Air France - Book a flight

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★sign-in and verification code fail

   Wouldn't let me sign in to the app to check into flight. Horrible experience, as most apps do when need to sign in it asks for my email and password. So I type in my email and password and it tells me I need to check my email for a confirmation code. When I type the code into the boxes it says it's wrong even when I double check to make sure it's the right on multiple times. So I try a different email and it does the same thing no matter what even if I send a new code or put my phone number in or use my flight number. Extremely frustrating I even tried to sign in on multiple different devices. Worst app i've ever tried signing in on. Absolutely terrible.

2. ★★★★★app and website freeze and crash

   app and website frequently broken. Their backend systems are notiously horrible, personally makes me use other airlines instead solely to avoid the 50/50 of whether their systems are working or not

3. ★★★★★check-in and seat selection bugs

   Cannot check in 2 people on app or view second boarding pass. I booked two tickets on a flight, but the app only lets me check in for my own, there is no option to do so for my wife’s even though the notification still only shows 1/2 checked in. Annoying, but at least I could do it online (but not on the mobile website which crashes every time I try to log in…). However now I cannot access my wife’s boarding pass on the app, and cannot add it to Apple wallet. Extremely frustrating to be dealing with in the lead up to a flight.

4. ★★★★★sign-in and verification code fail

   Terrible pass word reset. Process to reset password is absolutely terrible, filled with glitches App is otherwise good

5. ★★★★★fees refunds and pricing frustrate users

   Confusing refund request. Can’t request refund or cancel Real time. Have to submit a request then wait on their approval. Other airlines can tell if refund will be approved process immediately.

6. ★★★★★sign-in and verification code fail

   Asinine Design. Can only verify via email but the email takes longer to send than the time it’s valid for. Tried to submit feedback on the app but the chat box suddenly didn’t have an “enter” button to send what I typed. There’s no way to change the language on the app without making an account, that I CANT MAKE BECAUSE THE EMAIL PIN DOESN’T WORK.

7. ★★★★★sign-in and verification code fail

   Cannot even register. I have never used an app that actively makes the process just to register intentionally buggy, verification pins dont work, simple steps lag, multiple devices. Absolute dogwater app and dev team, QA needs to step up, simple things like this are inexcusable from a company this large.

8. ★★★★★other

   Booking flights with miles never works. NEVER!. When an airline uses technical debacle to deter customers from booking flights with miles…

9. ★★★★★check-in and seat selection bugs

   Completely useless for online check-in. It only tries to send me to their website for check-in, it doesn’t work there, so I am offered the helpful option of downloading the app to check-in from it. And guess what - it doesn’t work.

10. ★★★★★fees refunds and pricing frustrate users

    Poor service. It’s a shame you are charging for WiFi when you’ve posted or advertised free WiFi, also selling economy seats.

11. ★★★★★check-in and seat selection bugs

    App sucks. Unable to checkin in the app. Got an email that i can check in and it went blank when redirected to app for check in.

12. ★★★★★damaged baggage and poor customer service

    Disappointing Experience. Terrible service. My luggage was broken, and the airline made it nearly impossible to receive compensation. Very frustrating and disappointing!

13. ★★★★★damaged baggage and poor customer service

    This airline is a fraud. I am extremely disappointed with my recent experience with Air France. For the second time, two of my luggages were damaged during my flight. I immediately went to the front desk at LAX as soon as I landed and filed a complaint in person. I was told I would receive a call within 2 3 weeks regarding the resolution. A full month later, instead of receiving assistance, I was informed that my case had been closed because I “filed it too late”, which is completely untrue. I reported the damage immediately upon arrival at the airport. The lack of accountability, poor communication, and dismissal of legitimate claims is extremely frustrating. Having luggage destroyed once is unfortunate, having it happen again and then being denied support is unacceptable. I expected better customer service and a more professional handling of baggage claims.

14. ★★★★★check-in and seat selection bugs

    Seats options. I booked me and my brother 2 seats next to each other from Paris to Detroit. And when we checked in. They gave us 3 different seats away from each other. It was really uncomfortable and inconvenient

15. ★★★★★app and website freeze and crash

    System Error. App doesn’t work as well as the website. Been trying to look for a flight using my miles but it won’t let me get through. I am hesitant to transfer my points since app & website will not work. One more thing customer support is so hard to contact.

16. ★★★★★app and website freeze and crash

    Stop the ads. Advertising push notifications are still coming through, even though they are turned off in the app settings. I only want notifications for flights, but will now disable ALL notifications because of this idiotic oversight. Extremely invasive.

17. ★★★★★app and website freeze and crash

    Inconsistent. App and website doesn’t work properly on a consistent basis (will load forever, deny payment, block your own seats, etc). Keep trying, it will eventually work (whatever you’re doing) but highly disappointing considering the size and profit margins of the company.

18. ★★★★★sign-in and verification code fail

    Takes so long to load I was able to graduate by then. I tried logging in, waited 10 minutes for the screen to load, they had to send an email to my pin, waited an additional 5 minutes for that, then said “sorry! Technical error!” EXCUSE ME? In all that time wait for it to load I could’ve use it more efficiently and done something else.

19. ★★★★★fees refunds and pricing frustrate users

    Worst airline to travel with. This was a mistake will never again travel with this airline ever again. Flight departure delays, very bad equipment, one of the flights I never had any power supply in charging ports. Airline is decades old stinks. The food is bad and the staff are not courteous. Horrible experience with my baggage it was damages and the claims for flight delays and baggage damage were horrible. And cost of additional check in bag is horrendous they charge $230+ for blr to Rdu via cdg $120 per leg for 1 additional checkin. This is daylight robbery. I got scammed by this national carrier.

20. ★★★★★sign-in and verification code fail

    Bug: Log-in Does Not Work. Useless app. It is not possible to log in to check in or view your flights. On the login screen, when you enter your email address or Flying Blue number and tap “continue,” nothing happens. The app displays a spinning circle that never stops. If you then tap “log in with password instead,” after you enter your email address or Flying Blue number and your password, you can’t even tap “continue” because it is grayed out and the spinning wheel is displayed and never stops. You can’t even provide feedback using the “feedback” button on the right of the login screen. You can respond to the chat prompts regarding your feedback, but when you enter text into the text box where you are supposed to describe your feedback, you also cannot submit your feedback because there is no “submit” butting, and tapping the check mark or tapping the return key on your keyboard also does nothing.

21. ★★★★★other

    Had to buy ticket twice. My 12 year old girl was listed as a male in there system but in my ticket she was listed as a female and we called Air France and they didn’t do anything and they told us we have to buy another ticket for $600 dollars and my friends experienced the same thing! Never flying with Air France again hate it

22. ★★★★★app and website freeze and crash

    Horrible App. For a world class airline, this is a horrible app. It constantly glitches. I’ve been trying to purchase a ticket and it’s keeps freezing. This is such a disappointment. I think I’ll just use online service from now on.

23. ★★★★★app and website freeze and crash

    Unusable App. This app gets constantly stuck. I updated my iPhone and updated AF app. I decided to book my flights with another airline that has a properly working booking app. AF you should be ashamed. Further when I try to look up flights I am unable to see my booking class (P, W or A) anywhere.

24. ★★★★★sign-in and verification code fail

    Help with App. I attempted to create an account on the app using my email as the user name. I have never flown Air France, and the app claims my email address is already being used. How? When? Please advise!

25. ★★★★★app and website freeze and crash

    Terrible Buggy Eperience. Doesn’t properly load pages and repeatedly throws errors when trying to change a flight. The same issues exist on the web version, which suggests a broader system failure. When customers can’t use basic features, automated phone responses simply push them back to the app or website, and access to live representatives is effectively blocked. After spending 50 minutes on hold, I finally reached a live representative who took my name and booking number and then the call dropped. This degrades what had been a multi-year positive experience and erodes customer trust. This is a huge operational failure for a premium airline.

26. ★★★★★damaged baggage and poor customer service

    Worst customer experience. Our flight to AF136 has been delayed 3 hours (so far) and we have received no communication (sms or email) from Air France even though the info was know by AF personnel well in advance. If you had the terrible experience of bags checking + weighing cabin luggage -privilege only reserved to AF flyers!- you get the feeling that AF is doing everything they can to push us in the arms of United (T1) or American Airlines (T2A)(which enjoy terminals that are way less chaotic the T 2E (2E both ways -departure and arrival- must be one of the worst I know).

27. ★★★★★fees refunds and pricing frustrate users

    Discount code. I entered the discount code and it didn’t work.

28. ★★★★★app and website freeze and crash

    Constant glitches, Unreliable Widgets, Zero attention or care when it comes to user experience.. For an airline of Air France’s size and revenue, this app is shockingly unreliable. The widgets don’t work, they don’t update, and they often fail to load any flight information at all. I’ve updated the app, added flights, restarted my phone, nothing changes. And the issues aren’t limited to the widgets. The app itself is buggy and inconsistent. Flight details don’t refresh properly even with all the correct settings enabled: Background App Refresh on, Location set to Always, notifications allowed. It still behaves like an app that hasn’t been tested in real conditions. This isn’t a minor inconvenience, it’s a clear sign of where Air France chooses not to invest. A company that prides itself on premium service shouldn’t be delivering a digital experience that feels this cheap and neglected. If they want to be taken seriously in 2025, fixing their app should be a priority, not an afterthought.

29. ★★★★★sign-in and verification code fail

    Unusable. Can’t log in, can’t captcha, can’t reset password. Wasted 30 minutes just trying to log in. Piece of absolute garbage. Avoid.

30. ★★★★★damaged baggage and poor customer service

    bag handling ),:. beyond challenging to get in touch with customer care