HSN: Shopping App for Deals

350 source reviews · 100% labelled · 16.9% with a specific topic

2.9

of 5, across 350 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 350

loading the rest of the reviews

★★★★★negative experience without a specific reason· unspecific
App is worthless if you have a coupon. Customer service is wonderful but their hands are tied if the app doesn't let you apply a coupon or falsely says you already used it. After trying for more than an hour, my time is better served just ordering from somewhere else.
★★★★★negative experience without a specific reason· unspecific
Very confusing site!. Will never shop on this site again. Numerous times I had to re-enter same information. Big run around and wasn’t able to enter coupon at end. Extremely upset with HSN!!
★★★★★negative experience without a specific reason· unspecific
Hampton sun sunless tanning mist. Awful it said it wasn’t gonna stain your clothes. It stained my bra my $50 bra is rude.
★★★★★negative experience without a specific reason· unspecific
Disappointed after buying from HSN for a few years!. Unfortunately, the customer service person lied to me blatantly and when I went to return the product, there was no return. There was no QR code when I called back they said what they had tried to do was not possible and they were sorry they could do nothing about it. Super poor customer service will not be shopping at HSN again sadly.
★★★★★negative experience without a specific reason· unspecific
Not good. Return process stinks. I received something I need to return & didn’t get a return label. Unlike QVC, you make it a VERY difficult process, which will make me think twice before ordering anything again.
★★★★★subscription and paid restrictions
Not happy. I went online to order the vacuum that was live on HSN for 3999 free shipping. Upon checking out it was 550 for shipping and handling but advertised for free shipping on TV. I called customer service and they said it was a previous aired product and there is a charge for the shipping. I told her cancel the order. What a waste of my time.
★★★★★subscription and paid restrictions
Zero stars if I could. Home Shopping Networks have had their heyday. Now HSN has joined the corrupt bandwagon, bending over backwards to accommodate a certain extremely small segment of the population. That was one of your downfalls. You have many, and your customers paid the price for it. Good riddance!
★★★★★crashes, freezes and errors
Useless for iPads. Without support for iPads this app has no function for me. Even HSN email promotions link to what I assume is this app but all I get is an error message, unable to see what I wanted. You're losing business here!
★★★★★negative experience without a specific reason· unspecific
Talking with mouth full of food. Why does Debbie D think that anyone wants to see chewed up food in her mouth??? She was so rude and Slobbery that I couldn't watch Wolfgang puck. Disgusting
★★★★★negative experience without a specific reason· unspecific
Can’t navigate. I’m new however I shops a lot online. ( I’m a long time QVC shopper) I bought a beautiful jacket recently it says I don’t have an account. Something is wrong. I have had problems checking my order status now writing a review about the jacket I purchased and love. I no longer will be using HSB. Too many headaches
★★★★★negative experience without a specific reason· unspecific
Birkenstock Arizona 2-Strap Sandal. I ordered the Birkenstock Sandal as a birthday gift for my daughter. I received it this morning. It was shipped in a flimsy plastic bag. The shoebox was crushed, sides ripped open (no way can I wrap these for the gift it was meant to be). When I opened the it a horrible smell emitted from the box. Smelled as though it had been in storage for years. I am so disappointed in the whole shipment to include outer cheap wrapping. Suggest you ‘up your game’ if you expect to keep your customers. I have tried repeatedly to put different nicknames in order to submit. Apparently if you receive a bad rating you use this ploy to not accept the rating.
★★★★★negative experience without a specific reason· unspecific
Order denied. Flash light
★★★★★negative experience without a specific reason· unspecific
Sexual deviations. Pushing “pride” in sexual deviations has no place in a business
★★★★★negative experience without a specific reason· unspecific
The worst customer service non helpful whatsoever. Obviously this company has no compassion for a single combat veteran 100% total and permanent homeless veteran with not a penny
★★★★★negative experience without a specific reason· unspecific
Brand Ambassador. I am watching HSN now, 6/6/2026 @ 10:45pm CDT - the ambassador frequently uses the term “gal” which is racist, derogatory and offensive. It was used in the South to berate young Black (African American) girls. She uses this term loosely and I have to mute TV in order to continue viewing just in case I am interested in making a purchase. Please bring this to her attention as well as your staff that this term should be avoided at all times.
★★★★★negative experience without a specific reason· unspecific
Birkenstock Arizona stealth Buckle EVA Sandal. I was just watching live Birkenstock sandal presentation and went to the HSN app to place my order, the two new colors they were presenting were not even available to choose from to place the order. I then went to Amazon and you can get both “new” colors Purple fog and white on Amazon for a couple of dollars more. Don’t waste your time trying to place your order on HSN.
★★★★★negative experience without a specific reason· unspecific
Help not available. I keep hitting the help tab and it will not do anything. How am I supposed to reduce my issue if you're not available
★★★★★negative experience without a specific reason· unspecific
Massage Chair. I wish the host and product presenter would have addressed the shipping and if u offer , for a fee, special shipping where they uncrate and set chair up. The people who need this expensive item are older people who cannot handle something that large. I would have ordered 2 if u had of addressed installation That is the reason for 3 stars 🥲
★★★★★subscription and paid restrictions
No wonder they are going bankrupt. I recently read a couple of weeks ago that QVC was going bankrupt. I don’t order a lot from QVC or HSN. The few things I’ve ordered, I have been pleased with their very good quality. I’ve lucked out maybe because I am very choosy of what I buy. I’m extremely aggravated when I have tried to reach someone on the phone to pay my overdue bill today. As soon as I am confident I have paid my small balance I am canceling my credit card through synchrony.
★★★★★negative experience without a specific reason· unspecific
Upset. I ordered my mom a shark for Mother’s Day and it said it was delivered and, it wasn’t! I have cameras up all around my house! I called they said they would send another one and haven’t heard anything so, I called again and the same thing! I have always heard great things about you all and now I beg to differ! That was for my momma and that isn’t right! I’m crushed and she is hurt! Thanks HSN for ruining my momma’s Mother’s Day!
★★★★★negative experience without a specific reason· unspecific
Hunter 4 in 1. Didn’t receive what i ordered
★★★★★subscription and paid restrictions
Siaoming Wong. For the love of God please help Miss Siaoming to stop saying “guys” and “right?” She speaks fast and every other word are those two words when she isn’t reading notes and is free styling. It’s awful! She’s great overall, but it’s very unprofessional to say “right?” and “guys” so much. It’s not a good look for a host. She comes off nervous and not knowing what to say when she uses those words-she’s better off just saying…ummmm, while she thinks of another word to use. I mute her it’s so annoying. Whoever’s in charge of what the hosts say need to please make her stop! It’s sooooo bad!
★★★★★negative experience without a specific reason· unspecific
Customer 55. I just tried to order the gimmi brows and had to jump through hoops!
★★★★★negative experience without a specific reason· unspecific
App froze. I have been a lon, long time customer at HSN. Last night I tried to buy a This Day Only Special. I tried at least 10 times to buy it. All I got was a floating white screen with the HSN logo. Plus my favorites and orders were gone. I didn’t exist?? Today customer service rep said sorry, you have to pay regular price. You can try deleting app and see if that helps. If it were not for Andrew Lessman products I would never shop at HSN again.
★★★★★negative experience without a specific reason· unspecific
Credit card. The app said of i applied i would get 20.00 off but that didn’t happen
★★★★★negative experience without a specific reason· unspecific
Login issues. Never get email to change password 6 times now
★★★★★negative experience without a specific reason· unspecific
APP TECHNICAL ISSUES. The app has been working fine for years. All of a sudden there’s a JavaScript issue?? My JavaScript was never turned off - yet my app on my iPhone is having problems and no one is helping.
★★★★★data, history or progress disappears
Deceptive. Will not do business with a company that charges for returns. Very deceptive and possibly illegal practices in trying to cancel/delete account.
★★★★★negative experience without a specific reason· unspecific
Down again. No consistency as far as working correctly
★★★★★negative experience without a specific reason· unspecific
“AMAZING EXPERIENCE”. Fix your website app for iPhone’s to place orders. It was not an “Amazing Experience”