Lazada 7.7 Sale

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1. ★★★★★support does not respond or resolve the issue

   Moving forward. Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was different, etc. Product didn't work. One has to ask if this might be a branded counterfeit from an authorized reseller found inside the Lazada family. In the end the customer gets the bad end of the deal. Past post: After many successful orders one order has proven unusually challenging. Customer support is working to make this one right. Frequest communications are both helping and reassuring. Grateful that there is a plan moving forward.

2. ★★★★★negative experience without a specific reason· unspecific

   Phí ship cao quá. .

3. ★★★★★negative experience without a specific reason· unspecific

   Everything on here is fake!. Everything’s fake, the website is a mess, the customer service is a joke. These people are criminals

4. ★★★★★subscription and paid restrictions

   Sells defective products, rejects refund request. I will never use Lazada again, they sell defective products and when I tried to return it their agent rejected the request. TERRIBLE platform and now I will have to dispute the credit card charge for a refund

5. ★★★★★negative experience without a specific reason· unspecific

   App có hiện tượng lừa đảo bằng giảm giá ảo. Tệ thật giảm giá ảo rồi tự huỷ đơn khách hàng.

6. ★★★★★negative experience without a specific reason· unspecific

   One of a scammer app. First time I found a scammer app. Don’t be fooled by their promos☝️I know even me I didn’t expect it. At first itought their promos were awesome and real. But it’s not. They will give you cheaper products if don’t watch your order well☝️Then their csr will study everthing just to believe that you got wrong in your order. But the truth is they fooled us with their cheap and defective products. Watch out guys they will help sellers to scam you☝️rather use other selling app. Now we know. I was shocked on my experience with them. Don’t wait before it’s too late✊🏼you’ll just wasting ur money on this app. Don’t be fooled ✊🏼

7. ★★★★★ads disrupt the experience

   Terrible for users. Endless add walls. Endless unsolicited promos ads and commercials. Forcing you to sit through each of them. Impossible to just go on the app and conduct your business, without being treated so disrespectfully with no consideration for your time as a person or a customer. I have decided to stop using the platform except for emergencies. Despite a developer response, it was just generic assurances… Absolutely nothing has changed, if anything it’s worse now. Again… Constant ad walls prevent preventing you from using the app unless you sit through being advertised to non-Stop

8. ★★★★★negative experience without a specific reason· unspecific

   Cr 01 không lí do. Bị cr01 tới lần thứ 4

9. ★★★★★support does not respond or resolve the issue

   Worst online shopping app. my order has been for delivery already for the past 5 days and I still have not received it!!! The rider tagged my order delivery failed but he never attempted to deliver the order at our house. TO ADD TO THEIR WORST DELIVERY PROCESS, their customer service is useless!!! What is the purpose of that CLEO?! It’s totally useless

10. ★★★★★negative experience without a specific reason· unspecific

    Horrible Company. Lazada is the absolute worse company to buy from. No vetting of seller. Sellers claim to be local then come to find out they are in China and ship substandard products. Return and refunds are alway a nightmare with Lazada. Always an issue and rude and unprofessional customer service. Better to use TikTok shop or shopee

11. ★★★★★negative experience without a specific reason· unspecific

    Stay away. Worst customer service ever. Rude and not helpful

12. ★★★★★negative experience without a specific reason· unspecific

    Lazada lừa đảo. tạo đơn trả hàng hoàn tiền. Nhưng bên bán nhận lại hàng rồi nhưng từ chối hoàn tiền với lý do là “tài khoản không đủ số dư để thanh toán”. Lien he lazada thì bên đó lại không giải quyết trong khi là trung gian và đã nhận tiền của mình

13. ★★★★★negative experience without a specific reason· unspecific

    Giảm cái mã mẹ m. App đ j toàn shop như cc, óc chó, não teo huỷ đơn của t mà đ cs lí do mmb

14. ★★★★★subscription and paid restrictions

    Refund to random wallet. Instead of refunding to my bank (the original payment method) they refund to a Lazada wallet that I do not have and cannot get access too because someone already registered with my phone number. Customer support is unreachable and non responsive.

15. ★★★★★ads disrupt the experience

    too annoying. too much ads

16. ★★★★★subscription and paid restrictions

    Scam Central. Couldn’t get any worse then lazada what a pile of trash order something pay for it says 15 days refund the. Arrives incorrect you return it and they deny a refund? What pile of trash company lets a scamming vendor approve or deny a refund? Of course they will say no. What’s the corporate office address and phone number? They can’t get away with this scam

17. ★★★★★subscription and paid restrictions

    A terrible liar. I placed an order on March 8. The estimated delivery date was March 19, and the package arrived on time that day. When I contacted customer service, they told me to wait longer due to logistics issues. When I contacted the seller, they said they didn’t know how the delivery would proceed, and since the order was in the “in transit” status, it couldn’t be canceled. This created a vicious cycle: the order couldn’t be canceled while in transit, the seller ignored my requests, refused to issue a refund, and stopped delivering, while Lazada and the seller kept passing the buck back and forth. After multiple complaints, Lazada agreed to a refund on March 24, but stated it would take 7–10 business days. On April 4, I contacted Lazada again to request the refund, and they sent another email saying I would need to wait another 7–10 business days. On April 6, I contacted Lazada once more to inquire about the refund status, and they claimed the refund request was only submitted on April 4, so I would need to wait another 7–10 business days. All of the above facts are documented in emails.

18. ★★★★★negative experience without a specific reason· unspecific

    Absolutely terrible app. More blatant scams than real listings and they seem to do nothing about it. Plus they have the worst customer support I've ever experienced. I was actually berated and talked down to by an agent when my situation was clearly covered by their guarantees.

19. ★★★★★negative experience without a specific reason· unspecific

    Đơn hàng quốc tế. Hơn 1 tháng k nhận được hàng, lz cũng ko hỗ trợ khách hàng làm ăn như cđj ấy

20. ★★★★★subscription and paid restrictions

    Customer service will not help you.. Even if you spend 23k+ on an order and Lazada loses it in shipping, they will not help you and they will continue to lie to you. They will not give you a refund even if you buy the insurance.

21. ★★★★★support is a bot that runs you in circles

    Terrible support. Support service is terrible! There is always a bot replying never a real person. Not helpful AT ALL! Couriers never call and never reply if I call them for delivery. I’m waiting for my parcels over a week and still haven’t received anything!

22. ★★★★★negative experience without a specific reason· unspecific

    Forced Gifts. I generally appreciate this app and use it regularly. But sometimes they will offer a gift when you buy a certain amount of a specific product, and that gift can restrict your delivery options. There is no way to refuse the gift. So, recently, I deleted an order, because when I tried to order the quantities I wanted of my regular items, they automatically added a free gift that I did not want, and the addition of this gift reduced the available delivery slots, because it was perishable. This is the stupidest thing I have ever heard. I would love if they would add an option to delete or refuse free gifts that are unwanted. But it feels like they are just trying to get rid of unwanted product with these free gifts. Also, the sheer amount of pop-up ads within the app makes it difficult to actually order product.

23. ★★★★★negative experience without a specific reason· unspecific

    Terrible app lets sellers sell defective items. Seller sold me defective item and when return requested they said the items were delivered complete when yes I did but the item is defective they even say they support defective returns never order from this app.

24. ★★★★★negative experience without a specific reason· unspecific

    kurir nya ga amanah. saya baru download apk ini otomatis ada harga murah saya dapet barang 2k 2 barang tapi ga di kirim” sama kurir nya di apk nya tertulis sudah di terima sudah di chat kurir nya banyak alesan sudah 4 hari ga di kirim,paket tersebut di ambil kurir, yang amanah dong tolong baca! bukan nya saya gamau ikhlasin barang trsbt karna barang trsbt harga asli nya lumayan dan saya dapet 1k 1 barang ga jelas di kurir tolong lebih teliti!!

25. ★★★★★subscription and paid restrictions

    Bad customer service. Score: 2.0 Lazada's app fails where customer service should shine. Onboarding is straightforward, but the illusion of support crumbles quickly. A small order of two wall clocks arrived with one broken—hardly a catastrophe, yet Lazada's response was dismissive and absurdly swift, demanding "enough evidence" in under five minutes. This isn’t efficiency; it’s evasion. Navigation is cluttered, burying essential features under promotional noise. Performance is acceptable on flagship devices but sluggish on mid-range ones, likely due to unnecessary background processes (CPU spikes noted). Design lacks cohesion, with dark patterns subtly nudging users toward more expensive options. Privacy practices are opaque; data sharing specifics are buried in legalese. Subscription details are murky, hinting at auto-renewal traps. Battery drain is moderate but noticeable during extended browsing. Deal-breaker: appalling customer service. Unless Lazada overhauls its support ethos, this app deserves a swift uninstall. Not for: Anyone valuing fair treatment. Alternatives: Shopee, Amazon.

26. ★★★★★"Delivered" - but your hands are empty

    Over 4 million baht spent. Re-labeled hard drives. No accountability.. I've spent over 4 million baht on Lazada across thousands of orders since 2021. I was one of their most loyal customers. That ended when I purchased eight Seagate IronWolf Pro NAS hard drives from a seller who advertised a 5-year warranty. Within two weeks, SMART diagnostics flagged one of the drives. Investigation revealed all eight drives were re-labeled units with wiped SMART data, originating from China -- not genuine Seagate IronWolf Pro drives. I had this confirmed directly with Seagate. When I contacted Lazada, I was told the "warranty had expired." Two weeks in, on a product with a seller-stated 5-year warranty. They refused a refund. They refused a return. The seller was never penalized and remains active on the platform. I opened multiple support cases. Each time: "escalated to a specialized team." Each time: nothing. Chats disconnected. Cases closed without resolution. In my experience over four years, Lazada consistently sides with sellers. Even when the product is demonstrably not what was advertised, even when the manufacturer confirms it, the platform does nothing. Seagate confirmed the drives were not genuine, but they also chose not to pursue this with Lazada. Nobody in this chain -- seller, platform, or manufacturer -- protected the buyer. I've moved to other platforms. If you value your money, I'd suggest the same.

27. ★★★★★negative experience without a specific reason· unspecific

    Poor customer support and constant CR01 error. I keep experiencing the CR01 error repeatedly, and there is no proper customer support available to resolve the issue. It’s very frustrating and disappointing.

28. ★★★★★"Delivered" - but your hands are empty

    Fraud sales with no Lazada support. No customer service or responsibility. I order several products that were never sent and Lazada has not refunded my money or addressed the supplier.

29. ★★★★★negative experience without a specific reason· unspecific

    不是很好用. 不是很好用切换语言必须对应国家，我在泰国只能用泰文或者英文，用简体转只有新加波支持。

30. ★★★★★negative experience without a specific reason· unspecific

    .. đặt hàng giảm giá nhiều thì ghi lỗi