Priceline - Hotel, Car, Flight

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★poor support and refund denials

   Amarjit. It’s bad costumes care srivice

2. ★★★★★problems with car rental and hotel partners

   Carwiz. Why do you allow them on your platform!? Pickup is not available at the airport. The car I reserved was unavailable. They gave me a nasty, maintenance needed Corolla. Cussed in the car in front of my son regarding another customer they were waiting on at the airport to pick up. Customer service is horrible. They provided no ride back to the airport. Had to get a Lyft. Provided no explanation of additional charges - said he couldn’t provide a receipt. Why, why, why do you allow this?? Please contact me.

3. ★★★★★problems with car rental and hotel partners

   cancellations for car rentals do not use Priceline. It'll be a month before you get your money back.. do not use Priceline if you booking a car and if you're not able to get the rental car, it's gonna take you 60 days to get your car money

4. ★★★★★price hikes and mismatched bookings

   Scam Availability. In an emergency situation and need to book a hotel immediately? Skip Priceline. Showing units that aren’t actually available and wasting precious time trying to find an available unit on a busy weekend. Trash app.

5. ★★★★★app bugs and glitches

   Scam. Booked a vacation through the website. When I got the email, I was prompted to download the app, however the app never accepted any login information no matter how I “signed up” or “reset password” the app wouldn’t work. Then the airline cancelled my flight and I was left high and dry for my rental car because I didn’t pay additional money to “protect” the vacation. The app doesn’t work and the company doesn’t communicate with the other companies once you’ve money is in their pocket. I’m sure they have lawyers to paid so they can say they are not thieves, but they sure act like thieves.

6. ★★★★★price hikes and mismatched bookings

   I would not book through them ever again. I booked a room through the app about a month ago and they booked a room for me that did not exist. If it weren’t for me calling two days before check-in, I would have been showing up with no where to stay in a big city I am unfamiliar with. No one did a thing to rectify the situation, even the Managers were all terrible and were so stuck on proving themselves to be right. Not customer oriented at all and I will never use this app again. Scam App!! Beware!!!

7. ★★★★★poor support and refund denials

   Horrible. Worst experience ever with Priceline!!! Not the hotels but Priceline

8. ★★★★★poor support and refund denials

   Horrible para comunicarse sin IA. Hace rato perdí mi cuenta, solo me dirige hacia la IA y tengo un viaje el mes que viene. También quiero hacer mi reservación desde mi cuenta y es feo intentar comunicarse. Llevo un mes intentando platicar con alguien para poder acceder a mi cuenta y nada

9. ★★★★★app bugs and glitches

   Booked hotels missing. If you book a hotel on your PC, it will not show up in your reservations on the app. I think they hide them from you so you accidentally book 2 non-refundable reservations.

10. ★★★★★problems with car rental and hotel partners

    Dishonest. I booked a package that included a car rental. When I picked up the car, I had to pay for it again. The rental company said Priceline only paid them $22 for the entire rental. I called Priceline, and they wouldn’t give me an itemized statement for the package. They said all the charges were paid, and that’s it. No integrity. No accountability. No help. I’ll not be using this company again.

11. ★★★★★price hikes and mismatched bookings

    Turned into lies and poor eating system. I’ve used Priceline for several years and never had any issues. I booked a 3.5 star “casino” hotel on express deals that was in no way a casino hotel. In fact, it was 2 stars on its best day. I spoke with Priceline’s customer service and asked about this false advertising and was told no refunds. Beware of what you book and look for companies that stand behind there listings.

12. ★★★★★problems with car rental and hotel partners

    Never again. Will I use Priceline. I rented a car and showed up to the Houston Thrify Desk only to find the line 60 deep with two employees. My son and I had an appointment in because the line wasn’t moving we left and rented a car via Alamo. I called Priceline, waited on hold for 20 minutes only to learn they will not refund us. I informed them that I’ve been a customer for 20 years and would never be using the service again. They responded with there’s nothing they can do.

13. ★★★★★app bugs and glitches

    La aplicación se bloquea. Después de hacer varias reservas la app se bloquea y ya no te deja, seguir haciendo reservas, y se te quejas por algo rápido te bloquean, son unos descarados y estafadores.

14. ★★★★★poor support and refund denials

    Scam!!! Stealing my money! They never assigned our seats with the airline!!. I bought flight tickets for my family and I. I went ahead and bought us assigned seats to sit together but come to find out Priceline didn’t tell our airline we bought assigned seats because I checked in with our airline and they said Priceline never informed them about the assigned seats we payed for so Priceline never told them about it and just want to keep my money! I already talk to Priceline they lied and said I would get a refund and I will get an email confirming the refund but I haven’t heard one word from them. So they are basically stealing my money! And I want my money back Priceline!!!

15. ★★★★★problems with car rental and hotel partners

    Tricky policy. Priceline hook up by low price and transfer the victim to a partner company. The victim is handed over to a partner company, once on-site, unable to resolve the issue and has no choice but to pay. They will charge you double price. If you complain to Priceline, you’ll got a ton of reasons by ai….But your money gone

16. ★★★★★price hikes and mismatched bookings

    Ripped off!. Don’t purchase Express Deals- you won’t get what is advertised and no cancels or refunds.

17. ★★★★★poor support and refund denials

    Poor customer service. Customer service is full of bs. They promised refund cuz hotel didn’t have any room available and never gave my money back. They tell you wait and they will hope you never call them back. You call them back same story over again. They say there will be survey after this call is ended and won’t hang up, so you won’t have chance to leave bad review.

18. ★★★★★poor support and refund denials

    Priceline used to be good. I used to love the Priceline app but now if anything goes wrong you will go through hell trying to make it right. First you have to make it by the AI robot, good luck. Then not all bookings go through Priceline they go through booking and Agoda. If anything goes wrong you have to get transferred and transferred. I’m done with the Priceline app.

19. ★★★★★problems with car rental and hotel partners

    Scam Listings. Drove 400 miles to bury my father only to arrive without a room for my family and I because OYO Hotel is a scammer. Don’t use these guys because they are in bed with scammers.

20. ★★★★★poor support and refund denials

    Very Horrible First Experience. I am requesting a full refund due to a serious issue with my reservation. When I arrived at the property, there was no staff available to check me in or show me to my room. I waited approximately 1 hour and 30 minutes, and no one ever arrived. During that time, I repeatedly called the property’s phone number, but no one answered. The following day, I contacted the property again and explained the situation. The representative advised me to contact Priceline directly regarding a refund. I then called the customer service number provided to me. After entering my trip information and requesting to speak with a live representative, I was placed on hold. After approximately two minutes, the call was redirected to a survey asking me to rate the assistance I received, despite never speaking with an agent, and then the call disconnected. This experience has been extremely frustrating. I paid for accommodations that I was unable to access because there was no staff available to check me in and no way to obtain assistance. As a result, I am requesting a full refund. This was my first time using Priceline for a hotel booking, and I am very disappointed with how this situation was handled. I would appreciate a prompt resolution and confirmation of my refund request. I’ve been trying so hard to keep my cool and be respectful.

21. ★★★★★poor support and refund denials

    Please don’t use Priceline. This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled.

22. ★★★★★price hikes and mismatched bookings

    RAISES RATES EVERY MINUTE. This company will raise and lower rates based on which way the wind is blowing. They will also not give refunds. I used to book through them but now I just use it to find the best flights, then go to that airlines website and book directly for the same price with better guarantees

23. ★★★★★price hikes and mismatched bookings

    No trust. I booked and paid for a nonstop flight through Priceline, only to later discover that my itinerary had been changed to a one-stop flight. When I contacted customer service, I received confusing explanations and no meaningful assistance. The main reason I chose and paid for this flight was because it was nonstop. Adding a stop completely changes the travel experience, increases travel time, and defeats the purpose of what I originally purchased. What was most disappointing was the customer service. Instead of acknowledging my concerns or offering a reasonable solution, I felt that my issue was dismissed and my time was not valued. As a customer, I expect accurate information, transparency, and support when there is a significant change to my itinerary. Very frustrating experience. I will think twice before booking through Priceline again.

24. ★★★★★price hikes and mismatched bookings

    Dynamic pricing is a scam. Priceline keeps raising the rates for the same hotel and duration of stay I’ve used multiple times consecutively. This is consumer fraud.

25. ★★★★★price hikes and mismatched bookings

    Switched dates when reserving. That’s it

26. ★★★★★poor support and refund denials

    AI. I was charged for one night when the App clearly told me I would be charged $0 if I cancelled. It’s become one big AI bungle.

27. ★★★★★poor support and refund denials

    Niyrell. I am a currently active platinum member who uses Priceline when OTR for my trucking business. I booked a hotel which then upon check in I was informed Priceline only covered the payment for a one bedroom when I payed for two. The manager informed me either me or Priceline would then have to pay the difference for the inconvenience due on their end which I was then only compensated 10% of what I payed for my room which came out to just $6 and not even covering the difference I then had pay out of pocket to receive the proper room.

28. ★★★★★price hikes and mismatched bookings

    Fraudulent. I wanted to book a flight from San Antonio to Sacramento. There was an express deal for $269 when I proceed to book that flight my card was charged almost 900 dollars when I try to call and cancel it they told me it’s gonna cost $50 per ticket before calling Priceline support. I called. United Airlines customer support. They told me that the tickets were way cheaper on their app. So basically Priceline was just stealing the 100$I used to like this app cause they were transparent with their customer but now I am gonna delete my account

29. ★★★★★poor support and refund denials

    Nightmare. Subject: Formal Complaint Regarding Reservation Cancellation and Refund Request Dear Priceline Team, I would like to formally express my deep dissatisfaction with the way my reservation in Curitiba was handled last month. The reservation was canceled in a manner that caused significant inconvenience, stress, and financial hardship during my trip. As a customer, I expected a higher level of professionalism, transparency, and support in resolving the situation. Unfortunately, my experience fell far below the standards I would expect from a company like Priceline. I believe the situation was handled unfairly, and I respectfully request an immediate review of my case, along with the prompt processing of my refund. I expect a timely response and an appropriate resolution to this matter, as I would not want other customers to experience the same difficulties I encountered. Thank you for your attention to this matter. Sincerely, Fabio Couto de Souza

30. ★★★★★poor support and refund denials

    They Willingly Stole from Us. If I could give them negative stars because they ran off with our money, and they refuse to refund it, even though they had my fiancé and I send in proof of our house fire, so that we could get a full refund or the proper dates for our booking. This company does not care about people, and it’s a hotel. If they don’t care about still getting money and fixing dates for someone who literally could have died that night we made the booking not give them a refund knowing we are going to rebook after getting it for the correct nights, then they do not care about those who they actually let them stay places. They are heartless, and God don’t play about me especially, so this is the first step of karma if I don’t get a refund at this point.