United Airlines

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1. ★★★★★extra fees for baggage and seats

   Explore a card charging for baggage all of a sudden. I know I’ll be able to reverse this right

2. ★★★★★other

   Stop making check in more complicated than necessary. Nothing was wrong with the old system, either print from work or home or use your electronic device. End of story, don’t complicate things like sending me an email of my boarding pass. I don’t care about your inane updates unless you are changing my itinerary, which by the way, you’ve done that on my last 4 trips

3. ★★★★★other

   Waste of my time. It took me 20 minutes to check in. That’s ridiculous.

4. ★★★★★extra fees for baggage and seats

   Never again. An extra $500 to fly home with having to check more bags and just to choose a seat! Ridiculous!!!

5. ★★★★★delays, cancellations and missed connections

   Delays. Never use this airline, horrible experience. My 9:30 p.m. flight was delayed hour by hour. Until after waiting for 5 1/2 hours they told us the flight isn’t happening, I will miss work due to the delay and lose way more than the ticket cost. Absolute worst airline you can ever book, beware!!!

6. ★★★★★other

   Boarding Passes. Difficult to find boarding passes. Had to go to check-in several times to get all the passes.

7. ★★★★★the app freezes and lags

   Unresponsive. Terrible reliability. Constantly stops responding and crashes

8. ★★★★★the app freezes and lags

   Bad Update?. Regretting updating the app yesterday. I’m the only one in my group who can’t check in for their flight now. Getting 30Mbps up and down on Speedtest, but stuck on infinite “Please Wait” trying to check in.

9. ★★★★★the app freezes and lags

   Dog breath. The app is not user friendly, says I didn’t check in but I did and then it won’t show my boarding pass. Do not like at all.

10. ★★★★★the app freezes and lags

    False. Slow. Boots.. Horrible experience. This is why letting go of airport agents was a bad idea. Boots: text agents changed without warning, booted out of conversation without warning. False: very kind and jovial and understanding call agent provided false information. Slow: updates were inconsistent over the several people on my flight who had the app, updates were slow or necessitated re-booting the app which of course booted me from any text conversation o was in the midst of.

11. ★★★★★the app freezes and lags

    Latest Update Issue. The latest update is crashing my app constantly. Please adjust back to on next update.

12. ★★★★★the app freezes and lags

    App keeps freezing up. I usually check only myself on a flight and never have issues checking in but I’m traveling with family members and the app keeps freezing so I have to keep starting over. It took like a half hour to check us all in.

13. ★★★★★other

    Sucks. Sucks

14. ★★★★★delays, cancellations and missed connections

    Missed connections. These airlines don’t care about you at all. They carelessly book flights knowing you will never make the connection. Enjoy your costly stay at a hotel while you wait 24 hours for another flight

15. ★★★★★the app freezes and lags

    Garbage app. Airlines don’t have to care about passengers because the industry doesn’t have real competition. This app is a great example. It’s hot garbage. I got nothing but vague “Something went wrong “ errors as I was trying to board while the passengers behind me became increasingly irritated. Utterly humiliating. I’m a programmer. There is no excuse for an app to be this bad. I’ll avoid United when possible and support the re-regulation of the airline industry.

16. ★★★★★other

    Focused on ads not function. App cluttered with ads and doesn't always provide accurate information.

17. ★★★★★the app freezes and lags

    App is super glitchy. I’ve been trying to do anything on this app for three days, it just won’t work. I spent over an hour today trying to pick a seat, but never managed. I got one for my return flight in three weeks, but not for tomorrow. I had to re-choose passwords several times and it just keeps sending me in circles of sending me codes, which I enter, then sending me another code. It didn’t let me into the app till I had shut it down and restarted about half a dozen times.

18. ★★★★★agent and support quality

    United. The worst customer service

19. ★★★★★extra fees for baggage and seats

    Luggage lost no updates. Lost one luggage , they don’t respond to my email or calls , no refund , thieves

20. ★★★★★the app freezes and lags

    Terrible. This app is terrible. It is not user friendly or simple to use. An app should have clear instructions, visibility and clarity. For a multimillion dollar airline company, you would think they could afford to create a better app. The only thing I can say that is good about this is platform is that I have not experienced any incorrect gates when there have been changes. Which is good, but also the bare minimum. On top of the app being disorganized the staff is inconsistent with kindness and professionalism. Highly recommend for United to revise their tech department and airport check in to provide better training. The app and gate agents specifically are outdated.

21. ★★★★★mandatory credit card for check-in

    Legality of demanding credit card. Is it legal for united to demand my credit card and retain , to check - in for a domestic flight? Ridiculous requirement

22. ★★★★★mandatory credit card for check-in

    Why do you need my credit card. When checking in online you require a credit card “in case” I bring a bag. I am not bringing a bag.

23. ★★★★★delays, cancellations and missed connections

    Not just happy. They messed up my day and travel schedule and plans

24. ★★★★★other

    Charging Families Hundreds to Sit Together is Evil. Hope y’all rot. App looks like it was designed by a 3 year old.

25. ★★★★★the app freezes and lags

    Lost bag, not so great customer service. My trip started with a delayed flight - which to be fair, the weather was not great. This caused me to miss my connection. I couldn’t get on the app to rebook - the app kept spinning. When I asked for help at the Houston airport - terminal E on June 15th- I was met with less than enthusiastic help by multiple United employees I approached. I ended up stuck from 10am to 7:50pm at the Houston airport and saw on the app that my bag somehow ended up on a Flight to San Francisco. I kept asking for help and no one could give me answers. They told me I would need to speak to baggage which was outside the terminals. The worst interaction I had was with a United representative who actually put her hand up in my face and told me she, “didn’t have time for me.” I had barely got out, “May I ask you a quick question” when this happened. I ended up going into the lounge and crying because I was supposed to be meeting my friend who has cancer in Vancouver to leave on a cruise the next day and it seemed things were going south and no one could tell me what was going on with my bag. The lounge gave me a number to call and the lady in the lounge (I think her name was Tina) was trying to help and said my flight would arrive 2 hours before me in Vancouver from what she could see on the screen. I got to Vancouver. No bag. They had sent it back to Houston. So I had nothing to get on an Alaskan cruise but the clothes on my back. I had arrived close to midnight because of the delay and had to board the ship the next day so the next day was a rush of trying to get somewhere where I could pick up stuff because I had little hope they would get me my bag at the next port but no absolute assurance. The first couple days of my one week cruise was spent at customer service trying to locate my bag and making sure everyone was communicating. The first day we found out this time my bag had somehow ended up in Seattle. When we got to Juno my bag finally arrived but I had to Uber to the airport to pick it up and get it on the ship. These trips are not cheap and I lost a lot of time which wasn’t ideal. I’ve been assured that I will be refunded for the stuff I had to buy and that is giving me some anxiety. Hoping that won’t be a fight or hassle on top of what was already a very stressful experience.

26. ★★★★★the app freezes and lags

    APP is not easy to use. This app needs some help.

27. ★★★★★the app freezes and lags

    My preferences are gone. Why oh why do I have to REDO all of my preferences every time???!!!

28. ★★★★★other

    Terrible App. App says no information found please join. Fill out your join and receive that information already associated with account.

29. ★★★★★other

    Charging for everything now. United has went downhill and the prices have gone up.

30. ★★★★★the app freezes and lags

    New update is terrible.. All I ever get is “Please Wait” while it tries to load ANYTHING. Connected to reliable WiFi ( in United lounge), full power and plugged in. Nothing works and navigation is abysmal trying to find common tasks that should be grouped together. Many functions force you to log in again and take you to an external browser. Very disappointed.