled my subscription, they still won’t refund me a full amount. I will have to do a charge back on my card.

27. ★★★★★crashes, freezes and errors

    Can't start cuz it's not working.. This app is really glitchy and doesn't work well. I have a new iPhone with updated software, and it's not working well. I haven't even been able to get started, because when I try to do the initial baseline run, it won't save my data and loads forever. Nothing happens when I click on the settings button. This is a terrible experience. Please fix these problems.

28. ★★★★★subscription and paid restrictions

    Rip off. Do not purchase.. Absolute ripoff. Canceled and 2 years later they charged me $66 and refused to issue full refund. Contacted directly. Offered me 15% of what jogho stole.

29. ★★★★★subscription and paid restrictions

    Better off asking AI and less hassle. This app has disappointing assistance with planning and even their meal plan is less than stellar. I cancelled in October of 2024 and uninstalled the app. I never received a cancellation email but my mom passed away during this time so it slipped my mind to even look for it. In February I was charged again (surprise), not only for the app but for another meal plan with a total billed for approximately 148.00 on 2 separate charges (again no emails stating payment was coming due). Thus far I have sent three emails. The first time they offered me a 25% refund, the second time a 50% refund and an e-book on running. I’ll see what the next reply has to offer and potentially update my review, but as it stands the app is not worth the hassle or the surprises. You’re better off asking AI to assist with a running schedule and meal prep (which is ultimately what I did).

30. ★★★★★negative experience without a specific reason· unspecific

    Garbage App. This is a garbage app that will lock you into recurring subscriptions without notice of renewal. Save your money and use C25K, which is free.