Marriott Bonvoy: Book Hotels
100 reviews read · 5 themes
praise 23% · mixed 63% · complain 14%
What people write about
This app's own themes, not generic labels. Tap a theme to read only its reviews.
Praised
Complained about
Mixed
loading the rest of the reviews
- ★★★★★other
Customer contact. I even can not find a support phone # to call when I have question.
- ★★★★★bonvoy points and loyalty program
Not able to use points. Not able to use points!
- ★★★★★app technical failures
App sucks. Doesn’t let me login or reset password
- ★★★★★bonvoy points and loyalty program
Can’t book with points. The app has given an error any time you try to book points stays for weeks. I’m Titanium and the wait time on the phone exceeds 20 minutes. The “leave feedback” button doesn’t work to even alert Marriott to the problem.
- ★★★★★other
Triada Palm Springs. Don’t know anything about cultural wherewithal. I said a word that we’ve been saying. Yes, I’m sorry for saying it, but it’s been said hither and yon for ages. My apologies to Marriott and those involved.
- ★★★★★app technical failures
Digital Key didn’t work when. Nothing more frustrating than going all the way to the room and the digital key didn’t work
- ★★★★★app technical failures
I can’t login!!. I’ve been having issues logging in on the mobile app for weeks now, but the same password works on the website. When I try to change my password, it just spins and I can’t change it. How is any customer supposed to rent a room directly from you when your mobile app doesn’t work properly?!
- ★★★★★other
Worst app ever. Title explains.
- ★★★★★app technical failures
unreliable, crashing. It crashes everytime I'm trying to use the electronic key in the elevators
- ★★★★★app technical failures
Doesn’t work with iPhone SE. Can’t book with iPhone SE can’t scroll down or navigate please fix
- ★★★★★bonvoy points and loyalty program
Unsuccessful. Could not add new card to payment method. Tried for several days. After 40 minutes on hold for representative she could not add my American Express card either. Lost 86,000 points because of no recent activity. Very frustrating
- ★★★★★app technical failures
Not work with iPhone SE running current iOS. This app continues to be unusable with my phone. It runs but when I try to enter info searching hotels it does not display a button to continue. I think they do not have app size adapted for older but active phones. Bogus.
- ★★★★★app usability and functionality
Not designed to help the traveler. It would be so easy to make this helpful for the travelers, instead it seems to exist solely to help Marriott. Why can’t you show me the address of the property I have a reservation at so I can use that to get there from the airport, better yet let me copy it from your app so I can paste it into navigation or ride share! I can’t even copy the name of the hotel out of the current app to search for the property address!!!? That’s just mean. One star.
- ★★★★★app technical failures
Current stay view unavailable. I’ve been using this app for over 10 years now. I only stay at Marriott properties while I travel for work. All of a sudden you can’t see your current stay in the app any longer? That makes no sense to me.
- ★★★★★app technical failures
Mobile key too hard to figure out.. Every time I do mobile key… it doesn’t work…
- ★★★★★other
Arizona Tempe 1929 E Rio Salado Pkwy Tempe, AZ 85288 United States. My husband and I recently stayed at the Marriott hotel in Tempe, Arizona. We would first like to acknowledge that the hotel itself was beautiful and well-maintained. We enjoyed the amenities, including the restaurant, bar, and pool area, and initially had a very positive impression of the property. Unfortunately, our experience took a very upsetting turn during our visit to the restaurant and bar. While my husband was interacting with the bartender, the employee made inappropriate and unwelcome advances toward him. According to my husband, the bartender suggested that he meet him in the restroom and made explicit sexual comments about what he wanted to do with him. This behavior made my husband feel extremely uncomfortable, harassed, and unsafe. What should have been a relaxing and enjoyable stay quickly became a distressing experience. As a result, we decided to leave rather than continue our visit. We believe that guests should be able to enjoy your facilities without being subjected to inappropriate or sexually suggestive behavior from hotel staff. We are bringing this matter to your attention so that it can be properly investigated and addressed to prevent similar incidents from occurring in the future. We would appreciate a response regarding the actions that will be taken concerning this complaint. Thank you for your time and attention to this serious matter.
- ★★★★★app technical failures
New updates make it difficult to book.. After about 15 years of being a loyal Marriott ambassador I’m no longer recommending Marriott BonVoy, the new app make it more difficult then ever to book a room. I plan on exploring Hyatt brands in the future. Lost a loyal customer.
- ★★★★★other
Full screen ads are unacceptable. That’s ridiculously low. I’ll stop booking Marriott once my points are all redeemed.
- ★★★★★app technical failures
World traveler. Slow and inconsistent performance issues with Marriott website, limited choices in desired places to visit
- ★★★★★app technical failures
The app is good but the digital key experience is HORRIBLE. As I said, most of the time I need the key it takes minutes to have it available. Sometimes it doesn’t connect to internet, sometimes it stays in download for long time with me in front of my door looking like a creepy. It’s so so so annoying. Please improve this experience, add it to the wallet or whatever you want but PLEASE I can’t download it every single time I use it!!!
- ★★★★★app usability and functionality
Lacking functionality. - Signed in but unable to find existing reservations. - Trips/reservations section missing or difficult to locate. - App emphasizes promotions and member benefits over core travel management.
- ★★★★★hotel and staff service quality
A/C Non Compliant in common Area's. Room A/C working it has really good potential to be a nice hotel . Odors in hallways not cool . But hey it's a place to sleep and can be steep use the Bonvoy app .
- ★★★★★other
Oversold. This was the second time in a two-week period that we booked a king room and, when we arrived to check in, were told that the rooms had been oversold and king rooms were no longer available . This is a bad experience for Bonvoy members and makes me less likely to choose Marriott in the future.
- ★★★★★app technical failures
Login still messed up after a decade. While app is always changing not getting better- just different… The login has always auto populated with the wrong i formation! No way too fix
- ★★★★★app usability and functionality
User friendly app. It’s easy to navigate. I didn’t get lost if I clicked on something to get more information, it is easy to go back to where you were.
- ★★★★★bonvoy points and loyalty program
Excelente app. Muito bom app, prático na hora de pesquisar, reservar e utilizar suas funções. A única coisa que poderia melhorar seria ter uma aba com os recibos em tempo real e não demorar tanto para lançarem os pontos e diárias. Ja cheguei a esperar mais que uma semana.
- ★★★★★bonvoy points and loyalty program
Marriott. I really love staying at Marriott Hotels just wish Marriott and the app would update quicker after staying at a hotel so the Bonvoy System and points would be correct. The app is easy to use and to book stays.
- ★★★★★app technical failures
Great concept. We have been using this app for many years and love it! It could use a bit of an app overhaul as there are many instances of error messages, and data that is not correct. You may look at it on your phone and it’ll say one thing and say something different when you login on a laptop.
- ★★★★★app usability and functionality
New features. Cannot find some info. No search function e.g membership function I saw earlier or the promotion I saw.
- ★★★★★app technical failures
Great layout. I like the ease of navigation and layout of where to find what a guy needs. Easy to book and just as easy to cancel when plans change. No hassle check in. The only reason I don’t give it 5 stars is the clunky digital key access, and if there is no cell/wifi it is inaccessible. Let me put it in my wallet and presto, 5🌟!