Gotogate

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1. ★★★★★negative experience without a specific reason· unspecific

   ‏تم إلغاء رحلة العودة الخاصة بي ولم أستفيد منها. ‏تواصلت مع خدمة عملاء لتأكيد رحلة العودة الخاصة بي فت تفاجأت أنه تم إلغاؤها بدون علم وحينما أخبرتهم أن يؤكدون لي الحجز كي أتمم رحلتي يماطلون ولا يعطوني حل مناسب ‏علما أنني قدمت شكاية الفريق المختص أكثر من مرة وتحدثت مع خدمة عملاء أكثر من مرة وارسلت بريد إلكتروني أكثر من مرة لكن دون جدوى عند الحجز دفعت مصاريف الذهاب والعودة لكن استفدت فقط من الذهاب وتم إلغاء رحلة العودة ولا يودون تعويضي أو إعادة الحجز لي

2. ★★★★★subscription and paid restrictions

   Theft. Absolutely terrible experience with GoToGate. The airline already confirmed that my refund was processed and sent back, yet I still haven’t received anything from GoToGate. Trying to contact them is a nightmare — I’ve been on hold for over an hour with no answer. It honestly feels like they have one person handling all customer service. No updates, no communication, nothing. It’s completely unacceptable to hold onto customers’ money like this. If the airline has already refunded, there is no reason for this delay. Very frustrating and disappointing — I would not recommend booking through them.

3. ★★★★★subscription and paid restrictions

   Theft. I honestly cannot believe the level of incompetence and blatant runaround I’ve experienced with Gotogate. The airline already processed the refund. Let me repeat that: the airline refunded the money. Yet somehow, Gotogate continues to act as if this is not their responsibility, and like they never received any refund repeatedly pushing me back to Wizz Air fully aware that Wizz Air will not deal with me directly because I didn’t book through them. This is simply theft. They claim my booking changed (and therefore it’s technically active) yet my itinerary has been cancelled for almost a month Every interaction feels like I’m being brushed off by a company that is hoping I’ll just give up. Customer service either doesn’t understand the situation or is intentionally ignoring it. There is absolutely no accountability. No ownership. No effort to resolve what should be a very simple issue: you received the refund, so pass it on. Instead, I’m stuck in an endless loop of canned responses and finger-pointing. It’s beyond frustrating, it’s insulting. You’re holding onto money that is not yours, something that some of you have admitted to me. At this point, it feels less like poor service and more like outright misconduct. I would strongly advise anyone considering booking through Gotogate to think twice. If anything goes wrong, don’t expect support—expect excuses, delays, and a complete refusal to take responsibility. Absolutely unacceptable.

4. ★★★★★subscription and paid restrictions

   Very low customer service. I booked two multi-city tickets through GoToGate and paid approximately $82 extra for what was advertised as a “flexible ticket” option. When I later attempted to change my flight, I was informed that additional costs would apply. After contacting the airline directly, I was told that my ticket was issued as a standard fare and did not include airline-level flexibility. When I contacted GoToGate, I was informed that the flexibility purchased is an agency product and that customers are still responsible for paying any fare difference and applicable change fees. Although this may be stated in the terms and conditions, the labeling of this product as a “flexible ticket” can be misleading. Many travelers reasonably expect a flexible ticket to provide airline-level flexibility, such as reduced or waived change fees. In this case, the product appears to function as a change-assistance service rather than true fare flexibility. I encourage future customers to carefully review the detailed terms before purchasing this add-on and to consider booking directly with the airline if flexibility is important.

5. ★★★★★negative experience without a specific reason· unspecific

   worst experience. 1. overpriced tickets 2. if you cancel a flight they return much less money (it’s not mentioned anywhere) 3. terrible and helpless customer support

6. ★★★★★negative experience without a specific reason· unspecific

   Falsa publicidad. Compras el tiquete y juegan con el dinero y tiempo tuyo.

7. ★★★★★negative experience without a specific reason· unspecific

   stupid app. no notification for customer in case emergency

8. ★★★★★negative experience without a specific reason· unspecific

   Option to add additional baggage not available. Made it complicated

9. ★★★★★negative experience without a specific reason· unspecific

   Ridiculous. We booked our flights thru this site and it assigned us an email address! This meant all communications regarding our trip went to some email address to which we had no access. Our flight was changed by 6 hours and we had no warning so we missed it Unacceptable.

10. ★★★★★negative experience without a specific reason· unspecific

    Igor. Absolutely non-professional app. I strongly not recommend. They create email address, which intercept my booking activation code for verification at Ajet carrier. This code expired in 3 min whereas they email it to you in 10 min and more (even in days!). As a result you unable verify your booked flight and do online checkin.

11. ★★★★★subscription and paid restrictions

    Thieves and scammers. Dangerous thieves: Avoid at all cost. They will steal your money with impunity. They defrauded me of $1,500 because of their scamming website, and refused to refund anything despite not giving any service. This is s criminal organization masquerading as a travel company, and it is disgraceful that such scam artists are allowed to operate with impunity, and even find a place on apple market.

12. ★★★★★subscription and paid restrictions

    If they can charge you for breathing air they will.. They want to charge you for everything. They want to charge $9 each way to select meal options. There are 10 different clicks where you have to opt out to don’t get overcharged. They charge $44 to cancel minutes after booking. So book at your own risk. Apparently booking.com uses them. That’s why booking.com offers lower prices but when you try to book it keeps saying airlines increased the price street you enter the credit card info.

13. ★★★★★negative experience without a specific reason· unspecific

    App doesn’t work. I downloaded the app and could not press “enter” to verify the verification code because the screen would not scroll down smh. This is very frustrating since the airline requires you to check in and show your boarding pass on your phone or print it. I am traveling abroad and do not have access to a printer. I even tried changing my Lock Screen and it wouldn’t even switch to landscape mode and allow me to press enter. So I’m stuck on attempting to verify my account. Fix app please.

14. ★★★★★negative experience without a specific reason· unspecific

    خدمة سيئة جداً ويتعامل مع طيران أشد سوءاً أنصح العملاء بعدم التعامل معه. خدمة سيئة جداً ومماطلة وعدم جدية يتعامل مع طيران أشد سوءاً أنصح العملاء عدم التعامل معه

15. ★★★★★subscription and paid restrictions

    Upselling Everything. I used Gotogate because Google Flights said tickets here were $20 less. Unfortunately, the $20 savings will end up costing me over $100 more than booking directly through the airline. Gotogate seems to make their money by marking up fees that are already costly at the airline. On top of that, Gotogate cannot execute my online check in, so I will have to pay Spirit a fee at the counter. Using Gotogate is huge mistake. Avoid at all cost.

16. ★★★★★subscription and paid restrictions

    They USE the app to steal money. These people are thieves, they stole $523 from me, they did not refunded my ticket even thought they assure me they will do it. I called 23 times and open 15 tickets, and they keep telling that I’ll get my money in 5 days, and after 3 months they close the case and that’s it. I have to cancel my Turkis airline flight because they made a schedule change, and Gotogate never asked the airline for the refund in order to keep the commission and my money, do not not use them, they are a scam.

17. ★★★★★negative experience without a specific reason· unspecific

    Liars. Suspected something wrong when I couldn’t issue boarding pass. Called airline and they said GoToGate cancelled reservation. After 2 hours of waiting on phone to get a hold of GoToGate customer service they said all is good. Went to airport. Airline said nope; flight still cancelled. Good luck trying to get a hold of GoToGate again. Not worth the savings. Trust me.

18. ★★★★★negative experience without a specific reason· unspecific

    Don’t ever use this agency. They will not allow you to cancel, no support, scammers, you will not get your money back

19. ★★★★★subscription and paid restrictions

    Don’t Book With Them. Worst customer service ever. I paid extra for the cancellation insurance then when I went to use it, they said NO REFUNDS. The insurance I bought says I have up until 24 to the flight to cancel with full refund. I asked for the refund 8 days in advance and was still told no.

20. ★★★★★negative experience without a specific reason· unspecific

    Boarding passes sent 6 hours before flight?. Booked a flight for my mom. Since boarding passes aren’t available until 6 hours before the flight and her flight is at 6am I guess I’ll be waking up in the middle of the night to coordinate with her and send her her boarding pass. Unacceptable.

21. ★★★★★subscription and paid restrictions

    Baggage’s. Very bad after sales customer service! Waiting more then 4 days to add the baggage’s which paid to the airline system and still not yet added

22. ★★★★★subscription and paid restrictions

    They steal your money. I had a business ticket reservation with gotogate. I contacted the airline to cancel it and they told me no fee would be charged by airline for cancelation (if done earlier than check in) but I would need to contact gotogate for the actual cancelation. I contacted gotogate via chat. First they told me they charge me 44$ their own fee for cancelation. And then I received an email from them saying the airline would charge another 53$ as their fee which is LIES! Gotogate cheats you!

23. ★★★★★subscription and paid restrictions

    Bad experience. If you look for refund with this company you will never get it even if you bought the same flight at the same date twice

24. ★★★★★subscription and paid restrictions

    The worst experience ever. They wanna charge me for changing my flight with the same price they will book a new flight

25. ★★★★★subscription and paid restrictions

    Avoid at all costs so they go out of business. Unbelievable experience, in the worst way. I was told last minute my flight was cancelled (I found out it wasn’t), it’s taken me over 3.5 months to get a refund, no emails have been replied to other than one, and they’ve taken 4000yen off my refund to line their pockets. All I can hope is that they cease to exist and for this to happen we need others to refrain from using them and to continue to assassinate their abysmal reputation. Avoid. At all costs. and to Gotogate, do not reply with your generic response telling me this review doesn’t apply to the app, everything needs doing to ensure your demise and suffering, and do not dare ‘hey’ me either.

26. ★★★★★support does not respond or resolve the issue

    Fraud. I booked a flight from Detroit to Hyderabad on dec 11th and from Hyderabad to Detroit on Jan 22nd for two passengers which costs me 3395 usd. At time of booking they never mentioned about any self transfer or transit visa before booking. When I went to check in they denied us by saying this journey needs a transit visa and which I’m not aware of so I can’t board. I explained the situation to airlines and Gotogate and airlines said that they will book me a ticket for the next available flight but asked for to pay the price difference and I agreed to that and went on to booking but the changes were denied as I booked my flight ticket through booking website Gotogate and whatever changes have to make are to be made by them. So I asked Gotogate to change it and said I will even pay the price difference and processing fees. But they said they won’t and they didn’t want to make any contact with airlines and elegant me to book a new round trip ticket for two passengers which will costs me again like more than 5000 usd. And I have been calling to Gotogate customer service and mailing them for three days continuously and no response in email and in phone calls they talk rudely and disconnect the calls and say my issue was escalated to higher team and get a call back and didn’t get a call back from any of them and it’s been 3 days since I missed the flight and all my appointments are cancelled and my father is sick in India and I have to visit but they are not letting me. They made to feel torture for the last three days and I have had lot of distress and all my work and plans and appointments all are gone to waste which makes me lose so much money and even have medical emergency but they didn’t care about anything. Nobody please don’t ever use this website just book your ticket directly with the airlines and these guys are not allowing to make any changes. They are worst people I have ever seen in the planet and their customer service and support team are horrible and don’t value customer.

27. ★★★★★subscription and paid restrictions

    Stay away. Booked a Japanese airline ticket and had to cancel within 24 hours of booking. It was impossible to reach an agent with GO TO GATE. The wait takes so long and it has been several tries to get hold of an agent. In the end I could not cancel or get any refund now. Absolutely horrible experience. Stay away when it feels this is convenient and you can talk to someone in English. Stay away

28. ★★★★★an update broke a familiar workflow

    Incorrect information. I only got the app because I was told we could check in with it, we couldn’t, so I ended up just using to stay up to date on the flight information. The only time I got a flight update it was incorrect and scared me. Then when our flight did change, it didn’t update. So having the app was actually worse than if I just didn’t.

29. ★★★★★negative experience without a specific reason· unspecific

    Unreliable. In the app, I checked in three hours before the departure. However, I didn't receive the boarding pass. I had to check in at the airport and pay 110€. When I called Gotogate for the first time, they hung up on me, and the second time they didn't offer any assistance. It's impossible to find a phone number on their website. The supposed complaint form is in the terms and conditions. If you manage to find the terms and conditions, they are endlessly long, and I couldn't find the form either. I only found contact support on a third-party website. Gotogate's website seems designed to keep you going in circles and prevent you from reaching them the company. Customer support = 0.

30. ★★★★★negative experience without a specific reason· unspecific

    Do not use.. Very neglectful customer service. Refuses to take responsibility for misinformation about flight details. Does not take accountability or offer compensation in any way for providing wrong info. I arrived to the airport at the wrong time because the app never emailed or updated me, and got zero compensation or apology.