TfL Go: Plan, Pay, Travel

What people write about

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1. ★★★★★login, signup and account access

   Can’t log in from US. Same issue as another reviewer — I want to sort out travel prior to my London trip, but I can’t sign in, as it says there’s an issue connecting to the server. Have tried deleting, hard restarting, and everything, but no luck.

2. ★★★★★negative experience without a specific reason· unspecific

   Unfortunate. Unfortunate for anyone who is planning a trip abroad that the purchase and account top-off features are only accessible to users within the UK. This is a fairly massive usability problem and one that could be architected around easily to maintain security.

3. ★★★★★negative experience without a specific reason· unspecific

   Drained on arrival. End of the rainbow, you are required to provide a phone for dual factoring; No dice, when you have to roaming plan. App will not allow any other option regardless of hovering AI reply response sure to follow.

4. ★★★★★login, signup and account access

   Inconsistent security, not logging cards. I have created an account and got in fine yesterday but unable to log in today. Also have contactless and need to consolidate 2 Oyster cards and can’t get in, cards not recognized, security issues etc

5. ★★★★★negative experience without a specific reason· unspecific

   Issues logging in. Too many “security” blocks. I’m a legitimate user and consistently can’t log in even while in the UK and did not have a VPN running. I understand can’t access outside of UK but problems were while I was there.

6. ★★★★★negative experience without a specific reason· unspecific

   Useless for Travel Planning. The TFL app has been overly-simplified. You can only look at journeys for today. It’s useless if you want to plan travel ahead - say - to go the airport. It also doesn’t show any live status. You have to use a third party app for that.

7. ★★★★★crashes, freezes and errors

   Unreliable & buggy. Like the London bus service itself this app reflects the broke down hot mess you'd expect.

8. ★★★★★account bans or deletion without explanation

   You Will Get Lost. The routes are not good, I have a lot of choice words to describe my experience using it, but I will refrain. As stated in the title, you will get lost. Used this app to waste time, money, and miss appointments. No direction as to where you transfer, disruptions are reported but routes are still recommended. If you refresh, leave app, misclick, you will lose your route. Then when you reenter you will be given conflicting information making you pay more and waste more time. If that is TfL Go’s goal to drain bank accounts, congratulations this is a success. Otherwise, don’t bother and use anything else.

9. ★★★★★crashes, freezes and errors

   Not reliable. My partner and I are visiting on holiday and haven’t found this app reliable. We created our accounts here while in the hotel and when we went to use it we were automatically logged out and were not able to log back in until we got back to our hotel. It seems too buggy to be reliable, and that’s the whole point of the app. Right?

10. ★★★★★crashes, freezes and errors

    Does not work. Will not let me log in. Buggy app that doesn’t have basic functions of logging in or accepting cards. Help button says blocked by security setting.

11. ★★★★★data, history or progress disappears

    Crashes repeatedly. iPhone 17, iOS 26. Works once then the next time it’s opened, it crashes without opening. Need to delete and reinstall every time

12. ★★★★★negative experience without a specific reason· unspecific

    Does not work for contactless. Don’t bother

13. ★★★★★inaccurate results and incorrect data

    Lies and fabrications. If you've dealt with TfL's "services" for a while, you'll have noticed an abject lack of ... competence, and this app is completely towing company line in that respect. Routing suggestions are not incorrect, just mostly useless due to the apps other ... features. If you change location, you need to restart the app, it only looks that up once. Where things completely come apart is wrt "live" bus arrival/departure times. The app basically parrots the schedule. At best. Sometime it will refuse to suggest a direct bus, instead suggesting circuitous rutes, even up till and including when the bus arrives at your stop. Sometimes it will helpfully suggest you give up and walk the hour and a half, which is probably not the worst advice. Sitting on a bus and checking when about to arrive at a stop, it may tell you to wait 20mins (for an every-12 bus). It is so spectacularly wrong, it's hard to believe it's just random, but I've come to believe that any prognostication of London bus timing is a fool's game. I don't think TfL has any idea where they are at any time, so short of an AIS-like system that 3rd parties could receive, this will remain an unsolved problem. Shame, really, I've used public transport in other large cities (incl Paris) and it *can* be done. One has to wonder if TfL is subsidised by taxi companies or tax money. Or, hey, both.

14. ★★★★★negative experience without a specific reason· unspecific

    False start. It will not allow me to set up an account. Emailing support has not helped add support!

15. ★★★★★subscription and paid restrictions

    Frustrating.. Impossible to use this app. Created an account to use the contactless payment option. Put in my info and thought I was squared away. The next day when I went to use the app it had logged me out. When I tried to log back in, a message popped up saying, “Sorry, your request was blocked by our automated security systems.” It wouldn’t allow me to log into my account. Maybe it’s because I’m a tourist and don’t actually have a residence here, but either way not a fan. Google maps was the MVP. Don’t waste your time with this app if you’re just visiting.

16. ★★★★★account bans or deletion without explanation

    Can’t sign up, no support. Attempts to create account fail with can’t contact tfl or blocked for security reasons. Support phone reference in error messages has menu that doesn’t include tfl app at all and no “other issues” choice. I tried choosing “oyster cards” from the support menu and gave up after 20 minutes on hold. FAQs and other support options are also no help. Great if I just use it for journey planning but then so are a bunch of other apps. Useless for oyster card top-ups etc. Big waste of time

17. ★★★★★crashes, freezes and errors

    Unstable. When i needed, the app crash. but when i am at home, in the middle of the night, the app works just find. Wtfl

18. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t support student cards. Makes no sense

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible!. Your app, just like your service, is terrible!

20. ★★★★★crashes, freezes and errors

    Widget still broken on Home Screen.. While the most recent update did fix many of the problems with Home Screen Widgets, the Northern Line’s tile/widget is still broken, because black text on a black tile is not readable and appears as just a black square. Wish I could submit a screenshot to show you.

21. ★★★★★negative experience without a specific reason· unspecific

    Not for newbies. If you are new and aren’t from someplace like NYC and used to deciphering subway maps and bus routes just use your Google map or apple map.

22. ★★★★★negative experience without a specific reason· unspecific

    Don’t count on it. Does not show busses that are physically present at some stops until they’re there. I’ve missed three appointments this week counting on the accuracy of the information on this app.

23. ★★★★★negative experience without a specific reason· unspecific

    Terrible app. App can’t check status of oyster card. Also difficult to navigate

24. ★★★★★negative experience without a specific reason· unspecific

    Clunky. The app is clunky and hard to navigate.

25. ★★★★★negative experience without a specific reason· unspecific

    182 at Brent cross. Was tracking on the app and missed two buses, I came out when one said 5 mins due in and it was already gone

26. ★★★★★negative experience without a specific reason· unspecific

    N S E W ?. The tube needs to list the trains direction of travel as well as the line. Do I take district eastbound or westbound? If this app is mainly for those that are not familiar with the tube, that is much needed information.

27. ★★★★★negative experience without a specific reason· unspecific

    Changed and is worthless. This app used to be good but somehow between May and now August it has changed. It is not helpful. It doesn’t give you alternatives.

28. ★★★★★negative experience without a specific reason· unspecific

    App crashes as soon as it’s opened. Tried reinstalling. Latest version of iOS on IPhone 12 Pro Max. Nothing works.

29. ★★★★★negative experience without a specific reason· unspecific

    Useless. Despite setting it for Tube Only it only gives me a bicycle route.

30. ★★★★★negative experience without a specific reason· unspecific

    Why not put the disruptions in the plan my journey?. When you plan a journey, it shows trains are running. But then hidden away as the last info item in the disruptions, it says trains aren’t running . Kinda defeats the purpose doesn’t it?