Airalo: eSIM Travel & Internet

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1. ★★★★★no signal or dropped coverage in specific countries

   Did Not Work 80% of the Time. As title states. This was a comically terrible eSim service and I travel internationally often. I thought I would give this a try after seeing it pushed on social media. I was in Italy and had no data connection about 80% of the time. This was for major cities, too. My husband used his USA verizon plan abroad and we relied on that mostly. It would have been better for me to not pay for Airalo and used wifi only - would’ve been the same thing. Don’t bother getting this if you’re going to use it for Italy!!!!!!!!

2. ★★★★★no signal or dropped coverage in specific countries

   Didn’t work in BVI. Can’t give it zero stars but that’s what it’s worth since it didn’t work at all. Bought it for a week long sailing trip in the BVI and it didn’t work anywhere, no Digicel reception, even in the middle of Road Town. Also no reception at the Bitter End Yacht Club in Virgin Gorda or anywhere in between (Norman Island, Peter Island, Cooper Island, Marina Cay, Trellis Bay). I was picking other networks (like Flow) but Digicel apparently sucks in the BVI. Don’t waste your money.

3. ★★★★★no signal or dropped coverage in specific countries

   No reception. Bad service

4. ★★★★★no signal or dropped coverage in specific countries

   Poor Connectivity. I purchased a week esim through Airslo for our trip to Banff Canada and the carrier Bell was selected as recommended by Airalo. Service was terrible with no service on 3 of 5 dats and spotty service other days. Complete waste of money.

5. ★★★★★no signal or dropped coverage in specific countries

   DOES NOT WORK IN COLOMBIA. The connection is terrible in Colombia. Do not use if traveling here

6. ★★★★★no signal or dropped coverage in specific countries

   Charged twice. I bought two 11.5 dollars 3 day package to Japan. But I was only getting one. After chatting with their customer service. I was told the first transaction was not successful. I checked with Alipay. They told me both are successful transactions. Okay. This is how you guys do business??? Disappointing. I will report this as a scam!

7. ★★★★★no signal or dropped coverage in specific countries

   eSIM never worked. A complete waste of money. My eSIM never worked and all they offered was a 20% discount on my NEXT purchase. Do not waste your money on this service, look elsewhere

8. ★★★★★chatbot support fails to resolve issues or refund money

   USE IT IF YOU WANT TO WASTE YOUR TIME. I’d give zero stars if I could. My eSIM didn’t work after downloading, so I contacted support. The chatbot made me check settings and send screenshots, and nothing worked. When I asked for a human, the AI just made me repeat the same steps. They eventually brought in a human agent, who made me redo everything again, even though it was all in their system. After hours of this, I gave up and bought a SIM from another brand. I told them I only wanted a refund, not a fix. But they switched me back to AI (without telling me) and asked me to repeat the same steps yet again, not processing refund. By then seven hours had passed. When I tried to end the chat, the AI asked me to redo everything once more. No real problem-solving, no refund, and they swapped a human for AI without notice. Worst service I’ve ever had. They’ll waste hours of your time and still won’t fix anything. Do not use this provider.

9. ★★★★★chatbot support fails to resolve issues or refund money

   Terrible customer service. Do not use this company I had issues customer service was terrible I am a solo traveler in a foreign country had no data for 24 hours. No way to use my phone other that WiFi I waited for 5 hours then 10 hours. Finally deleted ESIM and went with another company I had everything installed correctly. I finally heard from customer service 24 hours later. No thank you !

10. ★★★★★no signal or dropped coverage in specific countries

    DO NOT USE. I highly recommend choosing another eSIM company. I was left without data when the had an outage and didn’t inform anyone till later. I also had to fight for a refund. Choose someone else.

11. ★★★★★no signal or dropped coverage in specific countries

    A scam. Got the eSIM. Didn’t work. Got an email apology saying their service wasn’t working and a 20% discount for future purchases. My vacation is only a few days long. What do I need that for? Give me a refund instead!

12. ★★★★★other

    New use of Jumio can’t verify ID. I used to use this for 3 years, they decided to use some dumb AI app for ID verification and it can’t read my US CA real ID drivers license, their support is so incompetent they can’t even manually do this so I basically can no longer use airlo. I am now switching to Saily. Really unfortunate and poor choice to pick Jumio and force it on customers with no competent backup option

13. ★★★★★other

    Fairman. 1

14. ★★★★★no signal or dropped coverage in specific countries

    Can’t count on this service.. Service went down twice while on an international trip. I got an email stating they new of the disruption. I had to use my cell phone provider service which defeats the purpose of having the eSIM.

15. ★★★★★chatbot support fails to resolve issues or refund money

    eSIM has zero coverage in London. What a useless waste of money. Do not use! Their customer service is useless and they will not refund. So I spent an additional $20 with Sailey for one that actually works.

16. ★★★★★easy setup and reliable connection while traveling

    It’s fine if you get it working, but good luck if you need customer service. Impossible to get a human off the AI assistant can’t help

17. ★★★★★no signal or dropped coverage in specific countries

    Scam.. I bought the 10 gig for my travel so that I can support my online working and teaching. And I worked fantastically so I decided to add more because they had that and it worked for one day. I will not even one day one evening and then it did not work at all then they sent me a fake email stating that there was an interruption with service throughout the day and that it’s back on it has not worked and I have 23 GB of data. I have tried every possible way to resolve this through their customer service and no one is responding and they only let me speak to a bot. So I’m going to keep giving a negative review on rectify the situation or reimburse me. I would love to just have the product they stated work

18. ★★★★★no signal or dropped coverage in specific countries

    Poor service. Service kept going out for veryyyy long periods of time. So bad!

19. ★★★★★no signal or dropped coverage in specific countries

    Disappointed. Not working for me in Italy. It did work one day but today did not work all day long.

20. ★★★★★no signal or dropped coverage in specific countries

    Do not buy. Stopped working after a few days. Disaster with not being able to access tickets and passes.

21. ★★★★★no signal or dropped coverage in specific countries

    Rubbish rip off. Didn’t work the whole daybin Italy. Shows 5g, but doesn’t actually work. Been using airalo for years, its has become gatbage and a rip off and no customer service

22. ★★★★★no signal or dropped coverage in specific countries

    Joke of a product. Does not work in UK. No customer support. Horrible product does not recommend.

23. ★★★★★no signal or dropped coverage in specific countries

    Outage - why no messages / alerts via the app?. ???

24. ★★★★★other

    Service varies based on country. It doesn’t work very well in Spain as they use Orange as their service provider. I was stranded without data when it randomly decided not to work.

25. ★★★★★no signal or dropped coverage in specific countries

    I buy the service and the internet barely works. I bought quite a bit of these services and I am even a gold member, the service does not even work half the time so that I cant even search things up. Please fix this soon as its insane to pay for these prices and then it not even work half the time.

26. ★★★★★no signal or dropped coverage in specific countries

    Bad customer care. Stoped working after 2 days

27. ★★★★★no signal or dropped coverage in specific countries

    Issues with iPhone 17 in Thailand. I had to restart my phone several times to get it working. Then when I got it working and wanted to top it off, it isn’t working. If I could get my money back from topping off, I would.

28. ★★★★★chatbot support fails to resolve issues or refund money

    Left stranded with no service. Avoid this eSIM completely! We were left stranded with no service in another country. Good luck trying to talk to their ai bot and don’t hope on ever talking to a live agent. We were forced to buy a whole different eSIM in order to get our way around. No response has been given from Airalo.

29. ★★★★★no signal or dropped coverage in specific countries

    So difficult to get to work. Unless you are technically savvy, stay away. I had no other option and I spend hours getting it to work

30. ★★★★★no signal or dropped coverage in specific countries

    I regret buying this complicated eSIM. Couldn’t get it to work and the wait time for a live person was over 3 hours. Just a waste of time.