Shaw’s Deals & Delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   Prices. Your prices are outrageous on a lot of things, I only shop here when I have too since Walmart has everything you have without crazy fluctuating prices on items. Soon enough I’ll just stop coming to dues and do all my shopping at Walmart

2. ★★★★★negative experience without a specific reason· unspecific

   Constant location requests. For some reason, this app has to ask you for your location every single time you open it even though you have already specified your store and where you want to order from in your account, they still need your location undoubtably to sell your location data to other people

3. ★★★★★negative experience without a specific reason· unspecific

   App has not worked for a week on my iPhone. This app is driving me crazy. I try to sign in (either both phone # and email address) anf it says the app isn’t working: try again later. Please define “later.” How do I get digital coupons when this happens?

4. ★★★★★slow performance and long loading times

   App closes. If you can’t provide an OLDER VERSION AND OR A LINK TO A WEB APP FOR SHAWS PLEASE FIND SOMEONE CAPABLE . This is a poor performance issue that will be addressed shortly Last chance to make things right FOR THE THOUSANDS OF SHAWS CUSTOMERS!!! Yes YOUR POSITIONS ARE IN THE GRINDER.

5. ★★★★★negative experience without a specific reason· unspecific

   who is the ai for?. the forced integration of ai into every goddamn facet of our lives is laughable at this point. who is it for? the people making money off of it and that’s it. if you need help from an ai chat assistant to pick out groceries maybe you should starve.

6. ★★★★★saving, exporting or sharing the result fails

   App wont download. Cant get a signal in here so tried the store wifi and still waiting for it to download..12 minutes so far..says 10 min to go

7. ★★★★★negative experience without a specific reason· unspecific

   App doesn’t work anymore.. Worked fine for years until the last update in May of 26. Now it just crashes upon launch.

8. ★★★★★negative experience without a specific reason· unspecific

   Worse app and reward system. The only discounts that I receive are general coupons. I spend a lot of money there with no app benefit. It’s very disappointing.

9. ★★★★★negative experience without a specific reason· unspecific

   Won’t open!. Doesn’t load anymore since last update. iPhone 7 with iOS 15.8.8, Shaw’s app update 5/16/26.

10. ★★★★★crashes, freezes and errors

    No longer works for me. No longer works on my device after all the needless AI integration. First the Deals tab was broken and would freeze the app if I tried to navigate to it, now months later the app finally just crashes after the startup screen. Thankfully I have a second device but this is very annoying considering the app used to work just fine.

11. ★★★★★crashes, freezes and errors

    Broken App. There was an app update just now and now the app is BROKEN!! Can’t open it.

12. ★★★★★login, signup and account access

    Can't Register. Registration fails for both phone number and email. Been trying for a few days. Keeps looping back to the "sorry, technical difficulties" screen. Store staff unable to remedy. Have reinstalled on my iPhone 17 to no effect.

13. ★★★★★negative experience without a specific reason· unspecific

    One of the worst grocery store apps now. This used to be the simplest, informative, easy to use app for clipping coupons, finding out what my local store had and where to find it in the store. Now it freezes up, won’t work in my local store at all- even on their wifi, and ever since they changed the layout of my local Shaws they took away the line that shows what aisle to find a product in and it’s too hard to find in the store because the layout makes no sense. I would rather drive another 30 mins to a different grocer than deal with the frustration at Shaws

14. ★★★★★subscription and paid restrictions

    Misleading “Discounts”. Please check your receipts after check out. Even after diligently “clipping” coupons in the app and carefully selecting items in-store, my family and I are frequently not given the supposed discounts offered in the app, and frequently have to ask for a refund before we leave the store (if customer service is open). Employees do their best to rectify the situation, but this is a larger issue corporate should manage before deceiving customers and leaving employees to manage their shortcomings.

15. ★★★★★negative experience without a specific reason· unspecific

    Barcode scanner hasn’t worked in months. Any item scanned comes up with a message that something went wrong. Deleted and re-installed. App is useless if you can’t scan to clip deals.

16. ★★★★★negative experience without a specific reason· unspecific

    Coupon failed. This has happened many times before. Coupons often don't work because of minor differences in the product description, and sometimes they don't work even when the descriptions are exactly the same. The most frustrating part is the amount of time you have to spend dealing with the issue. Their staff often make excuses and then ask whether you still want to proceed with the purchase.

17. ★★★★★negative experience without a specific reason· unspecific

    Confusing!. Found this confusing Then discovered I could scan but even that was confusing and took me a long time to shop

18. ★★★★★subscription and paid restrictions

    Great app; all stores run out of food! Within 2 days!. The app is great, for people who are into it. Less great for tech-naive elderly who can’t benefit from any of the coupons, which is pretty sad given the price of groceries. Issue: every location always runs out of products on sale in the circular. Literally the same items go on sale every other week or two. Yet somehow, they always run out of those items by day 2 of a 7 day sale. Who on earth is in charge of logistics? If you know you always run out of sale items, why aren’t you ordering more? The app claims to show items that are in stock, yet that never matches what’s in the actual store. Frustrating to plan a large trip, only to have half of the items unavailable. It’s 2026, how is this still happening?

19. ★★★★★subscription and paid restrictions

    Very Frustrating. After struggling to submit the Online Order, I went to the Shaw’s store for pickup. The Check In process was also difficult to navigate but I did finally manage to receive the order. When I got home I found that I was given rotten, inedible produce. Now, the Online Refund Form is not functioning. This App is more problematic than it’s worth.

20. ★★★★★delivery brings the wrong item, a broken item, or half the order

    Online orders are going wrong. I got all support and it went to the app, but no support page. I have been using there app to shop since 2021 and I have never had an issue with any of those orders. Now, I have had 2 issues. A few weeks ago, items were missing and I had someone else’s items. Today, I got all my items, but received someone else’s order too! I have a small fridge and cannot fit all that in there. I am not allowed to return items. This is a waste of food, time spent having to call and extra distractions for employees having to take calls for mistakes like this. Now someone else will be missing items, and I am told there is no way for them to look it up to find out what order they belong to. I was told the process has changed. Please go back to the process that was working. This is very inefficient.

21. ★★★★★mixed experience without a specific reason· unspecific

    Stock up sale items please. Please have enough sale items in stock for customers. I have experience sales item ran out on Sundays. (providing Sunday is the 3rd day of the sales, sales start on Fridays.) Management could offer substitution for sale items instead of issuing rain checks which only good for 30 days but sale items aren’t back in stock yet sometimes. (Maybe think about no expiration on rain check, like S&S) Another idea is to have staff stationed at the service desk rather than have customers holler for them. (No button to ring)

22. ★★★★★mixed experience without a specific reason· unspecific

    Awful. Half the products are not available or something went wrong or contact us. Terrible app

23. ★★★★★mixed experience without a specific reason· unspecific

    Prices. Many times I am overcharged. It’s frustrating.

24. ★★★★★subscription and paid restrictions

    Concerns. I don’t appreciate purchasing produce only to find moldy Strawberries! I should get a refund from my last delivery order!!

25. ★★★★★mixed experience without a specific reason· unspecific

    Needs ability to chat with shopper. There needs to be the ability to chat with the shopper at all times, not just when an item is out of stock or substituted.

26. ★★★★★overall positive experience· unspecific

    Lack of Inventory. You advertise so many sales & yet the inventory is too quickly depleted and it’s only Tuesday!Example: Signature Pizza Marguerita and Lighthouse brand Dehydrated Garlic! I order that garlic directly from Lighthouse now.

27. ★★★★★overall positive experience· unspecific

    Kudos. Great prices friendly service

28. ★★★★★overall positive experience· unspecific

    Love/Hate it. I do and don’t like the app. I’ve inadvertently missed a digital coupon and missed out on the deal. I’d rather the sale price was just given without a digital coupon

29. ★★★★★overall positive experience· unspecific

    Mostly great but. So Shaws does tend to have some really good deals. You can get expensive ice cream for half of what it normally cost. Great deal on yogurt sometimes their pharmacies is also one of the only places I can get one of my scripts so it’s a convenient to be able to grab groceries occasionally at the same time. I discovered away through the pharmacy side of the app to earn different points and then use those points for specific coupons so two different times I spent a couple thousand points on a free gallon jug of drinking water. Only those ended up expiring because my local shaws is the only one I’m able to get to only ever has springwater and the coupons were both for drinking so I basically wasted all of those points, which is frustrating to say the least

30. ★★★★★overall positive experience· unspecific

    Great deals. Deals are the best in Falmouth