Reframe: Drink Less & Thrive

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★unresponsive support and glitches

   Reframe. It takes too much time🤷🏼‍♀️

2. ★★★★★ai instead of a real response

   All AI-driven. I poured my heart out during the intake questions. Just to be met with, “We are sorry you feel this way. How can we help?” Or something like that. I was hoping for something that would actually look at my answers and think about them. Not a bot. But nope. BOT. This makes me legit angry, because it’s taking advantage of a vulnerable population. ETA - I tried again. No better. Still AI driven, from what I can see. I am in therapy and have support. This does NOT go more than three questions deep. And it absolutely should. I am sure it’s good for some. But my brain needs more options. Sorry, not sorry.

3. ★★★★★unresponsive support and glitches

   DO NOT LIKE. too busy, confusing, high maintenance, time-consuming

4. ★★★★★surprise renewal charges

   Scammy priorities. They’ll renew your free few day trial for a full year without warning, even though they hint it won’t auto-renew. They’re the reason everyone’s drinking

5. ★★★★★surprise renewal charges

   Total scam. Attempted to take me for $100 without my permission. I truly wanted the help, but you let me down and NOW I have to worry about you stealing money from me I don’t have for using the app for 2 fking days.

6. ★★★★★surprise renewal charges

   scam. this was and is a very deceptive and misleading app that automatically blocks cancellation and refunds and charges you after you request a cancellation stay away from this company junk

7. ★★★★★surprise renewal charges

   Overpriced Deceptive. All of my Apps give me a trial reminder before they charge you this did not. Also they did not charge me through Apple so I am not sure how I even got it. Refund my money

8. ★★★★★other

   Waste of time. So incredibly disappointed

9. ★★★★★surprise renewal charges

   Now I really want to drink. The app made it clear that it was easy to cancel before the free trial expired. I tried to cancel and they made it very difficult so I guess it didn’t get canceled and now they charged me $119. I have a wife and children and can’t afford this. Now I really wanna drink. I need this resolved and any help would be appreciated.

10. ★★★★★other

    Garbage. Garbage

11. ★★★★★unresponsive support and glitches

    Can’t even get started. Can’t even get started with this app. I tried creating an account, but after waiting over 30 minutes, I still never received the confirmation code. I checked my inbox, spam, and junk folders, and there was nothing. I then attempted to contact support through the link provided, but when I hit “Send,” the page just kept refreshing and blinking back to itself without actually submitting my message. Hard to evaluate the app when I can’t even get past the account setup process.

12. ★★★★★surprise renewal charges

    Scammers. They’ll bill you without a subscription. I paid for the first year. Then canceled months before renewal. Even the app shows “NO SUBSCRIPTION “, yet they try and charge my credit card every few days. There’s no one to talk to and they just keep charging my card. SCAM!!!!!

13. ★★★★★unresponsive support and glitches

    Overwhelmingly Unhelpful. I can only imagine that the devs have paid for 5 star user reviews. This app is atrocious and has too much going on. The UI/UX is abysmal and they’re constantly trying to upsell you in the app. AVOID unless you want this app to make you relapse.

14. ★★★★★surprise renewal charges

    Unused and still charged me (never signed up for paid acct). I’m not using it and not willing to pay the $119.99 that it automatically charged rme. Remove the charge

15. ★★★★★surprise renewal charges

    Predatory Subscriptions. This app is completely worthless. There are many other resources that are free or cost much less. If you purchase this app they will automatically sign you up for a yearly subscription without telling you and continue you charge you yearly. Don’t do it. Find other help.

16. ★★★★★unresponsive support and glitches

    No customer service. I booked a therapy appointment and the therapist no showed. I have contacted their support email several times and they have not responded to reimburse. They don’t provide a phone number for customer support. Scam.

17. ★★★★★surprise renewal charges

    Predatory charging. I subscribed to the free trial, I canceled the free trial a day later because it wasn’t for me and it disappeared from my Apple subscriptions. I believe because I canceled and Apple took it off of my subscriptions it should have canceled. It did not and then I had to change my password to log into the actual app and cancel. Do not use this app.

18. ★★★★★surprise renewal charges

    Rip off. Costs $120 a year. Was just checking it out thinking it was a $10 a month payment and then got hit with $120 withdrawal in my bank account now I’m tied to something I’m not gonna use for the next year.

19. ★★★★★surprise renewal charges

    Crazy expensive subscription. Didn’t not sign up for subscription only for the free trail and they charged $130 and don’t offer refunds

20. ★★★★★surprise renewal charges

    Charged after cancellation. Cancelled in July and was charged anyway

21. ★★★★★surprise renewal charges

    Free Trial Beware. If you try the free trial, be sure to make sure you don’t still get charged. Sneaky!! I canceled through Apple, but still got charged. Hoping they will honor the refund otherwise this is genuine fraud.

22. ★★★★★surprise renewal charges

    Renewed Without Asking. App renewed without asking. Not good.

23. ★★★★★surprise renewal charges

    I have cancelled this before renewal but charges me anyways. Don’t trust them

24. ★★★★★surprise renewal charges

    NEVER WARNED ABOUT RENEWAL. This app never reminds about renewals. I am so upset that I was charged $119.99 on my card without warning. Poor ethics.

25. ★★★★★surprise renewal charges

    Charges after deleting,enough said. See above

26. ★★★★★surprise renewal charges

    Scam!. I emailed requesting to cancel my trial but was billed $200 for the year regardless. DO NOT TRUST! This is a scam!

27. ★★★★★unresponsive support and glitches

    Tech support is awful. Nothing getting what I paid for.. I love this app and the community that I’ve found. My issue is the technical side, I’ve been told for over a month that issues with my coaching subscription would be fixed by tech. Nothing is fixed. I’ve had four video coaching sessions that I paid for where the video doesn’t work. I’ve been promised time and time again this would be fixed. I’m so disappointed.

28. ★★★★★ai instead of a real response

    Making me drink more. I have not been able to successfully modify this app or ask questions that are heard correctly. There is no app support other than AI. The groups that seemed relevant to me were full or closed groups.

29. ★★★★★surprise renewal charges

    Still being charged. Canceled app and still being charged.

30. ★★★★★surprise renewal charges

    Charged after I deleted the app and cancelled my account four days prior to the free trial ending. Watch out, they charged me after I deleted my account and deleted the app from my phone four days prior to the free trial ending